Some domain extensions on this site can’t be renewed through your account. You have to ask support to renew them for you. It’s inconvenient, but it used to be fine because support replied quickly.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... See more
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... See more
Company replied
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... See more
Company replied
Company details
Information provided by various external sources
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
Contact info
United States
- www.cosmotown.com
3.1
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had them for years and I am very…
I had them for years and I am very happy with them.
21 May 2025
Unprompted review
Reply from Cosmotown
Dear Kristina,
Thank you for the kind words! We're glad to have had you with us for years and truly appreciate your continued support.
Best regards,
Cosmotown Team
I've been using Cosmotown some years…
I've been using Cosmotown some years now, and never have had any issues
19 May 2025
Unprompted review
Reply from Cosmotown
Dear Marco,
Thank you for your continued support! We're happy to hear everything has been running smoothly for you over the years.
Best regards,
Cosmotown Team
No Issues, Fair Prices
I've been using Cosmotown since 2022 and have had no issues at all. I really appreciate their affordable pricing for both domain registration and renewals. Reliable and straightforward service!
18 May 2025
Reply from Cosmotown
Dear Igor,
Thank you for the great review! We're glad to hear you've had a smooth experience since 2022. We appreciate your support!
Best regards,
Cosmotown Team
No response on support, doamin is stuck - Ticket ID #125262
Please update on ticket id - #127804
Ticket ID #125262 is solved after more than 24 hours, when we posted a review here.
There are still many tickets they did not even bother to respond. We have more than 10k domains with them yet their support is not at par.
7 May 2025
Unprompted review
Reply from Cosmotown
Dear Rakesh,
Thank you for reaching out, and we truly understand your frustration regarding the situation.
Please note that your domain redemption request was processed within 24 hours of receipt, in line with our standard procedure. We want to emphasize that it is the registrant’s responsibility to ensure timely renewal of domains. In your case, a grace period was already provided, and unfortunately, the domain moved into redemption after this period expired.
Regarding the 15-day ticket, we understand your concern. However, your rebate request cannot be expedited as it requires proper verification and follows a specific processing timeframe. We are committed to resolving it appropriately and appreciate your patience while we work through this.
We assure you that we value our customers and act in accordance with ICANN policies and platform guidelines. Should you have further questions, we’re here to help.
Best regards,
Cosmotown Team
Customer Service has disappeared on me
My ticket n. #123140 has received no feedback in more than a week and in the meanwhile, I had domains expiring that I could not renew. It's evident from the number of similar complaints that your customer support is understaffed. Solve that ASAP, you are damaging customers!
19 April 2025
Unprompted review
Support is unresponsive
One support ticket pending from 4 days and the other is pending from 12 days and not even the initial reply. AVOID cosmotown at all cost!
EDIT on 10 May: They asked for ticket ID, the first one, which was opened a month ago, its ticket ID is 122003, and the other one is 123150. And guess what, no replies on them still.
23 April 2025
Unprompted review
Reply from Cosmotown
Dear Ammar,
We're very sorry to hear about your experience and appreciate you bringing this to our attention. Our support team strives to respond to all inquiries within 24–48 hours, and we understand how frustrating delays can be.
To help us expedite your case, please share your ticket number so we can prioritize it and ensure it's addressed as soon as possible. We value your business and are committed to resolving this for you promptly.
Thank you for your patience and understanding.
Best regards,
Cosmotown Team
Technical service works well though billing is confusing.
Their technical service works great. The billing system is confusing and inconvenient.
I'm not aware of any downtimes. Interface to arrange DNS transfers into their service were easy and quick.
My one gripe is their billing system. You think you've renewed a domain and completed payment; then it turns out you haven't renewed it. Cause is given in your account: TEMPORARY FAILURE.
So, er, how temporary? Do I wait or pay again? If I pay again, will I be doubled billed? If I don't pay again, will I lose the domain or have some emergency rush to renew before losing it?
Part of the issue seems to be that the billing system doesn't check if your proposed DNS purchase or renewal period is available or not. So, you renew for, say, ten years and only after you have completed checkout do you see a javascript error messag saying 'renewal period exceeded'. So.... do you start renewal again and complete checkout again? Or do you put it down to a glitch in the checkout system and wait? Answer is you keep picking smaller renewal periods and checking out until you pick a renewal period for which payment completes.
It would be better if the renewal system told you what renewal periods are available for your domain and let you select the period you want *before* you start the checkout process.
But, user interface aside, the technicals of uptime and transfer work well.
21 April 2025
Unprompted review
Reply from Cosmotown
Dear Lee,
Thank you for taking the time to share your detailed experience. We’re thrilled to hear that you’re satisfied with our technical service, uptime, and DNS process. We truly appreciate your feedback on the billing system, and we understand the frustration you've faced with the renewal process.
Please know that we are continuously working to improve our billing system and user interface to make it as clear and user-friendly as possible. Your suggestions regarding displaying available renewal periods before checkout and clarifying temporary billing issues are valuable, and we’ll take them into consideration as we work on updates.
We’re committed to providing a seamless and reliable experience, and your feedback helps us get closer to that goal. If you have any further concerns, don’t hesitate to reach out – we're here to help!
Best regards,
Cosmotown Team
I’ve tried them all and I can honestly…
I’ve tried them all and I can honestly say I found a reliable parking spot for my domains. Best place to keep my domains. Fair price and Secure platform. They got better over the years.
17 April 2025
Reply from Cosmotown
Dear Oz,
Thank you so much for your kind words and continued trust! We're thrilled to be your go-to spot for domain management. It means a lot to hear that you've found our platform reliable, secure, and fairly priced. We’re committed to getting even better, and your support keeps us moving forward!
Best regards,
Cosmotown Team
Since the beginning of 2025
Since the beginning of 2025, I've noticed that the company isn't responding as frequently. I have several tickets that have been open for months, and there's been no response from the company.
I'm not saying it's unreliable, but sometimes it makes me doubt it.
15 April 2025
Unprompted review
Reply from Cosmotown
Dear Manuel,
Thank you for taking the time to share your feedback, and we truly apologize for the delay you've experienced.
Our support team aims to respond within 24–48 hours. We’re currently working on improving our response times and support processes. If you could share your ticket numbers, we’ll be happy to prioritize and expedite your requests.
We value your trust and are committed to providing you with a reliable and responsive service.
Best regards,
Cosmotown Team
DONT BUY
This service keeps on trying to find ways to disturb its customers. i bought a domain from it, its field where people can enter value for mx record is too small. it doesnt accept long value due to which i couldnt setup mail server without using cloudflare.
later, it stopped saving records, after asking support, i got reply after 5-10 hours which suggested to change nameserver record (which was working to shift to cloudflare and thats what i did
now, it literally removed all my records, put my server on hold, without any warning, without asking, without saying anything, i asked support team what happened and how to fix... it has been 7+ hours with no reply.
100% recomended if you dont want to use it
15 April 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your feedback. We apologize for the inconvenience you’ve experienced.
Please note that the domain in question has been actively put on suspension by the XYZ registry due to abusive behavior. The registry intervenes when a domain engages in any form of abusive use, which may include activities such as phishing, malware distribution, spamming, or intellectual property violations, among others.
In this case, the domain was found to be involved in one of the listed abusive uses, which led to the suspension and removal of the records. This action is necessary to maintain the integrity of the internet and protect it from abusive behavior.
Best regards,
Cosmotown Team
Have emailed multiple times about my…
Have emailed multiple times about my phone number and other information being changed automatically when using the reseller module. The information has been automatically changed to one of my customers information.
11 March 2025
Unprompted review
Reply from Cosmotown
Dear Sheikh,
Thank you for your feedback! We’ve reached out to you via your support ticket as we need your reseller account details to assist you, but we haven’t received a response yet. Kindly coordinate with our support team so we can help you further.
Best regards,
Cosmotown Team
Been a customer for years
Been a customer for years. I have nearly a hundred domains with Cosmotown. Best prices and reasonable response rate from support when there is an issue. Usually 24 hours. Beats godaddy and the others by a mile when it comes to price. especially when you include the free privacy.
3 April 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for being a loyal customer! We’re thrilled to hear you’re happy with our pricing and support. We appreciate your trust and look forward to continuing to serve you!
Best regards,
Cosmotown Team
website and the dashboard has been down…
website and the dashboard has been down for 3 days. this is insane! Cosmotown acts very ghetto ngl
25 March 2025
Unprompted review
Reply from Cosmotown
Dear Javid,
We apologize for the inconvenience you've experienced. If you’re still encountering issues, please reach out to our support team, and we’ll assist you right away. Thank you for your patience.
Best regards,
Cosmotown Team
Bad Service & Truly Disapointing
I have made a payment via PayPal for the domain renewal at Cosmotown.
I have already contacted support by opening a ticket with ID #119041, but I haven't received any response. Now, my domain has expired, and my business is at a standstill because several services are down.
This is truly disappointing!
23 March 2025
Unprompted review
Reply from Cosmotown
Hi Angga,
Thank you for your feedback! We apologize for the inconvenience caused by the temporary connection issue during your PayPal transaction. Rest assured, we've successfully captured your payment and have renewed your domain without any further delay. We understand how important your services are, and we truly appreciate your patience in this matter.
If you have any other questions or concerns, please feel free to reach out. We’re always here to help!
Have been more than 4 days no response…
Have been more than 4 days no response on support, sometimes for months. Really upset with the level of support that they provide while we are one of the loyal customers with them.
18 March 2025
Unprompted review
Reply from Cosmotown
Dear Leo,
Thank you for sharing your feedback, and we sincerely apologize for the delay in our response. We understand your frustration and value you as a loyal customer. Could you please provide your ticket number so we can look into this issue and assist you as quickly as possible? We’re committed to resolving this for you.
Best regards,
Cosmotown Team
EXTREMELY slow renewal processing.
EXTREMELY slow renewal processing.
Gateway timed out MULTIPLE times during attempted renewal.
Finally processed... but slower than molasses.
15 March 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your feedback, and we apologize for the inconvenience. We are aware of the issue causing this, and our team is actively working to resolve it as quickly as possible. We understand how frustrating this can be and appreciate your patience while we work to fix it. Please don’t hesitate to contact our support team if you need assistance with renewing your domain.
Best regards,
Cosmotown Team
Slow Load, Slow Support, No emails from them!
I have begin to face a issue, the emails don't come at all, this is of serious concern, I contacted support but the issue was not resolved, even to change the email, still no reply from them, the website have become slow as before giving even errors, if they don't fix it I will have to contact ICANN a second time!
Overall the experience is not satisfactory about 80% of it. Not sure why they behave like this.
15 March 2025
Unprompted review
Reply from Cosmotown
Dear Jack,
Thank you for sharing your feedback, and we sincerely apologize for the issues you've been facing. Could you please provide your ticket number so we can look into this and resolve the issue as quickly as possible? We are committed to improving your experience and ensuring this is addressed promptly. Thank you for your patience.
Best regards,
Cosmotown Team
fast and have a good price
12 March 2024
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your positive review! We're thrilled to hear you’re happy with our speed and pricing. If you need any further assistance, feel free to reach out!
Best regards,
Cosmotown Team
One of the best domain registrars
One of the best domain registrars I have ever used. Never had a problem with them. I like the fact that they don't let your domain go offline immediately after expiry like most registrars.
3 March 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for the fantastic review! We're so glad to hear you've had a smooth experience with us. We truly appreciate your support!
Best regards,
Cosmotown Team
Extremely slow website, cumbersome process
Extremely slow website. Once auejticated, it took me 30 minutes to pay a renewal. Cumbersome process.
Useless dual factor authentication : done on the same device! Took three trials and 10 minutes wait for receiving the code by email
Highly un-recommended provider. I shall move to another one ASAP.
28 February 2025
Unprompted review
Reply from Cosmotown
Dear Jean,
Thank you for your feedback, and we apologize for the inconvenience. We are currently aware of the issue causing it, and our team is actively working to resolve it as quickly as possible. We understand how frustrating this can be, and we appreciate your patience while we work to fix it. Please don't hesitate to contact our support team if you need assistance with renewing your domain.
Best regards,
Cosmotown Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.