The Cotswold Company - Kingston Upon Thames Reviews 

Cris was really helpful with his advice, before preparing a quote for us to use to measure-up and confirm. He followed up and got us sorted. Great service!

Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable

Ilda and Michael at Kingston branch were a great help and helped me kit out two bedrooms entirely. They mad the experience much less stressful and answered all my questions. Hope next stage of the process goes as well ...........

Krasi gave us such a warm welcome as we arrived. Her welcome - and the lovely layout of this super shop - made a lovely difference to the whole experience.

As we had done some research online before visiting the shop, Krasi could not have been kinder - not only showing us to the two pieces of furniture that we had come to see so as to make a final decision as to which to buy, but moving them side by side so that we could clearly see the differences and pick a favourite. Fabric swatches too!

Krasi was completely across everything we asked about - fabrics and their advantages and disadvantages, colours, styles, costs etc.

She made it very easy for us to work out which would be the best for our home and we now eagerly await delivery in just a few weeks!

Thank you Krasi for helping us! ⭐️⭐️⭐️⭐️⭐️
Debbie

Super helpful in the store and very accommodating with all my questions! Going home to do some measuring and then can’t wait to place my order! Thank you Arezoo for you help!

Lovely spacious store with plenty of staff who are eager to help but don’t overwhelm you.

Delighted by the service in the new shop in Kingston. It’s taken us a few visits to finally make our choice of two sofas. Staff are all excellent, very helpful, patient and professional. Particularly Krasimira who was a great help. The shop is surprisingly large with beautiful displays.

Beautiful piece of furniture made with quality pieces of wood with a richness of colour. A substantial wardrobe that is reassuringly heavy.

Cannot fault the service and communication from the sales team to the customer service and especially the delivery team.

Winchcombe Double Dark Oak

Arrived on schedule. Offered to unpack everything , made the mistake of doing it myself. Very pleased with the unit

The shop in Kingston is very clean and pretty and showcases their many lovely pieces. Krasimira and Michael were beyond generous with their time, information, and opinions during my sofa shop. There are a lot of fabric options and you really can't go wrong with any. Very much looking forward to receiving my new teal sofa!

The products themselves seem good, but the delivery and fitting has been awful. One item has arrived damaged and will need replacing. Delivery was supposed to include fitting of another two items. However when they arrived they didn’t have a drill so had to borrow our personal one otherwise they said they couldn’t do the job that had been arranged. They then proceeded to misalign the top half of the unit such that it is at an angle. They also needed to borrow a knife to open all items from packaging and have left scratch marks across one section. All in all a very poor outcome which has ultimately meant we have had to go back to Cotswold to find a resolution. Why outsource delivery to companies that are going to damage reputation and ultimately incur a cost to company?

UPDATED JULY 2026. I have updated this review largely due to the very helpful, prompt and persistent support we received by Jessica at Cotswold. Although it took some time to resolve we gradually felt more confident it would be, as a result of Jessica’s assistance and thankfully this proved correct. I want to reiterate that despite a few hiccups with the product, we are happy with all the items - just a shame that initial delivery was so poor from an external company and no reflection on store or after sales support .

Staff are brilliant and helpful, beautiful furniture!