Convey Law Reviews 

8,315
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,315)

1,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Convey Law have been great and we've…

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only improvement I could see is the portal they use for information like bank accounts/finances and ID checks, it just felt a bit clunky and could do with smoothing out, in my opinion! We had a little trouble as one of the accounts was Yorkshire Builders Society but again Jasmine was great and sorted out the problem for us. Thank you very much Convey Law!

8 September 2026
Unprompted review
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Reply from Convey Law

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Rated 5 out of 5 stars

Responsive and reassuring.

Buying a house is always going to be a stressful experience, but Jasmine Jones was assigned to us to help see our purchase went through. We was great at keeping us updated with weekly updates. When the final weeks arrived for completion of contracts she was super responsive and didn't shy away from picking up the phone and settling our concerns..

21 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

Rated 5 out of 5 stars

Zara is the best

I honestly cannot recommend Zara highly enough. She has been absolutely incredible throughout the purchase of our family home and went above and beyond to get us to completion.

Our purchase had a few stressful and complicated moments, particularly towards the end, but Zara was always there to explain what was happening, reassure me and, most importantly, actually get things sorted. She was proactive, approachable and incredibly responsive, and I always felt that she genuinely cared about getting our purchase over the line rather than treating us as just another file.

Even when last-minute issues arose, Zara chased everything, dealt directly with the lender, worked through the compliance requirements and did everything she could to keep our completion on track. She kept me updated throughout and was always honest with me about where things stood.

Buying this house means an enormous amount to me and my family, and after months of stress, Zara got us there. I genuinely don’t think I could have had a better solicitor looking after us.

Zara, thank you for putting up with my endless messages, keeping me sane and helping us finally get the keys to our forever home. I will always be grateful.

If you’re buying or selling a property and want someone who actually cares, communicates and fights to get things moving, I couldn’t recommend Zara more highly. An absolute credit to her firm.

8 September 2026
Unprompted review
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Reply from Convey Law

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Rated 5 out of 5 stars

The service provided by Abbie Price

The service provided by Abbie Price, my Conveyancer...was great - plenty of updates on the status and next steps of the purchase, responsive to emails from all chain partners; the whole team have been very helpful!

4 September 2026
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Reply from Convey Law

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Rated 5 out of 5 stars

I was recommended to use convey law and…

I was recommended to use convey law and haven’t been disappointed.
My solicitor Rhian Reynolds has been so helpful, patient and informative with all of my ( many ) enquiries.
Thank you Rhian for making this transaction possible I am very grateful!
Cindy . M

7 September 2026
Unprompted review
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Reply from Convey Law

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Rated 4 out of 5 stars

Final exchange of contracts and…

Final exchange of contracts and completion was excellent, however returning phone calls or answering emails was poor.

26 August 2026
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 5 out of 5 stars

Very good service

Very good service! All questioned answered promptly and regular updates provided. Can’t fault.

1 September 2026
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Reply from Convey Law

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Rated 5 out of 5 stars

Happily in my new flat

I had an excellent experience with Convey Law during my recent flat purchase. A special thank you to Phillip Edwards, whose dedication, hard work and constant responsiveness made such a difference throughout the process. He went above and beyond to keep everything moving and helped us achieve completion incredibly quickly. I’m truly grateful for his support and would highly recommend Phillip and Convey Law to anyone.

28 August 2026
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Reply from Convey Law

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Rated 5 out of 5 stars

Very happy customer

Very happy with how everything went, Lewis and his team kept in constant communication throughout the process of my remortgage, answering any and all questions quickly and clearly. The original mortgage and the additional borrowing arrived promptly and with no problems. Very happy to recommend.

3 September 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

The service by Convey Law was excellent.

The service provided by Convey Law was accurate, speedy when needed and extremely helpful sorting out how to deal with matters concerning covenants. The system of recording progress and contacting me with updates is very efficient and automated. Everything was very friendly, easy to use and follow progress.

3 September 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Reliability is key.

Reliable and prompt updates of what and when you need to know.

4 September 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 1 out of 5 stars

Not recommended

I was originally quoted just over £1300,
When the final bill came through it was just under £2000, I was charged quite a bit more for extra enquiries from the other side. I thought the service was terrible. In 18weeks I spoke to my solicitor once and I had to make an appointment to talk to her. There was a lot of copy and paste from my solicitor and when I asked for a bit of guidance on specific information she just copied and pasted what the other solicitor had previously requested.
Very unhappy but I was stuck between a rock and hard place as I wanted it all be done and completed and they had my money once the sale of the house had gone through and they took out their money before transferring what's left over. I would definitely not recommend.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

We instructed convey law

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work.
We were assigned Hollie, and Yanny.
Every single Wednesday we were updated, emails answered promptly. Answered every query we had.
We exchanged and completed 2 months after so a very quick turnaround on hollies side!
Day of completion didn’t go to plan from the sellers side, hollies stayed late to make sure we got our keys and got in the house asap.
Both were absolutely amazing, and I honestly couldn’t recommend them enough!!
Thank You so much!

2 September 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Great Experience

I had a great experience with Convey Law handling my remortgage. Everything was dealt with promptly and efficiently, with clear communication throughout. The process was smooth and completely hassle-free. I would definitely recommend their services.

1 September 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Professional, responsive and thorough

I had a very positive experience with Anthony Murphy during my remortgage. He took over my case after I raised some concerns and dealt with my queries clearly, promptly and professionally. He carefully clarified the fees and requirements, corrected errors where necessary, and kept me informed throughout the process. The remortgage, including the full repayment of my Help to Buy equity loan, was completed smoothly and successfully. I would be very happy to recommend Anthony for his professionalism and helpful approach.

1 September 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

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