I'm very grateful to the entire Cosmo Payment support team. They're very prompt and attentive, answering even the most silly and trivial questions, helping me understand every nuance and detail so I c... See more
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The easiest and safest way to pay and get paid. Cosmo Payment offers online payment solutions tailored to your adult industry business. Learn more today!
Contact info
Canada
- www.cosmopayment.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Fantastic customer support
Fantastic customer support. Would strongly recommend to anyone looking for a payment service.

Reply from Cosmo Payment
Quick response and very considerate
Quick response and very considerate to my issues/request

Reply from Cosmo Payment
Knowledgeable + Great support
Got their name from a friend also in the industry. Quite frankly better experience than expected. I know some of the reviews here are not that great but seriously don’t trust these negative comments. The guys are knowledgeable and very direct. If you don’t know what you want don’t waste their time.

Reply from Cosmo Payment
Excellent service!!!
Amazing! Loved the service, great customer service answering all my questions

Reply from Cosmo Payment
Great Service
Excelen service t, they answer alm you questions and are very kind an patience.

Reply from Cosmo Payment
They answered very quickly
They answered very quickly, cant reccomend enough! Great customer service

Reply from Cosmo Payment
Great service
Great service! They answered all my questions very quickly. Thank you for the help.

Reply from Cosmo Payment
Has its positives, but could improve
Ive written a review a while back, and as some others have mentioned, i had a not so great experience and posted my review... days later only to be contacted to be told if i didn't ammend it, they would cancel my account.
Recently, again similar to Chloe's experience n review, hadnt used it in a while, then sent $20 through and i was rorted and told it was maintenance fee s. Even despite it being 3 dollars a month, if that was the case, and automatic, then that should have reflected accordingly each month in the statments and transaction history. ?? So that you could see its in minus!! 3 dollars to be deducted each month Accordingly, yeh?
Feel they can come across as bullies and they made me feel slightly dumb and stupid.
I have been nothing but polite until the last few weeks,,from having to change the main email to login, then to being locked out and now the APPARENT transactions taken from the account (feedback right there, it might be idea to itemise transactions etc, month to month,) I would like to definitely suggest their banking platform has room for improvement or otherwise to use another option on onlyfans.com. however, I'd still like to continue, persist to try and use it.
I look forward to your response, thanks for your time
**I have written this honest review and experience. **This is a genuine review and I Have not been paid or offered an incentive for writing this.
Thanks

Reply from Cosmo Payment
I opened my account on the 22nd and…
I opened my account on the 22nd and today is still under review after sending my documents.
27th / Here what they just sent me: Hello, the 23rd was a holiday, we are going to approve your account now, however due to the trustpilot review we have decided to end our relationship together and close the account. Let us know if you’d be willing to revert the review and move forward amicably.
You clearly have 0 professionalism. I’ll spend my money somewhere else.
Also stop justifying yourself. It doesn’t really work and it’s pointless. Everyone will see what you do and how. I’m not really the one at loss here.

Reply from Cosmo Payment
my application process was great and…
my application process was great and their support team always replies as soon as possible.

Reply from Cosmo Payment
I transferred about 400 euro into my…
I transferred about 400 euro into my account a few months ago, 200 was held in the card balance and 200 in the secondary balance, until now the money is locked there and I can’t transfer it anywhere!
My friend opened an account and transferee 200 euros and it didn’t even show up in the account!! The balance is still 0!!
It’s really frustrating

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Reply from Cosmo Payment
I love the service I have with Cosmo
I love the service I have with Cosmo, the doubts I have are always resolved. Thank you!

Reply from Cosmo Payment
Yesterday I had problem
Yesterday I had problem with my card,it couldn't be used at any store.
I contacted the support and they reached me back pretty fast, but the issue is still not solved.
***Update*** support team helped me again last night, now the card is working!!
Be very careful using this company..
Be very careful using this company... I signed up to the website in March as I was planning on eventually using it to deposit my Onlyfans earnings. I only registered to the site, I didn't actually send any documentation or anything until October 2022 as I was ready to give them a try. They approved my account mid October. I then deposited $20 as I found the fees confusing so wanted to see what I would be charged for using the account. Cosmo then took the $20 straight out of my account. I queried it as I thought it must have been a mistake and was informed it was what I owed them for registering to the website in March and that it costs them to keep my bank account open... I hadn't even used it nor sent off my documents for verification until October so how could it cost them anything?! I simply only registered to the website... I didn't even have a bank account with them. There is a $3 monthly fee which is fine but beware they will charge you even if you only sign up to their website. I have asked them to close my account immediately. I am just so glad I didn't deposit more than the minimum $20. Their customer service is shocking too. I have checked their T's & C's and I can't see anywhere where it states you will be charged just for registering with the website. I don't know of any other company that does this. Seems like a scam company to me. Use a different provider where your money is safe.

Reply from Cosmo Payment
I registered to cosmo but i have…
I registered to cosmo but i have problem regarding my complete name and address. My complete name consist of 21 letters but they just required 20 letters same with my address so i shorten them. My concern is will i have problem receiving my card if i request since they ask for valid ID upon receiving post mails. Complete address was short too.

Reply from Cosmo Payment
Does cosmo payment work in the Cayman…
Does cosmo payment work in the Cayman islands?

Reply from Cosmo Payment
Good day,I just make profile at…
Good day,I just make profile at Cosmopayment,and chose this platform to receive my salary and I want to ask you if I can transfer money from cosmo payment to bank in the Serbia?

Reply from Cosmo Payment
good day
good day, i just ask if i can transfer from cosmo payment to bank in the Philippines?

Reply from Cosmo Payment
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