Cooler Master Reviews 

I received my Cooler master Nr200 p Max and it came DOA Trying to get a hold of tech-support it’s ridiculous been waiting five days and no response I packed everything up and shipped it back to them I’ll be going with another tower

I bought a used Cooler Master half way through last year. It has been in for repair twice since still not running well. My old computer that I bought five years ago still runs well. I think the cooler Master will be going to the tip soon, such rubbish. Never will buy one again

I was using the power supply of coolermaster 1050 v2 , now after 4 months smps socket got burn by itself it hampered my motherboard and graphic card now they say it's a user mistake so I would like to suggest other not to buy thier any product bcz they will not provide any warranty even if you provide complete information or picture of the product, they ll blame user. So dnt waste your money on coolermaster products

Pc doesn’t work even after i sent it back to get it fixed….

My son bought a cooling fan for his new PC build and the supplied bracket did not fit newer motherboard. They list a free kit but been out of stock since xmas and make it impossible to get anything out of the company. They blatantly don't bother to offer a phone support service and the online response is non-existent. First and last product from this company.

Hello,

So I use a plethora of CM products including gaming mouse pad, gaming mouse and gaming keyboard and I am really satisfied with their quality, rgb lighting zones and extra features like OLED display on the mouse, for example. These guys innovate with their products, but I do mean with their flagship products just so we are clear. The majority of reviewers here pay extremely low prices and expect INCREDIBLE quality. Like be realistic, please. Now for customer service, we'll I suggest using sites like Amazon or any equivalent, which provide free return and warranty so you can't complain. They probably have better and faster customer service so yeah, buy through them.

You're awesome for reading this

KY

I'm not sure what wrong with there website but I order a case from New-egg from them and my case was missing a fan and 2.5 inch hard drive screws. What happen next was a awful customer service experience. After like the fourth comment from customer service the comment I made would not display. And keep in mind I had reply to them before so I did know how to comment in the support ticket. Only for them to closed to ticket since I cant response and not resolving the issue. Would I buy anything from them again, never.

Their customer support doing their best to annoy and getting you frustrated.
It takes them 5-10 days to answer a support ticket they loose documents, once they acknowledge that there is a detective item, it will take them more than a full month to consider if they'll send you a replacement.

Never dealt with a company with such pathetic service. Would not be a problem if there products didn't break all the time. 3 keyboards,2 mouses ,cases issues and dont get me started on every other product I had from this brand break on me. They wont even respect their own warranty and make sure to find a way for you not to have it. Without saying every time you ship them back you pay for the shipping , ending in paying more shipping then the actual price of the item.

My power supply stopped working not even a year after having it. Contacted their customer support, told me it would take 1-2 business days to review my request, it's now been 2 weeks, and still no word from them. If you're looking to buy from them, save the time, hassle, and money and buy from someone who actually cares about their customers.

I am on to my 4th ticket with Cooler Master FanZone to have a case fan replaced..

1st ticket,
End of Feb 2021, this less than two months after I purchased the case. At that time I noted a noisy fan.. they requested videos, which I sent (x2)… after 2 weeks I requested update! Then 3 weeks, and then again @ the 4-week mark. A few days later they closed the ticket w/o any response nor resolution..

2nd ticket,
Opened on March 30th, just over a week later I get a response, apologizing that I am having an issue, and all I need do is open up an RMA request..
RMA Request,

April 14th, start RMA request, provided Receipt, and videos of problems. Then on April 21st I received an email stating that my RMA request has been denied and that I need to “Request Support Ticket” which I had open 2 of prior

Just opened another ticket, noting thatI still!!! Have a noisy fan that needs replacement,

This group has to be the very worst customer service I have ever experienced

I purchased the Cooler Master MasterBox MB320L case because the two front LED fans is attractive, however, I regret the decision because the cables are not labeled and there's no manual or "How To" videos anywhere to show proper connections. I tried tweeting and opening a support ticket through their website but they never responded. The more I research this company the more regretful I am of purchasing their product because it seems many customers have not had a response for over 6 months. Others say their ticket was closed with no response. This has been the worst buying experience ever. I have nothing positive to say about a company that doesn't support their products. Horrible experience.

Created 2 tickets, both closed without notifying me and both closed without any sort of resolution. Will never deal with this company again. Lousy customer service, which seems to be the trend in this thread. If I could give 0 stars I would.

Hey everybody! I just wanted to share my experience with any potential Cooler Master customers who may have come here to look into the company. I had a $20 fan fail while under warranty in November of last year, and they STILL haven't gotten the replacement right! The team on their FB page is friendly and responds quickly, but the support team sent me the wrong fan and has left my ticket open with no response for over a month now! I've bought multiple coolers and PSUs from them in the past, but I won't use them anymore, and I don't recommend them to anyone for their poor support performance. If they can't properly replace a $20 fan, imagine a $100 PSU, or a $200 case?! Don't give them your money; they don't know what to do with it!

Bought a mouse MM830, 'Portal Plus' shocking software (free ware, didn't even bother to make it themselves, cheapskates!) full of bugs and badly supported; the latest update wasn't even available because they had exceeded their 'monthly send quota' !!
Unbelievable. Better stuff around with better support, as evidenced by a keyboard I just bough as I deliberately didn't buy cooler master again and it's great with good in-house software.

Got some headset that seemed to work fine until i noticed the audio leak causing everyone in all cal to hear all my audio.

I trusted this brand and they let me down regarding the Raspberry pi cooler case. They upset an entire community on the kick starter campaign and I will go out of my way to pass my resentment on for this brand!

KFConsole I preordered :) expecting good quality chicken ;)

Coolermaster is literally the worst company to deal with. I had a 240mm AIO cooler go bad (bad pump noise) and the back and forth emails took like 3-4 weeks before they would honor my warranty.

The worst part is now they made me send it in without offering me the purchase of a new one unit until the bad one was sent back. (Dell does this all the time) Well I knew what was about to happen so I went out and bought a new one (different brand for sure) and installed it.
They received my bad one on NOV 30 2020. Guess what ...here we are Dec 21st and they still have not done ANYTHING with my RMA. Did they expect me to go this long WITHOUT a computer?!!!!! What a garbage company. I will Never buy anything Coolermaster again. This company is a disgrace. I would have gladly put up the money for a new one and they could have refunded me the money when I sent the bad one back. A bigtime Poo poo company. They can keep the repair...I dont want it!!1!!

I had to replace a fan on my MasterLiquid ml360r rgb because it somehow got out of balance and started making noize. I replaced it with a new fan, not bothering about the waranty I still had, but that fan was faulty. It only showed a blue light and didn't sync up with the rest of my system. I reached out to techsupport and when they figured out it was a faulty rgb fan they send me a new one the next day! Amazing fast response and so very kind to help out. Thanks support team!