Core Service Reviews 

The service is very good order and there is next day, company they used to deliver is very impressive.

Wrong item sent. Tried several times to contact customer services via online but nothing came of it. Emailed, nothing came of it. No telephone number to call. Wont use again.

I had been trying to source a new battery for my cordless mower, bought from Homebase and now closed down. The Range who have taken on some of the Homebase business were unable to direct me.
Phoned the Core Service number and no reply, just recorded message to go to the website. At first I could not locate the battery I needed, thought I was going to have to buy a new mower. Finally located it; ordered yesterday and it arrived today and the mower is performing like new! FANTASTIC! The only negative was my phone text message regarding delivery, made no reference to Core Service or the mower and I wasn't sure what was being delivered or which company it was coming from. Otherwise it was a nice surprise to have it arrive so quickly!

ordered part for my mower. part arrived,didnt use till a week later. when tried to install part was wrong,too big. tried "bot" chat but sorry we are away. finally managed to get a "ticket" but a week later still no response and when trying to access "ticket" tells me i dont have one. used this company as spear & jackson recommended them. will be emailing back so not to recommend. poor service, poor system of contact. will NOT be using again .

The worst and most frustrating customer service I’ve ever received. Do not expect any help from this company.

This is no real personalized service, not anything close to the standard service I expected as a patron who bought their handy power spray, instead I got another one of those UK evasive, monologues they have their customers endure on an answer machines, and getting nowhere with their fast talking mumble jumble of an email address I could not catch it all in their ranting swoop: Last item I'll get from Spears +Jackson. Item didn't spray, corporate contact didn't work, will now ship it back and tell them we're to put their awful corporate service,, almost feel sympathy for their customers having to endure this third world corporate attitude that seems more and more prevalent in the UK ,,😠😡🤬

I had a challenging problem with my pressure washer which Hollie and her line manager resolved on the 18th March. I have over 20 years experience working with and managing customer service teams and both of them have exceeded all expectations and are the most polite and helpful people I have experienced in customer service. Thank you.

Wanting to send a part back but had no contact from anyone on how to process the return . Followed the process as advise on the support site but still no one has made contact with me

Jazz was very helpful & provided an excellent service. The whole process of claiming against the warranty went very smoothly

Jazz was extremely helpful with my query and helped each step of the way to purchase what I needed! I would still like to talk a person when doing something like this as it takes away independence from the elderly,then my father would be able to do his own shopping as he can speak on a phone but dosent have a computer or smartphone! ☺️

Very helpful, quick response to problem.

Outstanding Service 🌟🌟🌟🌟🌟
After an appliance I recently purchased developed a serious fault..
I rang "Coreservice" and explained the problem to a polite and helpful young lady "Alice"
After a couple of emails for proof of purchase etc..
I was assured that everything will be sorted out..
Less than a week later, a courier was stood at my doorstep with a Brand New appliance.. Amazing..!
If I could give more than five stars I would..
My contact name was Alice, I know that this problem would have taken a lot more people "The Team" to put right, so thank you all 👌..
Best Regards And Thanks Again Alan.

I was on the waiting list for a Challenge ET-D1806 battery. These batteries are not always available. I ordered the battery and it arrived cracked. I have tried all the available methods of contacting Coreservice, none of which work. Emails to support received a generic reply directing me to the website. The ticket system does not facilitate the issue I have. I want a replacement sent before the stock is exhausted again. I don't want to have to wait for my battery to be received and I can't see a method to return the battery anyway.

My time, like all customers is valuable and it is unacceptable that direct communication with Coreservice, (which in itself is a contradiction in terms) is frustrated by broken technology.

Excellent service from Core Service. I emailed them as I wasn’t exactly sure which part I needed, and they responded quickly with clear, precise advice that pointed me in the right direction straight away. The part arrived promptly with no fuss, fitted easily, and works perfectly.

Really impressed with the efficiency and customer support — 5★ service from me. Highly recommended.

Received an email from this company 12/01/26 with apologies for poor service asking me to email their “support “ with all the details. I duly did as they requested on the same day, guess what? Two weeks later and they haven’t even acknowledged receipt of my email let alone actioned it!! What an absolute disgrace, why do any of the well known brands put their own reputation at risk using this Company?

Was sent the wrong part.
Someone else probably ordered a hose for a pressure washer, I didn't.

Re: Order Number 253983

Raised my complaint, and Nicky sorted it out immediately.

Yes it's annoying that there's no phone number, but they respond quickly to webchat/email.

OK, a big delay overall, customs brexit Ireland.
Not ideal having to pay customs twice, but eventually got the lawnmower parts I needed, didn't send back the hose, doesn't fit my washer, but it's in the shed 🤷‍♂️

4 stars, because Nicky sorted the issue immediately 👌

product in stock at a good price with rapid delivery

Purchased Ferrox Lawnmower in Aldi, coreservice uk provide the 3 year warranty. Would not recommend purchasing the Ferrox Lawnmower in Aldi it was always temperamental and when I finally reached out to Servicecore within my 3 year warranty they were a joke. They arranged to have Lawnmower picked up and delivered back. No explanation was given what was wrong with Lawnmower, was it fixed , was it still not working. impossible to get someone on the phone, they make you set up a ticket injury every time. Can't get in contact with the same person. If you are purchasing something and the warranty is with servicecore then don't buy it !!

The irony that you finally reply to me on a platform like Trustpilot but yet you ignored my phone calls and emails when I contacted you directly. You reply on truspilot where you have a audience. It was your lack of communication and poor customer service that lead me to write this review. You returned the lawn mower with no explanation if it was fixed, it wasn't working when I contacted you, there was no correspondence whatever from you when you returned the lawnmower, no phone call, no email, no letter in the box with the lawnmower and no reply to my correspondence to you. You returned the lawnmower and failed to return the bolts that keep the handle of the lawnmower in place. I had placed them in a bag and tied them to the handle. I brought the lawnmower to my local dump.

Purchased a replacement battery for my Gardenline lawnmower for £70. It worked fine for some months then stopped taking a charge. Tried to contact them via their Web site due to no telephone number (very convenient!) As per other reviews, no reply or acknowledgement! You only need to see the high number of negative reviews to give you the impression they only want to sell the product, but not get involved after that. 63% negative reviews, thats astonishing. Its a shame because the part arrived promptly but that's the point, it no good running a buisness if you neglect the follow-up after sales service. I can't recommend this company due to the lack of after sales interest they gave. Sorry!!!!!

Regardless of having raised a ticket each time you contact them you have to provide the same information time and time a gain, model number, date of purchase, serial - its just incompetent in this day and age then the ticket number should give access to all that. I addition in order to get them to do something I am expected to go out and buy a syphon, then remove the fuel and oil and buy a box to pack the thing it to send it back!!!!!!! incompetent company, horrible to deal with