Corsair Gaming, Inc. Reviews 

Fast response with suggestions on replacement parts!

I opened a ticket on the corsair site regarding a defective RAM stick.

Support first replied with some steps I could take to diagnose or fix the problem. Once that didn't work, they immediately offered me a replacement. It took less than a week from sending the RAM back to having the new kit. Very good customer support experience overall.

Their customer service took a bit of time and wondered if they were gonna reply... But they did and it was short and brief and straight to the point. This is why I choose Corsair, they might be pricey but I say it's worth it!

Honestly, this is the benchmark for modern B2C customer service.

I had a repeated issue with an older product which was no longer covered under warranty. I was pretty irritated about this and thought I was done with Corsair, nevertheless Andrew Freeman from Corsair support went to great lengths to rectify the issue.

They have made a customer for life. If there are problems, they WILL get fixed.

The communication process is confusing. I can only hope that I understand what is being asked. Deliver my response. Hope. I am not sure if I provided correctly.

Everything is excellent and to the point.

Quick response time

I broke my Corsair Case 5000D left tempered glass panel by accident, and because replacement is no longer available in the WebStore (no longer in production), I decided to communicate with the help center. After getting a support ticket, all communication was excellent.

I got my replacement under warranty (I was not expecting that because I bought my Case in a local store), and delivered on time.

Eric followed through with a difficult situation where my AIO from 9 years ago leaked and damaged my motherboard. Corsair did right and got me a replacement AIO and helped me cover the cost of a new motherboard

Anthony S. Help me directly to find exactly what i wanted to have and fast ! I really appreciate , its a big job , thank youuuu 🫶

Quick responses and great customer/after-sales service.

After a problem with my RAM, i contact the service for a replacement. Mel was the person who answer. She was clear. Finally, I received a new and working RAM, so all is OK now.

Real people that were really helpful. It was a challenging situation because I wasn’t able to turn my PC on the perform the requested troubleshooting and they could have easily brushed me off but instead they offered a replacement without hassling me. Made me feel better about the money I spent and gave me confidence to continue to buy Corsair going forward.

I found the system clumsy and a bit maddening. I don’t understand why, after uploading my purchase order and serial number for the automated system, I had to do it again once a human being (Andrew Freeman) took over. I was reasonably pleased with his responsiveness.

Good products but even better customer service. Had a faulty part and I received fast responses and assistance, and quick resolution through replacement parts without any barriers. Very impressed and pleased. I will never be worried about buying Corsair products.

This is some high class customer service.

I was given the opportunity to send back my RAM without the receipt for free.

Thank you Raton and Matthew for helping me. I would highly recommend corsair.

The kindness and how helpfull the service was, Andrew Freeman was so nice, the solution was quick and even though i had some troubles he helped me a lot.

I was going to purchase a replacement, but Raton S hooked me up with a free replacement panel. I am so glad I chose corsair and got this amazing guy to work with!

Corsair hub not working propely
Good help from Raton S. to test and localize the problem.
They send me a new hub and that solved the problem.

My impression of Corsair's customer support has improved drastically due to an agent called Frank S. This person has been a huge help over a stressful period of PC rma. The compassion and understanding of this man really shone through the email support. Consistent replies and sharp suggestions helped me troubleshoot and isolate the issue and pursue an rma quickly. I will confidently buy from Corsair again for sure knowing that their standards for customer support is very high. Thank you Frank!

I've been using Corsair products for over a decade. I've owned keyboards, chairs, cases, mousepads, and more. I've only had to contact customer support twice. The first time was because of my own mistake. I accidentally dropped the front panel of my case while cleaning it. The second time was due to a minor issue with the keycaps on my K65 Plus.

Both experiences were excellent. In each case, they quickly sent me a replacement unit and made the whole process smooth. Corsair's support team consistently goes above and beyond what you expect when you reach out to them. That's one of the reasons I've remained a loyal customer for so many years.