Cornish Hot Tubs Reviews 135

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Great service. All of the team were friendly and knowledgeable, without any pushy sales tactics. Fingers are now crossed for the site survey 🤞🏼

Rated 5 out of 5 stars

Great impartial advice. Nice people keen to use their experience to give you what you really need- not what you think you want- even if this means a cheaper alternative tub. Well resourced in-house i... See more

Rated 5 out of 5 stars

We were drawn to Cornish Hot Tubs by Tim’s demos on Utube. We purchased our hot tub in Sept 2021 and Tim and his team have been excellent ever since. We recently purchased an air source heat pump whic... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Matt at Cornish Hot Tubs for planning in our yearly service visit without any prompt from us. Damion arrived on time with everything he needed to carry out another full service of our... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

Cornish Hot Tubs are the premium Hot Tub supplier in Cornwall. We have a range of Hot Tubs starting from £3,575 and around 50 models from Platinum, AquaSolus and Cotswold Eco Tubs. As-well as our range of HSG282 compliant Hot Tubs for Holiday Lets. Our showroom is fully stocked with 17 Hot Tubs, A Swim Spa and Outdoor Sauna. We also have a full range of accessories and chemicals. Full after care from our growing service team. Pre Paid Annual service plans, water changes, holiday let management. Everything you need under one roof.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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Rated 5 out of 5 stars

Great service

Great service. All of the team were friendly and knowledgeable, without any pushy sales tactics. Fingers are now crossed for the site survey 🤞🏼

3 May 2026
Rated 5 out of 5 stars

I have nothing but praise for Cornish…

I have nothing but praise for Cornish Hot Tubs Limited. From first contact and all the way through the purchase procedure I found it easy to understand, very informative regarding the different aspects of hot tubs and Tim was extremely knowledgeable regarding all the available models. I did mess him about a little bit changing my mind two or three times but all my needs were met with professionalism and courtesy. I would certainly recommend Cornish Hot Tubs Limited to friends and family with the knowledge that their needs would be met.

20 December 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you Roger for your review. We try our best to be a knowledgeable, professional and is easy to deal with as possible.
We hope you have many years of enjoyment form your new Hot Tub.
Cornish Hot Tubs

Rated 5 out of 5 stars

HOT TUB SERVICE

Our Engineer Matt came out to do our service and did a wonderful job, vey informative.

17 November 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Many thanks for the review. Great to hear.
Thank you for your continues business.

Rated 5 out of 5 stars

Great hot tub company!

Hot tub Tim is really knowledgeable and patient, ensuring we got the right tub for us. Access for the installation was challenging and Tim helped arrive at the best, most cost effective option. Matt and Matt who did the installation were brilliant too. A pleasure to deal with!

10 October 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you for the fantastic review.
We hope you enjoy the Hot Tub. Anything you need you know where we are.

Rated 5 out of 5 stars

Hot tub service

Hot tub service

The engineer was very knowledgeable, considerate, tidy and courteous.

6 August 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you for the review.
Anything you need you know where we are.

Rated 5 out of 5 stars

Whenever I need help

Whenever I need help, Tim is always there for me.
Water Care products purchased and tecnical help received.
Thanks

28 July 2025
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you for the fantastic review.
We hope you enjoy the Hot Tub. Anything you need you know where we are.

Rated 5 out of 5 stars

Web shop so good

Easily ordered on line although the courier was a bit hit and miss. Neatly packaged.
One of the items I ordered was out of stock so a suitable substitute and a free sample was sent. I am going to have to build a cabinet to keep all the chemicals and accessories in

18 July 2025
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Reply from Cornish Hot Tubs

;-)

Rated 5 out of 5 stars

Top company.

A problem only became apparent with our hot tub outside of the warranty period. After hard negotiations with Tim Roberts a compromise was reached. In the end Tim fitted the whole item which had failed. Top bloke! Top company to deal with.

21 May 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you for the review.
We are glad a compromise was reached and you as the customer were happy ;-)

Rated 5 out of 5 stars

Good service

The serviceman was efficient and helpful.

14 May 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Great to hear.
Many thanks
Cornish Hot Tubs

Rated 5 out of 5 stars

Tim was very informative and very…

Tim was very informative and very patient with us when we visited the showroom as we didn't know what we wanted. The service we have received has been impeccable. The installers Matt and Damion were brilliant and the delivery and installation went smoothly. Would recommend them to anyone thinking of buying a tub.

13 May 2025
Unprompted review
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Thank you for the fantastic review.
Great to hear.
We hope you love the Hot Tub.
Team Cornish Hot Tubs

Rated 5 out of 5 stars

Steps in a hurry

I needed replacement steps for a holiday property at very short notice. Not able to wait for Amazon Prime, I contacted Cornish Hot Tubs, still expecting to be told they would need to be ordered. To my amazement, they had them in stock and available for collection that very day!

12 May 2025
Cornish Hot Tubs logo

Reply from Cornish Hot Tubs

Many thanks for the review. Glad we could help.
Team Cornish Hot Tubs

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