Costco Travel Reviews 

Absolutely shocking treatment from Costco travel in the UK!! They cancelled a booking which I made over 12 months ago for a cruise due to take place in Sept 2024. This was done without my request and they are disinterested in my complaint even though they have confirmed as per the phone transcript that my booking should never have been cancelled. It is not an option to rebook as there is not a comparable cabin available. I would highly recommend booking with another company!

We rented a car for a week in Florida through Costco travel. They found me a good deal through Budget or so it seemed $345.82 for 7 days.
Well not really, the bill came to $712.82 I did not need any of the extra services like gas at the end of the trip or insurance. Both of which I made very clear at the time of picking up the car. And I had proof by taking a photo go the gas gauge, mileage and time at drop off. And a call to my insurance provider at the time of pickup of the vehicle. Yet I was billed anyway.
I asked for help from Costco travel to correct this and got at to bad for you, you signed the contract.
The fact that I was not informed that I was signing for services I neither required nor used is of no concern to COSTCO.

This review is coming from an avid Costco shopper, and since I love Costco, I thought I would be receiving We tried booking a cruise on Costco Travel for our family, but kept receiving error messages just like another review here. We ended up booking elsewhere since it wouldn't go through. We then noticed later that we were charge twice on our credit card for the cruise from Costco that never went through on their website. We never received any confirmation email or receipt that anything went through with Costco. We only noticed the charges by checking our credit card charges online. My husband called Costco Travel and they said it was an error and it would be reversed within 10 business days by the cruise line. This was at the beginning of November 2023. Being that it is Costco, we though it would be taken care of....Here we are almost a month later, and Costco Travel owes us around $7k.... We called Costco they said they only see one request for us to be reimbursed for a cruise, even though we were charged twice. The manager then went on to tell my husband that the Cruise line would reimburse us directly eventually, and they would NOT follow up with the Cruise line on our behalf even though its their error not ours!? We asked for an email confirmation from Costco that it's being looked after and that we will receive our reimbursement for the amount owed. The Manager said she couldn't do that, and that we just have to wait.... she did not apologize and had NO empathy for our situation. Terrible Management. We made several calls to Costco, the Cruise line, and our credit card on this matter. We wasted many hours.

In August 2023, I hired a ‘Premium Car Automatic’ for £262.94 for 3 days. What I received was a three-and-a-half-year-old, ‘Mercedes-Benz C220 AMG line premium’, registration KP20 JXZ, it had many small dents and damage and 40,000+ miles. The car was fitted with 19-inch wheels, sports suspension and run flat tyres. The car rode atrociously. This was probably partly due to the 3 budget tyres fitted (Chinese Made ROADX Rxmotion). After 24 hours the car was replaced with a lesser car, but in better condition (a 2023 Mercedes- Benz A class variant).
The C Class had one premium tyre (Bridgestone Potenza) in addition to the three cheap Chinese tyres. It appears mixing different tyres means nothing to Costco or their subcontractor Enterprise. I also discovered the two front tyres were of insufficient load index and were thus not road legal.
Costco have been useless at resolving this and giving me a refund. Costco are acting like a useless go between for Enterprise who have offered just £25! They risked my safety and driving licence and offer me a measly £25! Avoid Costco car hire and Enterprise.

I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.

I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip.

Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.

I will never go through Costco travel again. Thought I would try it once. They don’t care at all about their customers and they actually are expensive.

We normally have very good things to say about Costco, but after our recent trip we planned with them….. we are extremely disappointed.

We were planning our honeymoon and thought it was would be great to book our first trip to Europe through Costco as we were novice travelers. We were nervous about where to visit & which hotels to stay at, so we figured since Costco had sent multiple people on this trip that we would be all set. This was not the case….. Unfortunately, our trip started off on a bad note with our departing flight getting delayed several times. We unfortunately then missed our connecting flight to Scotland. We attempted to call Costco Travel to get assistance getting a new flight to Scotland, but Costco said they were unable to assist and deferred us to the airline. We ended up spending 3 hours on the phone with United Airlines who told us they were unable to get us to Scotland…. We took matters into our own hands & ended up booking a new departing flight through a different airline. We then had to take a $300 uber from the Philadelphia airport to Newark, NJ (and recheck our luggage) to then finally make it to Scotland. All of these expenses being additional to what we had already paid for the trip. Luckily, once we made it to Scotland, our hotel was accommodating and let us check in a day late. They were unable to give us a room voucher for the first date we missed because Costco had already been billed. When we tried to call Costco to see if we could add the missed night onto the end of our trip, they advised us to discuss this with the hotel, as they said they were unable to assist. Luckily, the hotel, the Chivel in Edinburgh, was extremely kind & accommodating as it was our honeymoon & allowed us to book a night at the end of our trip for a reduced rate. This, again, being another cost we had to endure. After our stay in Edinburgh, we got into our rental car and headed to our second destination, Dundee. While we had a beautiful ride to Dundee, the town itself was not anywhere anyone would want to stay on their honeymoon. It was full of graffiti with several homeless people on the corners. It had none of the charm or elegance Edinburgh had had. The hotel was kind of clean and very dark. Given the the run down town and dark hotel, we opted to leave Dundee and drive to St. Andrews. We did not feel safe being out in the town past dark with the types of people we were seeing out during the day. After we drove to St. Andrews, we found a lovely, clean, elegant hotel and decided to yet again, eat the cost of the new hotel. We were so frustrated with Costco at this point that we did not even want to try to waste our time on the phone with them because they hadn’t been able to help with any of of issues throughout the trip. We ended up spending $2,500 more than we anticipated secondary to delayed flights, transportation and new hotel rooms. To say we are frustrated would be an understatement. My husband and I will never use Costco Travel or recommend it to anyone, again. This trip would have been much more affordable and easier to deal with complications if we would have booked everything on our own.

We decided to book with Costco travel for our trip to
Disneyland. We booked ourselves and our 2 sons families because of the "bonus of $145.00 gift card (to be used in Disneyland) for each family. When we arrived we all tried to find where Costco travel put our gift card. We looked so hard to try to find our gift cards to no avail. When we got back home, I called Costco Travel and explained our situation. The customer service person said "we have had this complaint before". She explained where it was hiding. I asked her if could we still use it? She said "yes but only on the Disney online store". I looked at the site and decided I would get back to it when I caught up from our vacation. When I went back to it.....it was gone!!! Again I called Costco Travel and was told "Yes, they do disappear" The Costco rep never explained this to me. She gave me an email to explain our situation and they would get back to me. It's now been over two weeks and no word yet. I called Costco Travel and they said "Just keep waiting, they have a lot of these to settle". Wow really Costco Travel I believe you are deceiving people of their gift cards. Put a new heading for your gift cart right up front so everyone can find it while still at Disneyland. I'm sure many other people have had this problem and Costco does nothing to fix it. Poor practices and service.

F@#k costco travel..
Don't use them ever..
They suck..

#neveragain
#suckit

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation.
Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available.
I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!

Good morning, I hope you can take a moment to let me explain how poorly my wife and I were treated recently by a rep at Costco travel. I realize that this might not be the correct avenue, but I simply could not find any contact info for Costco travel without calling, which has already proved a huge fail.
We just returned from a cruise on Celebrity which we booked through Costco travel along with three other couples. Costco travel has always been a great way for us to book our trips. When we signed up for this cruise, we were all offered what was called I believe an Elevate program where we were supposed to receive the upgraded drink package along with extra on board spending. The other couples on our trip received this, but for whatever reason when we boarded we found out we did not. It would not have been such a huge deal except for the way I was treated by the reservation specialist, Christine, who was probably to worst, nastiest, and most unhelpful person I have ever dealt with.
I called the service number from aboard ship. A young lady, Tina, tried all she could to help us but was not able to. After an exhausting hour she said she would transfer me to her supervisor. When Christine got on the line, she did not say Hello this is Christine, how can I help you. She simply said hello in a miserable voice. I had to explain to her the entire situation again, and her response was that they could not pull up the phone call we booked on since we booked over a year ago and they could not go back that long so she did not know what was said. She admitted that our friends got the upgrades, and we did not. I asked her if she thought that perhaps I TOLD THE BOOKING AGENT THAT WE DO NOT WANT THE FREE UPGRADES, and believe it or not her response was IT'S POSSIBLE. At that point I knew that we would get nowhere. I asked for her ID info so when I got back I could mention her in my complaint and she flat out refused to give out her contact info.
We enjoyed our cruise, but there was a bit of a negative aspect with the way this lady dealt with us. I am hoping that there is a tape of this call for all to listen to on how to not treat a pretty good customer. thank you for listening.

Don'''T use Costco for car hire you have been warned
They do NOT have anything at all to do with the hire once you've paid Costco any issues and your on your own.
Costco should only stick to what they know food and household
Good luck if you have got a booking coming up.

Terrible car rental. Enterprise Rentals did not have the booked 9 seater ready although I had booked it two months in advance. Waited 1hour for them to hire from an alternative source. For a start booked an automatic due to an operation on my leg. provided a manual drive. Upon reaching my destination checked the paperwork only to find out the vehicle provided was a different registration number. Rang Enterprise out of hours. Assured I was insured to drive the given vehicle to be confirmed the next morning. No one had the curtesy to ring. Booked this vehicle for my daughter’s wedding. Needless to say a very stressful experience and service from Costco Travel and Enterprise their partners in crime. 😒

I have been a loyal Costco member for 12 years. I have always been pleased with the quality of their offering – until now. I used Costco Travel earlier this year and want to share that experience in hopes that it helps others. I booked an April trip to Paris and Amsterdam through Costco Travel. On the way to the airport, we began to get flight delay notices. By the time we got to the airport, the flight was delayed to the point that we would not make our connecting flight to Paris. We were supposed to leave Tuesday evening and arrive in Paris late Wednesday morning. Our only option was to take a flight to Chicago, spend the night, then fly to NYC, spend the night, and get to Paris on SATURDAY afternoon. We were scheduled to take the train to Amsterdam Sunday morning. We were not okay with missing the first leg of our vacation, so I spent 2 hours on the phone with Costco Travel trying to see if there was anything to be done. They were ZERO help. American Airlines was offering refunds, but because we didn’t book through the airline, they could not refund us. I called Costco back to tell them I was cancelling and was told the fee to cancel day of was $3000. I won’t go into how many phone calls and discussions we have had, but it has been 6 months since this happened, and we are still being told “we are waiting to see if the airline will refund the airfare”. The airline was willing to do the right thing, but Costco still has not. So my warning is this: Read all of the fine print before you sign up for a travel package with Costco and buy travel insurance. Otherwise, you will have no recourse if something goes wrong and will lose a lot of money like we did. I will definitely never book with Costco again.

Had multiple problems with rental car rented through Costco Travel. Car was mechanically unsafe and required a jump start and an exchange for another vehicle. After calling Budget CS who instructed me to wait for road service that THEY ordered, Budget charged me for the road service. Reported to Costco Travel and it took THREE MONTHS for them to contact me regarding my complaint. Although I've rented cars previously through Costco Travel, I never had an issue. Not a good feeling to know they don't respond in a timely manner.

*This review is only based on customer service as our vacation isn’t for another month.

Our American Airline flights booked through Costco Travel changed drastically. As in we now ended up having an overnight layover AND one of our flights got cancelled altogether (so we would have been stranded in Cancun).

I contacted Costco expecting them to issue a refund and we’d have to book new flights ourselves, but the customer service rep, Johnny, took amazing care of us. He was able to cancel our existing flights and book new ones for us. I mentioned we were traveling with two other couples, and rather than having them sit on hold for hours, we were able to make the same changes to their reservations (with their consent of course). He also suggested different transportation options to the airport so we didn’t have to sit in the airport for hours and hours before our flight.

All in all, he took amazing care of us and made the situation way less stressful. Kudos to Johnny!

Now, I am frustrated with Costco Travel (and American Airlines) that we were not notified of any changes to our flights. We just stumbled upon it when adding our passport information to the American Airlines app. It could have been disastrous since the flight from Cancun to our connecting airport was canceled.

I was booking without any luck on the Celebrity Website and then found cabins on costcotravel that I could not find on celebrity but could only book one room and the second one disappeared. I called their help line and an agent by the name of Bailey was amazing. He stayed on the line for hours fixing all my name entry mistakes, then found us a better priced veranda and got us the drink package, gratuity and wifi included at no charge. His service, attention to detail and dedication to getting his clients the best value was amazing. We are going with my inlaws so he understood having a suite on the same level but far enough so I have my sanity! (LOL) I tried to contact costco travel in Canada but they have no email contact where I could acknowledge this agent going out of his way to make things perfect for us. I was surprised that Costco Agents don't get to travel using the TA discounts. They really should have that right as most other travel agents do. FAM trips are the best way to enable the agent to do a better job.

It’s so ridiculous that I’ve been a Costco member for more than 20 years and decided to use travel for the first time and got completely cheated and duped by Costco.
They sold me a package I Gard Cayman Hyatt and the incentive was a $60 a day spending credit. Sounds fine ha?
Low life scum bags need you to spend $1000 per day on Cabanas in order to get the $60 credit.
If that is not cheating and deceiving I don’t what is.

My flight (not booked through costco travel) changed , I had to update my ground transport pick up information so the pick up date/ time would be accurate. Would you believe they nickel and Dime you death! They actually charged me to update the ground transport pick up time! Utterly disgusting.