Corsair Gaming, Inc. Reviews 

The best service I've ever received, it was fast and effective, thank you very much

I had a defective DDR4 stick (failing memory address) and opened a ticket with Corsair support. The entire process was straightforward and well handled.

My original memory kit (2x8GB) was no longer available, so Corsair offered a replacement with a newer kit. Since I was running the same kit twice in a 32 GB configuration, only replacing one of them would not really have solved the issue. I really appreciated that Corsair replaced both kits with a single matched replacement kit instead.

The RMA instructions were clear, the return shipping label was provided immediately, and communication throughout the process was top.

Special thanks to Matthew B. for handling the ticket professionally and without unnecessary back-and-forth.

I had a nightmare experience with FedEx misdelivering my Corsair RMA package to a complete stranger. I was so stressed and lost, but thankfully, Technical Support Specialist Jason G. stepped in.

Jason was an absolute lifesaver! He showed incredible empathy, understood the situation perfectly, and processed a brand-new replacement kit for me within minutes. He even went above and beyond by promising to personally monitor the new shipment until it safely arrives at my office.

This is hands down the best customer service experience I’ve ever had. Corsair’s products are amazing, but it’s people like Jason G. that make me a loyal customer for life. Thank you so much, Jason!

Over a month and I never recieved my product from their website. They never communicated about what happened to my package. Finally I get an email explaining that they are returning the package and ill get a refund. Its well over a month at this point, I havent recieved my product and I havent even recieved my refund. Please dont go through what I went through and just do yourself a favor, choose a different company to buy from. This company has no love Representatives and they dont care about the client.

Jun is so knowledgeable is crazy, just because of him/her im going to change all my machine to corsair

Customer Service was EXCELLENT

Products are excellent, customer service even better, thank you Matthew B & Frank S for helping me out with your products

I had a very positive experience with Corsair Support.

I contacted Corsair because my keyboard developed a problem while it was still under warranty. Matthew B. guided me through the entire process, explained the required steps clearly, and always responded promptly. After reviewing the information I provided, Corsair approved a replacement. The support experience has been excellent so far.

I really appreciated his professionalism, patience, and willingness to help. Thanks to his assistance, my issue was handled smoothly and a replacement was arranged.

Thank you, Matthew B., for the excellent customer service

I bought my first Corsair DDR4 RAM from Amazon in 2019, and it has worked perfectly ever since. Later, I bought my first Corsair MP700 SSD from Amazon as well, and it also worked perfectly. After that, I bought a Corsair HX1500 power supply and even Corsair mouse pads, all from Amazon, without any problems.
Then, in May 2025, I decided to buy directly from the Corsair online store because the RAM I wanted was cheaper there than on Amazon. However, I would have had to wait more than a month for delivery from Amazon. On the Corsair store, I found the RAM kit of 4 for €45 more expensive, but buying two kits of 2 separately was cheaper. I decided to go with the cheaper option because I thought Corsair would not mix the profiles if both kits were bought together at the same time. That seemed like the logical thing to expect.
Unfortunately, they mixed the profiles anyway. Since installing the RAM, I constantly get messages from the Corsair software saying that the profiles are mixed. I contacted Corsair customer service, and they told me that I mixed the profiles myself. I explained to them that I bought both kits together from the same product page at the same time, and that the store was the one that mixed the profiles. Until now, nothing has been resolved.
This experience showed me the difference between buying from a marketplace like Amazon and buying directly from a manufacturer. Stores like Amazon care about long-term customer satisfaction because they want customers to keep shopping there. In my experience, Corsair only cared about making a one-time sale and not about solving the customer’s problem afterward.
This will probably be the last time I buy directly from the Corsair store, or even buy Corsair products at all, regardless of how good the products may be. I do not get angry easily, but this situation genuinely upset me because it was my own decision not to wait for Amazon stock and instead trust the Corsair store directly. Their customer service was even worse than Asus in my experience.
I hope my experience helps others be more careful before buying directly from the Corsair store.

I had to ship my pc back and it was flawless thanks to the Garrick Kita! Really appreciate his kind words!

Every time that I've had an issue they solve it in a couple days. They are the best gaming related company around and they genuinely care about their costumers and their experience.

They offer quick and easy solutions with minimal effort on your end.

If you're considering buying any other brand of keyboards, mice or headphones, please reconsider it, there's nothing like Corsair. They'll make sure everything works even if it means an MRA or replacement parts for your device.

I've had amazing experiences with them and their team, specially Matthew B.
He's great and solved a 3 year issue in a couple days.

I have nothing but good things to say about them.

Matty was an excellent rep that took care of my concerns. They went above and beyond to get my daughter headphones replaced/repaired. Corsair stands behind there product. Was seamless warranty interaction, I keep and file my receipts which is a requirement for any warranty claim.

When submitting an RMA for my RM1000x, the Corsair agent I communicated with - Andrew Freeman - was exceptionally helpful and clear in his guidance and instruction. We covered the essentials, and with no fuss, proceeded with the RMA process. Fantastic service!

Exceptional and Professional Support from Ryan N.

I had an outstanding experience with Corsair's Technical Support team, specifically with Ryan N. (Tier 3 Supervisor). He demonstrated a high level of professionalism, deep technical understanding, and a true commitment to customer satisfaction. Ryan handled my situation with great care, efficiency, and fairness, providing a top-tier resolution. Exceptional service like this is rare and highly appreciated. Thank you, Ryan, for your excellent leadership and support!

The RMA service was fast, I received my replacement PSU in about a week and I was updated every step of the way. The customer service employees are very polite, helpful, informative and reassuring. I did a similar RMA years ago with Corsair and I'm glad to see the process is still as efficient and effective.

Huge thanks to Corsair's technical support team. They reviewed my case, understood my unique situation, and resolved my PSU warranty issue faster than expected. It’s great to know a brand stands firmly behind its products. Highly recommended!

Raton S. and Corsair delivered an outstanding customer service experience. I was facing a unique situation where I couldn't return my defective keyboard due to strict local export regulations and Raton was very understanding. Not only did they manage to approve me a replacement unit but also surprisingly accepted my additional request to add a PALM REST with it! Now that's what I call a proper customer service. It was a really smooth experience overall and I really hope to stick with Corsair for my future peripherals.

Excellent service, very quick and concise, and very friendly