Costa Reviews 

My friends & I went to Costa at the Airport retail Coventry, we ordered drinks and food, my tea cake arrived and was not eatable, I took it back and the assistant said she would make me other, I got no apologies, we later ordered another round of drinks and were told they could only provide takeout cups, this was 18:15, they don’t close until 19:00, we felt unwelcome, everything felt like an effort they didn’t even bother to put the Costa trademark pattern on the drinks, my friends and I visit Costa 2/3 times per week, this visit was very disappointing. I emailed the head office to complain only for it to be ignored, this brings me to the conclusion that if head office has this attitude no wonder the staff adopts the same, we haven’t been to a Costa since and we are not in a hurry to go back.

Costa Frenchgate Doncaster.
Now£3.99for a flat white coffee which was not as strong as previously. My friend had a latte which looked like a glass of hot milk, again coffee content poor. Had to buy extra shot of coffee at 65p. Won’t be back. Greggs coffee much better at half the price.

We regularly visit Richmond branch. The manager and her staff are great. Very helpful cheery and great atmosphere. Excellent service

Why do Costa use the nylon mesh tea bags???? They are dreadful, its hard to get any colour or flavour from them. Even two bags cant make a decent cup of tea. A total waste of money. If they are plastic tea bags, they are totally bad for the environment. Expensive and rubbish.

My local Costa that I visit practically every day have just taken down a little row of bunting with the English Flag.
Apparently Costa policy !
It’s the World Cup, England are storming through and we are in England. Honestly other countries are laughing at the English not being able to publicly show their support. I’m appalled !

Thr food and the coffee was lovely sadly it was spoilt by two woman and two little girls age maybe 3-4 they was run ING back and forwards screaming getting books at one point they was ru ni g around d the centre table it's only when we all looked at them they told them to stop then the mother was letting the girl play with the teapot and milk jug until it crashed to the floor

FAO Costa in Northwich and Lostock area. Black coffee means no milk. Please look up the recipe and make sure your staff understand it. Because, currently, they don't.

Great coffee, great staff

You get asked if you are staying inside or taking away, for the last 3 times we have visited, the order is mixed up and we receive the opposite of what we have asked, a couple of the workers also have an attitude when explaining the mix up.

Hi everyone I'd like to point out to people on hear that some of the staff have written there own reviews on hear and pretend to be customers when they are the staff just so they can make it look like some of the good reviews are genuinely good. I have had information handed to me for this problem. Please save your money and go somewhere else if you can.

"I used to love popping into Costa as a proper treat, a little break to take time out for myself. But I have to say, it’s just not a pleasant experience anymore. Like everywhere these days, we seem to be getting less and paying more—and Costa has gone downhill big time. Everything’s far too overpriced, and the customer service is honestly terrible; the staff wouldn’t even look me in the eye while serving me, not a single thank you for my custom, and they were so rude especially at the Clacton branch. On top of that, the place is really in need of a thorough clean! I won’t be going back, which is such a shame because it used to be so good. If I’m going to spend my hard-earned money on something nice, it certainly won’t ever be at Costa."

I have been a Costa member for years. I had ONE bean left on my account but had`nt used my membership for one year because I have`nt been able to afford to buy a cup of Costa coffee because I had been unemployed for a year. I have ZERO beans now! How cruel to take away my one bean just as I have gotten a new job and can afford to buy coffee again soon!

Slow motion service every single time. Lucky if you are even acknowledged. Very odd staff, seem to have an attitude based on a lack of rudimentary social skills.

Awful

The staff were excellent and the service was very good. The drinks and the food are good.

It was so gross. Never go there. It's overpriced and does not even provide nice service. It's slow, and it took 20 min for my food to come. NEVER GO THERE!!

M.P.F

Discussing!!!
Had cheese&ham toastie and it was the cheapest square ham and cheapest cheese and cheapest bread. Never again!!!

Ordered a latte in a cup
Can hardly taste the coffee looks like one shot only !!!
Over£4 what a swiz
Find me a Nero at least you can taste the coffee

I asked for an ice-latte and it came FREEZING cold! Not only this, but my son requested a frozen smoothie, and was given a stodgy kiwi and mango smoothie. It represented a sore slapp to the face and is now having serious and horrible brain freeze. Ryan Trahan said only to go to Starbucks now and I think I'm going to go there next time.

Really poor customer service. I was over charged on a visit and the atitude of the person serving me was poor. No matter how i explained the issue to customer services they did not get it. I have the same Breakfast deal from multiple costas all at the same charge. This particular time I was over charged. They weren't having it. I spend a lot of money in Costas. Never again.

Coffee ok tables all full of cups trays half finished food and given spoon supposedly cleaned minging in speke costa inside next. Most of staff hiding in back room