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Cosmeterie Reviews 16

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TrustScore 4 out of 5

4.0

Cosmetics Store
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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Industry
  6. Perfume Store

Contact info

4.0

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Terrible customer service – no response for over 2 months

I bought the StylPro Wavelength LED Face Mask, and it was faulty from the start - several LED lights don’t work, and the power cuts out every 30 seconds, making it impossible to use.

I contacted customer service in early February and only received one reply from Gabriela at Cosmeterie by niceshops GmbH, saying the issue had been forwarded to the responsible department. That was on February 6th. Since then, I’ve sent multiple follow-ups and heard nothing at all.

The company has completely ignored me for over two months. No resolution, no refund, no replacement. Totally unacceptable and unprofessional. I won’t be purchasing from this company again.

12 April 2025
Unprompted review
Rated 1 out of 5 stars

Worst purchase ever :(

I ordered this eye product the 30'th if august,
I havent recieved anything, neither do I hear anything!!

What is going on??????

If you can deliver, atleast hace the courtesy
To say do and return my € 52,29 to my banc account.
Im not awaiting a total of 4 months, to december to get a product that can be bougt
Elsewhere.
Worst customer service ever.

Lisetta Nava

24 October 2021
Unprompted review
Rated 5 out of 5 stars

I recommend

I worried a little before the purchase because there was no reviews of this online shop on trustpilot - I see that mine will be the first one. I paid with PayPal just in case.
I bought Walden perfume which was on offer. There was no problem with the transaction. It came well packed. I also received a free sample. The perfume itself (See the Moonlight) is fantastic too.
I definitely come back for more shopping.

7 December 2020
Unprompted review
Show reviews in all languages. (16 reviews)

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