Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
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Review summary
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Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
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As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
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We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... See more
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Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Cookes Birmingham Store
Visited Cookes Furniture, Birmingham a few weeks ago as we were looking for a new bed. There was a specific one we were looking for and, as we couldn't find it, we asked the assistant if they still did this particular one. Luckily for us they still did and we placed an order. Lisa, the sales lady was very helpful and she asked us if we wanted a new mattress protector, which we decided to buy as well. The bed was delivered around three weeks later. The delivery men assembled it very quickly and we are very pleased with our purchase. Also, the mattress protector is very good quality and we are really pleased that we ordered this too. Very good customer service.
12 July 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us and we will be sure to share your lovely feedback with Lisa.
Thank you for choosing Cookes.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Cookes always offer good service.
Cookes always offer good service.
I was helped and had good advice from Salesman
Mr Paul Freeman.
31 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Paul.
Best regards,
The Cookes Team
Professional guidance
From the moment I stepped through the door, Anita, at your Christchurch branch gave me 100% of her expertise and attention, making my experience of buying an expensive item, positive from the start
23 July 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. Your kind words will be shared with Anita.
Best regards,
The Cookes Team
From the moment I walked into the…
From the moment I walked into the store, to paying for my purchase, everyone was polite, friendly and knowledgeable. Wendy went over and above
31 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Wendy.
Best regards,
The Cookes Team
From the show room to the…
From the show room to the delivery/installation, I couldn’t fault the team service
28 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Nice relaxed big area to look around
Nice relaxed big area to look around . Lots of sofas and chairs and nice to look at other furniture as well. Staff very helpful and informative and nice to be left on our own to just browse without being interrupted. Ordered our sofa and chair to be delivered in 8 to 10 weeks time.
30 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
The Salesman was not pushy.He was…
The Salesman was not pushy.He was knowledgeable courteous and helpful.
He is a credit to his company.
31 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
A good shopping experience makes all the difference.
David knew all about the small dining table & swivel chairs that I was interested in seeing. I had chosen them online from the Christchurch virtual showroom & was pleased that the items were on show.
After speaking to David I decided to increase the size of the table from 800cm to 100cm diameter. I appreciated his in depth knowledge of the products, & was confident enough to place the order.
25 July 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
We will make sure your feedback is passed on to David.
Best regards,
The Cookes Team
Lovely and very helpful staff.
28 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
I only dealt with one of your staff who…
I only dealt with one of your staff who was most helpful and very patient whilst at the same time helping to co-ordinte fabrics for cushions etc
26 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Ben the salesman was very efficient and…
Ben the salesman was very efficient and knowledgeable a quality store to shop at . Thank you
24 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Ben.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Skye.
Best regards,
The Cookes Team
Friendly and informative staff…
Friendly and informative staff operating in comfortable sales conditions offering a wide choice of options
17 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Sales Assistant Maj was well informed…
Sales Assistant Maj was well informed about the leather suite we were interested in purchasing. He was able to advise us on what quality and colour of the leather would meet our requirements. He was patient over changes we made after taking material samples home. We were able to agree a price that was agreeable to ourselves and Cookes Furniture. Overall it was a pleasant experience.
25 July 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. Maj will be delighted to hear your kind words.
Best regards,
The Cookes Team
Great service
25 July 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
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