Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
Company replied
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
Company replied
We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... See more
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Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Pleasant experience
Went into Cookes to purchase a new sofa .
Was pleasantly surprised when the staff acknowledged us but didn’t harass us as experienced in another well known furniture outlet .
The staff were available and helpful when needed .
Glad to say we did actually make a purchase and very pleased with the service received.
8 June 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Were able to accommodate a change of…
Were able to accommodate a change of mind on cushion fabric after initial order placed with the manufacturer.
3 June 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
I was confused with all the choices but…
I was confused with all the choices but the assistant Andy Wood was very helpful knew the product and I didn’t feel rushed .i could take all the time I wanted
Hopefully I’ve made the right choice .
Thankyou
2 June 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and we’ll make sure Andy knows how pleased you were.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Staff couldn’t be more helpful
Staff couldn’t be more helpful. Seamless process choosing sofa and chairs.
30 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Very helpful friendly staff
Very helpful friendly staff. No sales pressure.Listened to our requirements.
29 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
Very helpful staff. My mum wanted a mobility chair and the staff were very knowledgeable and patient . Thank you.
29 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Anita was very patient and…
Anita was very patient and knowledgeable. Took time to go through every option
29 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. We’ll make sure Anita knows how pleased you were.
Best regards,
The Cookes Team
I have dealt with Cookes
I have dealt with Cookes - specifically Michal on several occasions and without fail he is so helpful and nothing is too much trouble - from making your decision right through to delivery - I highly recommend Cooke’s for great quality furniture and amazing customer service .
28 May 2026
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience and thank you for choosing Cookes. Your kind words will be shared with Michal.
Delivery Service
Alick & James did a brilliant job of delivery. Property down a narrow country lane with difficult access. Thank you, Guys.
1 June 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and we’ll make sure Alick and James know how pleased you were.
Best regards,
The Cookes Team
Take your time choosing a bed (there are hundreds!)
The people in the showroom are really super...they don't hassle you but are readily available when needed and have a real depth of experience. We were able to spend as much time as we liked testing the furniture, especially important when choosing a bed....as many visits as you want, the and coffee supplied if you want it and some good sound advice. Delivery ahead of schedule and very efficient. FIRST CLASS.
29 May 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Always good service at Cookes.
Always good service at Cookes. Staff very helpful and friendly and have good product knowledge nice deals to be had at sale time . Delivery boys also very helpful and friendly and on time .
29 May 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
We like buying our furniture from Cooked
We like buying our furniture from Cookes, they sell quality items and the whole experience from showroom to delivery is made easy, all staff are helpful and friendly.
1 March 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your lovely feedback! It’s wonderful to hear you had a great experience with us. Thank you for choosing Cookes!
Best regards,
The Cookes Team
Outstanding customer service
Outstanding customer service, would be my first choice going forwards.
28 May 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased your experience with us.
Best regards,
The Cookes Team
David was very knowledgeable regarding…
David was very knowledgeable regarding Vispring products that helped us make the right choices, thank you to him.
22 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. David will be delighted to hear your kind words.
Best regards,
The Cookes Team
We were looking for a rug …
We were looking for a rug for our living room. Cookes has a great selection and once we'd chosen our rug a kind gentleman called David helped us complete the transaction and answered all our questions. There is a three week wait for the rug but fingers crossed it will be delivered on time and in good condition. A pleasant experience at Cookes!
22 May 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Selection of items and superb staff…
Selection of items and superb staff knowledge
Wendy always remembers us and gives excellent welcome and service
24 May 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Wendy.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
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