Convertedkicks Reviews 

186
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Wow!!! totally blown away how cool the LV n Burburry clipper holders are an my Burburry doob tube is, the quality is second to none, really pleased with my order, ive been eyeing up his cool ashtrays,... See more

Rated 5 out of 5 stars

*Perfection at its best* My husband first come across this company at trainer fest and we was so impressed we have brought numerous items from here, even the nephews are showing their phone covers of... See more

Rated 5 out of 5 stars

Great Gucci key ring for my Apple Tag! Highly recommended and smells like real leather! Great quality on the stitching will consider for gifts. Great price too! Very pleased. Plus the idea of recyclin... See more

Rated 5 out of 5 stars

I ordered two item from this awesome growing business, Kane the lad who runs it was very helpful and the communication was outstanding. The presentation upon delivery was somewhat amazing , and ev... See more

Company details

  1. Fashion Designer

Written by the company

I specialise in customising and making shoes, accessories and clothing. I mainly Up-cycle authentic designer bags, but also use painting and other fabrics to make the item into YOUR desired vision. I also have an extensive history of A-List clients that trust me again and again due to the high quality I provide. Unlike anyone else! Just read the reviews, quality always comes first!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

186 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(186)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

5 weeks - Still no sign of order

16th December - still waiting on a product that was ordered on 12th November.
Online the product stated that the watch strap was ready to ship and would arrive within a few days.
Given that I didn’t need the product until the 10th December/bearing in mind the Royal Mail strikes, I thought that this would be more than enough time to receive the order.
I emailed on the 5th December for an update in regards to the delay and received an email stating the watch strap had been waiting on a delivery for the black hardware (I wasn’t informed of this) and that’s why the shipping had been delayed. I was promised that the product would be shipped the following day using special delivery to ensure it got to me in time. This was shipped two days later just before 5pm using tracked, not special as stated.

Tracking states the item has now been in the same location for 10 days.
RM strikes haven’t helped with this, however when emailing on 14th December to see if I was able to send this product back due to being a birthday present, it comes to no shock that I haven’t heard anything back.

16 December 2022
Unprompted review
Convertedkicks logo

Reply from Convertedkicks

Hello Jazmin, the only products that are ready to ship are the ones listed in the ‘LIMITED’ section of the website. The product your ordered has a normal production time of 10 working days, but due to the high order volume for Black Friday and Christmas, it was explained on the site it would be longer for all orders. An email was sent out on 28/11 explaining that the black clasps were delayed (due to Royal Mail strikes). I would check spam folder if you can’t immediately see that email.

Our cut off for Christmas orders was Nov 15th and you ordered Nov 12th right along the cut off. So it would be expected the item would arrive just before Christmas. I am very sad to hear it you still haven’t received the product as it was sent 08/12 (with complimentary upgraded postage) so it should have arrived. I do apologise that it wasn’t fully upgraded to special, but it was upgraded to first class signed for which usually delivers next day. This was my mistake. Hundreds of products were handmade by myself and sent out during December and I did in this instance forget. So again I am sorry for that. You do mention the strikes so I can see you are aware of the major backlogging of parcels Royal Mail are sorting through. Unfortunately yours and some other customers have received major delays and sometimes even lost parcels which I apologise for on behalf of RM. I understand that it can be frustrating (believe me) as I have to investigate and put claim forms in to Royal Mail every time this has happens which has unfortunately increased during Christmas due to the strikes

As I explained to you, I have put a claim in with Royal Mail to either find and delivery the parcel or if they deem it as lost, I would happily refund you.

Rated 2 out of 5 stars

Haven’t gotten items after 1 month

Ordered 1 month ago still haven’t heard when shipped and still have not shipped items and haven’t heard anything yet when delivery

4 December 2022
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Reply from Convertedkicks

Hi Eric, your order has already been shipped and you should of received tracking via email a long time ago. As everything is made to order and the production time increased due to a much higher order volume For Christmas orders it may take a little longer for items to go out. This is clearly explained on the website. You are also ordering from the US which is currently taking longer to move as the UKs main postal service has been striking heavily. I’m sorry you don’t feel as if things are moving quick enough, but the production times are explained on the website and the delivery speed is out of our control. I have just had the tracking email resent to you, if there is any issue in receiving it, please email info@convertedkicks.com.

Thanks,

Kane

Rated 5 out of 5 stars

Really pleased just placed another…

My wife ordered an Apple Watch band she was Really pleased just placed another order 👍 she said excellent communication thank you!! (Sobia)

31 October 2022
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Reply from Convertedkicks

Thank you so much! I really appreciate it.

Kane

Rated 5 out of 5 stars

Amazing product and fast shipping

Amazing product and fast shipping. It comes from the UK and I’m in the US. It didn’t take very long to get here.

9 November 2022
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Reply from Convertedkicks

Thank you so much for your review!

Kane

Rated 5 out of 5 stars

Customer service is some of the best…

Customer service is some of the best around , item is excellent quality and workmanship worth every single penny I’ll be ordering same again and plenty more

1 November 2022
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Reply from Convertedkicks

Thank you Ethan, I really appreciate it🙏🏼

Kane

Rated 5 out of 5 stars

Top quality in all aspects

Communication was always there for an order that took longer than I thought. Customer service was absolutely fantastic. These shoes are the best damn thing 👌

21 October 2022
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Reply from Convertedkicks

Thank you for your feedback Charlotte🙏🏼

Kane

Rated 5 out of 5 stars

Purchased shoes and a apple watch band

Purchased shoes and a apple watch band. It's one thing to see them on your screen, TOTALLY different when you have them in your hands. You can look as close as you want, and the craftsmanship is just UNBELIEVABLE !!!! I will be purchasing more. So if you're on the fence, pick you some up you wont be disappointed. Thanks Kane and crew at CK

20 October 2022
Unprompted review
Convertedkicks logo

Reply from Convertedkicks

Thank you so much for your kind words Jason, I really appreciate it. I hope you see over time the quality stands! I hope to make something for you again in the future❤️

Rated 5 out of 5 stars

Quality custom made items

Quality custom made items, had a LV airpod case and a Gucci Apple Watch strap made, quality items
100% recommended and will use again

2 September 2022
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Reply from Convertedkicks

Thanks Trevor, I really appreciate it! I hope you get some good use out of those🙏🏼 I look forward to making something for you again in the future!

Rated 5 out of 5 stars

Love it

Love your work

6 September 2022
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Reply from Convertedkicks

Thanks Brandon! I hope to make something for you again in the future.

Rated 5 out of 5 stars

Great product

Great product! Highly recommend. Quality is amazing

18 August 2022
Convertedkicks logo

Reply from Convertedkicks

Thanks so much Leah, I really appreciate it!

Rated 5 out of 5 stars

Awesome

Awesome! Great customer service, prompt, beautiful quality

3 September 2022
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Reply from Convertedkicks

Thanks so much for your kind words Jessica!

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