Costello Windows Reviews 

412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the outstanding service, noting that staff members are extremely helpful, friendly, and meticulous during installations. Many people express complete satisfaction with the new doors and windows, praising their exceptional quality and the spotless condition in which the workspace is left afterward. However, some customers also noted occasional issues with longer manufacturing and delivery waiting times. A small group of reviewers also mentioned that communication breakdowns and constant scheduling changes caused considerable frustration when trying to finalize project dates. Others reported that some installation details were left unfinished initially, requiring follow-up visits to fully resolve the work.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process from initial consultation to... See more

Product

Consumers find product to be positive, highlighting solid doors and windows that exceed expectations and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the doors and windows are... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional professionalism and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with the service we received from Costello Windows. Eddie and Gerry were a pleasure to deal with. The two fitters- Fabio and Co- were wonderfully efficient and very tidy workers and... See more

Rated 5 out of 5 stars

I had to have a window replaced and whilst I had to wait a while for it as it was manufactured by another company, Amelie kept in constant touch with updates. Today the amazing John and his team arriv... See more

Rated 5 out of 5 stars

The installer, James, was very attentive and professional in his approach to installation our new door . He answered all our questions and offered good advice as regards maintenance. He did an excel... See more

Rated 5 out of 5 stars

I recently had all of my windows and doors replaced by Costello windows. Had really positive and professional experience. Hayden was very helpful and patient helping me choose the right ones. Timmy wa... See more


Company details

  1. PVC Windows Supplier
  2. Aluminum Window Manufacturer
  3. Door Manufacturer

Written by the company

Costello Windows produces unique and beautiful A-Rated products for the residential market. We will transform your home with products that look stunning and perform to the highest standards. All our products are tested in the UK using British Standard Testing. Our window systems are designed to be aesthetically pleasing and to add a massive wow factor. We measure, manufacture and fit all products. Our fitting teams have worked for us for many years and have a wealth of experience. Costello Windows manufactures every facet of the final product in-house from a 13 acre factory located in Glin, County Limerick. We have been in business since 1979. Costello Windows employs a set of 50 skilled employees. We have a specific belief that quality, innovation and service are vital to success, every day we look to improve. Great customer service and customer care comes first at Costello Windows. For Trade companies please look at our Kit-Fab Supplies website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(412)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and Professional Team

I love my new door! The whole experience was excellent from getting in touch with the Costello team to the fitting of the new door ! James Keane who fitted the door was extremely professional and did a fantastic job , the door looks amazing , thanks again !

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Product is good but the finish is just…

Product is good but the finish is just awful. Silicon overused and covering a lot of the frame. Window boards damaged. The plaster inside the windows is dreadful, uneven/ unsanded and chipping off. Cracks have formed already. Gaps between the window board and window. Windows not level. Would avoid. Will take a lot of work to get a decent finish which they should have done.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality company that listened

My experience,it's difficult to get a company to fit a few windows in Galway maybe impossible so I tried a Web search and found Costello Windows. From start to finish the communication was very good. Was asked what I wanted,the balcony window fitted is excellent and it makes the world of difference(closed off balcony)the other window in the bathroom badly needed to be replaced,again I was asked for my preference it was made and professionally installed and its amazing. Thanks to everyone at Costellos

22 January 2025
Unprompted review
Rated 5 out of 5 stars

A Very Happy Customer

Very happy with the workmanship and quality of our new windows and doors. Our fitters Tim & PJ (Peter) were excellent and so obliging. Overall extremely happy with the whole process from start to finish. Caroline and Seán

9 May 2025
Unprompted review
Rated 5 out of 5 stars

New Front Door

Our fitter came with our new front door, and had it installed and working within a few hours. Very professional, top quality work and product. I highly recommend Costellos.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I was delighted with my experience from deciding to have new windows to today cleaning them for the first time. Everyone I spoke to on the phone was nice friendly and helpful and those that called to my home were lovely. I'm very pleased with my windows although given that the weather is so sunny at the moment I can't yet comment on the improvement from a heat retention view point...

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service & installation 👍🏻 very…

Great service & installation 👍🏻 very clean and tidy and made good the walls around the door after, all in all very happy.
The door creator on their web site is very handy as well very easy to use.
Would recommend Costello to anyone thinking of a new front door, even moved installation date forward as we were expecting a baby around the original date.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work by Costello Windows

Excellent work by Costello Windows, big thank you to John and Jack the 2 lads flew through the installation in no time, had 3 doors and 6 townhouse sash windows and a couple of large picture windows made up and fitted within 2 months of ordering, very impressed with how fast they were good to go.
The lads were great operators fast, tidy and very accommodating to any questions throughout. Also thanks to Hayden who was very helpful with the initial consultation. Great value, highly recommend, delighted

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Got a new front door with side panels. Service from start to finish was impeccable. Workmanship and fitting on the day was second to none and left everything neat and tidy.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

First impressions last

In todays fast paced society it is heart warming to come across a company, that puts it's customers first. Hybrid Costello Windows is one such company. From the moment I made my initial contact, and throughout the sales and instillation process, I found the whole experience effortlessly.

Not only did they beat two other competitors on price, but they delivered within the time frame and completed my two bedroom windows and patio door to my full satisfaction. A big thank you to Hayden, and all for a job well done.

I have no hesitation in recommending them for your future renovations.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Affordable excellence

We have twice contracted Costello. 1) to remove and replace windows in 2022 and 2) a front door in 2025. Personnel promptly arrived to measure up and describe the process from ordering to installation in detail. Provide a quotation and commit to a deadline date. Costello delivered. We are very satisfied with their professionalism.

20 March 2025
Unprompted review

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