Coolblue Reviews 

Communication was clear, shipment was fast and package was great

delivery on time and no damage.

Good information to help make the right choice. Exceptionally fast delivery. Delivered on Sunday

You know what is more infuriating than never getting your order delivered and noone knowing anything about it? Waiting for more than a week to get any form of refund (including even an update through the portal in case the refund is actually being processed). After reaching out multiple times I was always assured it would be processed the next day. Please stop lying to the people about 3 day refunds and next day deliveries. This system is rotted to the core. I understand you cannot properly deliver but at least refund in time, as you so much promise in all your advertising.

EDIT2: I have to wait 1 month in total since my cancelation to HOPEFULLY have an update to my refund process (it's not even under processing in the portal). Let's see how many times I will have to update this review until I actually get it! So much for 3 day refunds :)

Delivery almost immediate, good value for money product. Thanks!

Alles duidelijk gecommuniceerd, behulpzaam personeel bij levering

timely and excellent service .
the best in Belgium .

Great !!!! Everything was perfect

Great shop, good pricing and quick delivery with clear communication on when delivery would take place. Add-on coverage available for tech at an affordable price is a nice to have!

I’ve generally had good experiences with Coolblue, which makes this situation particularly disappointing.

I purchased a 4TB external SSD at the end of March (± €400). After only a few months, the USB-C port developed a bad contact. The product is clearly still well within the 2-year warranty.

Coolblue is willing to take the device in for repair, but strongly advises making a full backup beforehand, as data loss cannot be ruled out. This however is extremely difficult: there is already 2.2TB of data on the drive, and I don’t have another drive with enough capacity. Buying an extra 4TB SSD just to enable a warranty repair would cost around €410 — which feels unreasonable for a product that failed so quickly.

Legally, Coolblue may be correct, but from a customer-service perspective I would have expected more flexibility or a practical solution (for example, an immediate replacement, a temporary loan drive, or another form of accommodation).

Customer service is generally polite, but this time the approach felt very rigid and not very customer-oriented for a premium product at this price point.

Placed the order the evening before, had it for picking up early morning after.
Staff in the store in Hasselt always very friendly and helpful. 5/5 stars !!

Fantastic as always

super fast delivery, less than 24h

My purchase was fully paid but not delivered at all. PostNL claims that it was delivered without any prove or signature from me. The promise for next day delivery was not fulfilled. There is no communication initiated from CoolBlue. No one picked their phone several times. They promised to investigate in the next ten days without providing me with any further information to track the case. How this can be?!

Very good business process on Line.

Very difficult delivery.
I was the first Customer to be delivered that day at 9:30 a.m. However, I was informed that the delivery would happen 7:00 to 9:45 a.m. without any means to find out the eve about real schedule. This obliged me to get up at. 6:00 to be present at the delivery address, which means for me practically not sleeping that day. It was also not possible to choose an afternoon delivery.

terrible - never got my order, delayed and never came back

Unfortunatelly, my experience is super bad with your delivery. I do not know how uou plan to improve it, but I have mailed you several times

Even arrived early. The technicians were fast and communicated well.