What a great place, the furniture is amazing for an outlet, the slightest mark and sooo much ch off the RRP. All staff were super helpful and smiling. Darren who served us was really informative about... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail and Leisure Park, Charter Way, CM77 8YJ Braintree, Essex, GB
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See what reviewers are saying
Highly recommend the Braintree Outlet store. The store had a super selection of quality items and i purchased several items. Really impressed with the friendly service from the whole team, especially... See more
Company replied
Just purchased bedroom wardrobes and Chest draws, great team ,at Braintree Freeport, really knowledgeable, and would definitely go back , plus saved £1000 on retail ,cannot fault , Thank you
Such a great Team at The Cotswold Company, Braintree. Rob, Mark & Darren could not have been more helpful. Bought two beautiful light fittings and will be back to try to source bedroom furniture fro... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Unit B1 Braintree Retail and Leisure Park, Charter Way, CM77 8YJ, Braintree, Essex, United Kingdom
- 01376 526489
4.6
Excellent
28 reviews
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Credit to the company
Amazing staff. Really helpful and knowledgeable.
Pleasure all round.
6 August 2026
Unprompted review
Excellent customer service
Robert was very helpful and made our shopping experience enjoyable.
8 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service from Robert
Great customer service from Robert. Nothing was too much trouble to ensure we purchased what we were looking for.
Thank you
18 July 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Susan Rothwell,
We're so glad to hear that our team member provided great customer service and ensured you purchased what you were looking for. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Most helpful gentleman called Robert…
Most helpful gentleman called Robert helped us in store today, couldn’t fault his service in any way! He answered all our questions, very professional and kind. Thank you so much ✨
6 June 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Jade Hickmott,
We appreciate your positive feedback. We are so happy to hear our team member provided professional and kind service. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Thank you
Thank you. I am very pleased with all my purchases. Robert was very friendly incredibly helpful. A great shopping experience. Thank you! Jo
16 May 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Joanna Hughes,
We appreciate your positive feedback! We're happy to hear that you are pleased with your purchases and had a great shopping experience. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Robert was wonderfully helpful
Robert was wonderfully helpful. Thank you Robert 😊😊
12 March 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Fiona,
We are so happy to hear that you found our team member helpful! We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Top staff
Top staff - amazing service and fantastic stock! Defo worth a trip 😊
4 April 2026
Unprompted review
Helpful and friendly staff
Anna and Darren in the store were really friendly and helpful! Highly recommend a visit.
3 April 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Melissa F,
We're happy to hear that our team members were friendly and helpful during your visit! We appreciate your recommending a visit to our store.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional customer service.
Robert and Layla provided ultimate customer care, really impressed with their patience and knowledge of all products. Highly recommend this store and will definitely return.
2 April 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Louise Halim,
We appreciate you sharing your experience. We're so happy to hear that you were impressed with the customer care, patience, and product knowledge. We look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
THE BEST CUSTOMER SERVICE!
I have to commend Robert who works at this company for his EXCELLENT customer service, brilliant sales mind and his patience. I had been in store, looked round decided I didn’t like anything and was literally walking out done when Robert stopped me. He asked me some questions I told him I had a couple of pieces of bedroom furniture at home but couldn’t find anything matching, that I’d look online at a later date… wait for sales see what I could do from home. I thanked him and was going to go. He didn’t just let me leave, he told me to hold on, stood with me and researched furniture on the computer, matched my current items gave me other options when the sizes wouldn’t work and got me exactly what I needed. I’m telling you now The Cotswold Company would not have got that sale if it wasn’t for him. This man needs a promotion! Thank you Robert, I’m truly appreciative and look forward to receiving the two chests of drawers that I bought.
27 February 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Tammy and Garry Pepperman,
We're happy to hear that you had such a positive experience! It's wonderful to know that one of our team members went above and beyond to assist you in finding the perfect furniture. We appreciate you taking the time to share your feedback, and we're grateful for your purchase.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
After visiting the braintree store i…
After visiting the braintree store i had to leave a review
The staff there were superb!
Couldn't do enough for me, packed everything up for me and help me load on to the truck, Robert was incredible and went above and beyond for me, even found me a bench from another branch.
Layla, helped me load and wrapped the stuff.
Top service!! I would hire them 🫵🏼
21 February 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Dean,
We're happy to hear that you had such a positive experience at our store. It's great to know the team went the extra mile to assist you with your purchase and loading. We appreciate your kind words and recognition of their exceptional service!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Robert gave great service
Robert gave great service, patient and willing to provide options
18 February 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Terry,
We are happy to hear that you received great service. We appreciate you taking the time to leave us this positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Such a great Team at The Cotswold…
Such a great Team at The Cotswold Company, Braintree. Rob, Mark & Darren could not have been more helpful. Bought two beautiful light fittings and will be back to try to source bedroom furniture from the ever changing stock later in the year.
17 February 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Clare R,
We're happy to hear that you had such a positive experience! We appreciate your kind words about the team's helpfulness and are delighted you love your new light fittings. We look forward to welcoming you back later in the year.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Highly recommend the Braintree Outlet…
Highly recommend the Braintree Outlet store. The store had a super selection of quality items and i purchased several items. Really impressed with the friendly service from the whole team, especially Layla who went above and beyond, helping pack and load our items. Will definitely return.
12 February 2026
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Karen Sullivan,
We're happy to hear you recommend our Braintree Outlet store and found a super selection of quality items. We appreciate your kind words regarding the friendly service, especially from our team member, and we're glad they went above and beyond to assist you. We look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent items well made first class…
Excellent items well made first class customer service
4 February 2026
Really great experience
Really great, helpful team. A large amount of furniture which was displayed well. If you love the Cotswold company, this is worth a visit. Thx you.
19 January 2026
Unprompted review
Just purchased bedroom wardrobes and
Just purchased bedroom wardrobes and
Chest draws, great team ,at Braintree Freeport, really knowledgeable, and would definitely go back , plus saved £1000 on retail ,cannot fault , Thank you
7 January 2026
Unprompted review
Great service and staff.
30 December 2025
Delighted this store has opened at…
Delighted this store has opened at Braintree and what wonderful staff! Everyone was so helpful - from helping me choose the correct product, to measuring my car to make sure I could take it home to even loading the item for me - thank you to everyone involved!
16 December 2025
Unprompted review
Great service
Layla and Frankie went above and beyond- fantastic service! We are delighted with our new desk. Well done guys!
14 December 2025
Unprompted review
Reply from The Cotswold Company - Braintree Outlet
Good afternoon Mrs Nichola G,
We're so happy to hear that you are delighted with your new desk and that you had a fantastic experience. We appreciate you taking the time to leave us this positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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