Cool Frames Reviews 4,667

Thank you all,
The glasses looks beautiful.

In my very first order, my glasses didn’t ship out for more than 4 weeks. And I had to contact coolframes couple times and pressed for shipment status. The reason they provided was their machine was broken. I wondered if they only have one machine. Very frustrated because I was waiting for the glasses to bring on my trip.

For my second order, I ordered the same frame as my first order, but the glasses arrived with a smaller size frame. It wouldn’t fit my face. And it is useless, wasting my time and money. I am waiting for coolframes response on replacement. If I cannot get a replacement, I will not do business with coolframes anymore.

Again the glasses frames were delivered promptly and at less cost than locally. Also my usual optical supplier did not have the particular frame that I wanted. Having had very good service previously from Cool Frames, I ordered with confidence. This has become my favorite frame in the last 60 years and I am happy that I could find a source for another pair.

Ivan was knowledgeable, patient, and had outstanding knowledge of the process to order glasses. His demeanor was excellent and I would hope this company highly values his contribution to the CoolFrames team

My new glasses are beautiful. I am so very pleased. The process was so easy. I was kept updated by Cool Frames for the entire process. So very pleased.

Cool Frames made ordering glasses online so easy. They updated me with every part of the process from when my prescriptions lens were ordered down to when they were assembling them. I LOVE my glasses! I'm definitely going to be placing another order with Cool Frames. They have a super nice quality of glasses as well as great prices! Great job by everyone through this process!

What made this experience great is the website is very easy to navigate through as well as putting my own prescription in and was expedited in a very timely matter and when I received my glasses prescription and the glasses were perfect

The glasses were perfectly made and they communicated with me and I got them in a timely manner this is an amazing site and I highly recommend it

I have never purchased glasses frm cool frames but I think I'm hooked..highly recommend 👌

Customer service….THE BEST! I love my frames, but there was good communication from purchase til delivery. Above and beyond…Would I recommend? Absolutely! Will be purchasing from Cool Frames again. Thank you😃

My order was delivered in a timely fashion and the glasses were just like I ordered. The quality was was worth the price i would recommend this site to friends.

The first issue here is the truth in advertising. I paid for expedited 2-day shipping hoping to get my order in two days. WRONG: Called about the late delivery and got educated that 2-day applies to shipping company AFTER receiving item from Cool Frames, and they need two days to get it ready. This means the 4 days delivery happens only in the best case (if ordering on Monday). Plus, was provided tracking number for “UPS” that was returning errors. Turns out the FedEx was shipping company.
Second issue: Package was not delivered after promised delivery date. Called again and Customer service told me that this order cannot be cancelled and I need to file the lost package claim as the first step. And then it will take up to six weeks to get the refund. Highly defensive telling me that I have not read the fine print about up to 10 days delivery for prescription glasses. Told her my order was just the frames and no prescription. Found this exchange unacceptable and asked to talk to supervisor - was brushed off immediately. Extremely bullish and rude responses.

Package finally showed up with 6 days delay.
Got refund for expedited shipping. Given all the time spent in phone calls, chat with FedEx filing the lost package, frustration with not getting frame in time to get prescription lenses before my trip- giving three stars is more than generous!

I ordered prescription glasses for my brother in November 2024 and it is now April 10th -- the order was incorrectly shipped TWICE and I have been on the phone with customer service for over an hour trying to get the glasses reshipped. They had no explanation why the glasses never arrived correctly in the first place and then proceeded to tell me the only way they'd ship the glasses again is if I PAID for the shipping. I had no choice but to pay additional shipping fees. Inexcusable and AWEFUL CUSTOMER SERVICE. I am still not guaranteed that my order will arrive to my brother. Stay tuned! I will definitely NEVER shop this site again and would caution anyone considering doing so!

Quick & easy.
Unique frames unavailable anywhere else.
I'm very happy with my glasses and the service was excellent.

The prescription lenses are crystal clear and correct I love the service

First, I found the brand of frames I was looking for in several color options. Secondly, I was able to order both sunglasses and regular glasses. My prescription requires bifocal lenses. I purchased several upgrades to the lenses at a reasonable price. Thirdly, the prices for both frames and lenses were competitive. Fourthly, the company provided status updates on my glasses and on shipping. Fifthly and finally, the glasses arrive about 18 days after ordering, and they are a perfect fit, perfect prescription, and the bifocal part of the lenses are placed perfectly on both pairs.

This is the first place that did exactly as said on their website. (The 14th place I've ordered from) I was updated on every move. Ordered March 28 & UPS brought them to my door April 02. So nice compared to all the frustrating times I've had with other places taking 4 - 6 weeks to ship but taking the money the second I ordered. It was never left pending & they never bother to inform you if they're out of stock or they will need to regrind the lens, etc. I didn't add RX lenses with these DITA Intracraft from CoolFrames because I didn't want to chance waiting all the extra time like I've waited at other places just to end up with some extra dark tint like they've done to RX lenses. (No gradient lens is left in with RX lenses) Plus it would be faster as No RX

Cool Frames's 14 day "Free" return policy excludes prescription lenses! This shocking fact is hidden in their Shipping & Return policy. In addition, they were overpriced, slow to deliver and timely customer service was nonexistent. Oh...they also charge $20 for order cancellations! Buyer beware!