CoolStuff Reviews 69

Ive been taking chances and like what ive gotten so far. I used to exclusively use CardKingdom and TCGplayer; TCG has now gone very downhill so im migrated away from the higher prices of cardkingdom. This will be my 3rd order with CoolStuffInc and I gotta say I'm very impressed despite the awful reviews! Very nice customer service - very quick to update and respond! Shipping rates are ok, the taxes are a bit high, but ill take the discount on the shipping. Overall i gotta put my trust into coolstuffinc more than I do these bad reviews!

Attempted to order twice from them. 1st time the order was just canceled for no reason at all and no communication. I had to email them to see what happened. 2nd time same thing happened but when I emailed them they said they canceled and accused me of filing charge backs on a different account.

Awful experience
Don’t give these people your businesses

I've ordered from CSI many times and for a while now, but over the past year or so, almost every order has had some problem, whether it be damaged cards sent in lieu of NM that I ordered, missing cards from order that no one mentions until I reach out and they admit that there was some inventory issue, or the wrong card being sent (some obvious mistakes that should not be made). Because of this, I've started to order less frequently from them and have mostly been going somewhere else.
Recently, I decided to give them another go. They had some cards I really wanted, and it was only about 27 cards split up over three orders. I thought “can they really screw up this time with only a few cards being ordered”? Well, a few days later I received an email stating a $35 card (Undaunted Umbreon Holo – a rare card to find and so many people are losing their minds over the Eeveelutions lately – was “lost”, and they couldn’t find it. Not that there was an error in the database, not that they sold it in store and forgot to update their online inventory. But that they “lost” it. They had never reached out to me before about not sending cards in my order, but this time they felt the need to tell me it’s “lost”. How, and why?
The following is conjecture;
I strongly suspect an employee saw the card before it was shipped to me and really wanted it, so instead of honoring the fact that it was at that point mine since I had already paid for it, they let them take it and cancelled my order. I have no proof, and this is just my opinion, but it’s terribly suspicious. With the terrible quality control, and now the possible shady practices, I don’t know if I want to order from them again.

Went to their Orlando shop and was not impressed. Customer service was close to non existent, and the selection was very low. Ended up going to Pokefit Trading by the FL mall and they did a way better job to find me the Pokemon Cards I was looking for. Don’t reccomend this place to anyone!

Package didn't arrived but they gave me a cupon for the amount spend.

Ordered a bunch of cards worth $500. They didn't ship it with any individuel protection. No sleeves on the cards. The cards were all damaged while they sold them as Near Mint. The cards were also bent. All of them.

Never ever order with these guys. They are extremely unprofessional. No responses to my email complaints either. Just a horrible experience! Avoid them!

Never received my package and they first had my item on hold then they sent it to fedex as a mail carrier was their first mistake. Secondly I gave them my postal P.O. Box and fed ex used my home address instead. I needed to file a claim but I cannot get in touch with cool stuff inc for 2 weeks now and counting. Numerous emails and voicemails was sent to their business but no response and I spent close to a 1000.00!! Just gone!! Warning to everyone about this place of business! Go buy from somewhere else!!!

Very bad at following through with a request after it's been confirmed that they could do it.

DON'T BUY FROM HERE. I ordered a desk cooler fan from this company and found the USB charger had exactly the same size connection at each end, which made no sense. Both ends fit the product, but no USB end. I sent three or four emails and tried to call them, but the number wasnt recognised. Literally got nothing back. Not a confirmation email. Nothing. I am furious that a company, which looks so genuine, can be such a cheap rip off.... shame on you that run it. The problem really IS yours. At least I have my integrity.

1 star because there is no option for-10. Do not order anything from here. If you do order here, be prepared to file a fraud claim with you bank as thats the only way you will receive a refund on a fake ass Chinese product.

I ordered a Trippie red hoodie I believe to be real , and as I was waiting on the long ass shipping Period I came and read these reviews praying it wouldn’t be fake , bruh literally the hoodie is completely fake but I payed full price for it , f*** Coolstuff Ngl

I had ordered a cup that said heat activated. It didn’t activate and I suspect it’s a fake!!! At least the product came to you but regardless of what the name said, you will not get what you order, trust me. Or you’ll get something similar but it’s probably fake and not the real deal. They just want you to spend money, so will write whatever the product’s real name but send you a fake one. I’m disappointed and I suggest NEVER buying from them or else’s you’ll regret it big time :(

Do not buy from this company- sends the item 30 days after so you can’t get a full return and believe me you’re going to want a full refund

Horrible shipping! These people take over a month to ship your item and I never heard back from them from multiple emails. DONT BUY FROM THIS COMPANY!!!!!!!!!

Order what I thought was a authentic danny duncan hoodie for my son, turns out I could have made this item at home with my own heat press. Very poor quality I must say and the hoodie was purchased at walmart looks like and heat pressed on. I paid the same price as if it was real. I asked for a refund but no reply to my email. Save ur time and order from another website.

I've ordered a lot from coolstuff, and I must warn you DO NOT BUY NM, over half of the many many NM cards I've gotten from them have been in very played condition. They will conpeletly scam you for your money.

So arrogant company that they don’t even bother answering complaints on order delayed 5 months, arriving after the summer is long gone…

They stole my credit card details and started buying Apple vouchers. This was confirmed by my Banks fraud department after they locked my account for curious spending practices. Luckily for me they Bank was quick off the mark, but they still managed to buy over $1000 of apple vouchers.

No idea what others are talking about, but the cards I ordered (Pokémon) were all in NM to M. Shipped rather quickly to me too!

Would order here again.

I agree with most of the reviews that I have read. I'm not sure why Amazon let's them sell on their website. I have never had a bad experience with Amazon but they might want to distance themselves with an outside seller that just seems to keep pissing people off. It reflects badly.