Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.4
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Superb service had exactly as…
Superb service had exactly as requested, posted and received on time!!
Will use again highly recommend!
Thanks 🙏
20 April 2026
Reply from Core Service
Thank you for your review.
We’re pleased to hear you received exactly what you requested and that it arrived on time. It’s great to know you had a positive experience with our service and that you would recommend us.
We appreciate your support and look forward to helping you again in the future.
Deliverd vey quicky no fuss just what i…
Deliverd vey quicky no fuss just what i needed. The web siite was easy to navigate, theonly place i coukd get the part number from 👍
20 April 2026
Reply from Core Service
Thank you for your review.
We’re glad to hear your order was delivered very quickly and without any fuss, and that you found exactly what you needed. It’s great to know the website was easy to navigate and helped you locate the correct part number.
We appreciate your feedback and hope to help you again in the future.
Good detail on site and prompt delivery
20 April 2026
Reply from Core Service
Thank you for your review.
We’re glad to hear you found the website information clear and helpful, and that your order arrived promptly. We appreciate your feedback and are pleased we could provide a smooth experience from start to finish.
We look forward to serving you again in the future.
No hesitation in resolving my problem…
No hesitation in resolving my problem great relief to find a company on the ball and sorting my needs immediately.
20 April 2026
Reply from Core Service
Thank you for your wonderful review.
We’re really pleased we could resolve your problem quickly and provide that peace of mind. It’s great to hear that our team was able to respond promptly and meet your needs without delay.
Your feedback means a lot to us, and we’re always here if you need any further assistance.
Super quick efficient service
20 April 2026
Reply from Core Service
Thank you for your review.
We’re delighted to hear you found our service super quick and efficient. Providing a fast and reliable experience is what we aim for, so it’s great to know we delivered.
We appreciate your support and hope to serve you again soon.
Reply from Core Service
Thank you for your kind review.
We’re really pleased to hear that you found our service quick and our website easy to use. Making it simple to find the right parts is something we work hard on, so it’s great to know it made a difference.
We appreciate your feedback and look forward to helping you again in the future.
Reply from Core Service
Thank you for your great review. We’re glad you were happy with our communication and fast service. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your kind review. We’re really pleased to hear that the part fits and meets your expectations. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your great review. We’re pleased to hear the part fits perfectly and meets your expectations. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your review. We’re glad you found our website easy to use and that your order arrived quickly. If you need anything else, we’re always here to help.
Excellent service
Excellent service, fast delivary.had the parts to get 2 of my dads broken lawn mowers back on the lawn
18 April 2026
Reply from Core Service
Thank you for your great review. We’re really pleased to hear the parts arrived quickly and helped get your dad’s lawn mowers back up and running. If you ever need anything else, we’re always here to help.
Arrived promptly and was what I…
Arrived promptly and was what I required with two minor exceptions.
1. I ordered a flexible fuel pipe. I presumed it would come with the internal filter but it did not.
I ordered a new carburetor and expected it to come with gasget. It did not.
16 April 2026
Reply from Core Service
Thank you for your review. We’re glad to hear your order arrived promptly.
We appreciate your feedback regarding the flexible fuel pipe and carburettor. Some parts are supplied as individual components, so filters or gaskets may not always be included unless specified. That said, we understand how this can be unexpected, and we’ll take your comments on board to make our product descriptions clearer.
If you’d like help finding the correct filter or gasket, please don’t hesitate to get in touch. Thanks you
Gearbox assy…
Well I brought a part from u when it was fitted didn't work I robot chatting with u sent or the relevant information and had no response from u at all whether you going to send out a replacement part etc so after sales is shocking mite be handy to actually speak to someone not a robot
21 April 2026
Reply from Core Service
We’re really sorry to hear about your experience and understand the strength of feeling here, especially when the part didn’t work and you weren’t able to get the support you needed.
This certainly isn’t the level of after-sales service we aim to provide.
We’d like to look into this as a priority and make things right. If you’re able to, please chat with us via our website at coreservice.co.uk and provide your order details so we can investigate this further.
Thank you for bringing this to our attention—we’re keen to resolve this for you as quickly as possible.
Reply from Core Service
Thank you for your kind words. We're really pleased to hear that you found our pricing reasonable and our service speedy. We aim to provide great value without compromising on efficiency, so it’s great to know we’re hitting the mark.
We appreciate your support and hope to serve you again soon.
Very Efficient Process
Relatively easy ordering and payment Product delivered on time Whole process very efficient
15 April 2026
Reply from Core Service
Thank you for your kind feedback. We’re really pleased to hear that you found the ordering and payment process easy, and that your delivery arrived on time. It’s great to know the whole experience felt efficient for you, that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to serve you again soon.
Reply from Core Service
Thank you for your kind review. We’re really pleased to hear you’re happy with both the service and the quality. Your feedback means a lot to us, and we look forward to serving you again in the future.
Very Good Service
14 April 2026
Reply from Core Service
Thank you for your 5⭐ review.
We’re really pleased to hear you received very good service. Your feedback means a lot to us, and we look forward to helping you again in the future.
Alice at the core service was so helpful and kind
Alice at the core service was so helpful when I phoned yesterday as I purchased a McGregor cordless lawn mower and could not assemble the lawn box as I just could not click it together,but after 2 days of trying and phoning Alice, she sent me a video and I watch the video a few times and did what the video said and I now I got a grass basket that is assembled this a brilliant grass cutter and thank you Alice
20 April 2026
Unprompted review
Reply from Core Service
Thank you so much for your wonderful 5⭐ review.
We’re delighted to hear that Alice was able to help you get your grass box assembled. It’s great that the video made things clearer and got everything sorted in the end.
Enjoy your newly mowed lawn, and if you ever need any further help, we’re always here for you.
Thanks again for taking the time to share your experience.
Fast service
The item appears to be the genuine part. Did not want to risk a non specific Chinese option
13 April 2026
Reply from Core Service
Thank you for your review.
We’re pleased to hear you were happy with the fast service and that the item met your expectations.
We appreciate your feedback and hope to assist you again in the future.
Reply from Core Service
Thank you for the 5⭐ review. We're really pleased to hear everything arrived on time as promised. Delivering a reliable service is important to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again.
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