Dillan is fantastic! Quick response time, follows up, one of few vendors I can rely on completely. Saves time & money...Great at his job. Truly one of my top sales reps for dependability. Excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have worked with Dan Grover for years. And he never disappoints! He always responds quickly and looks for the closest delivery point. Quality of product has always been consistent. Overall, it's... See more
Company replied
Container and Packaging has always treated my company well. They look for ways to improve your needs and offer better pricing as the quantity rises. I highly recommend this Company. Bird is very kin... See more
Company replied
GJ was a pleasure to talk with and even showed interest in my projects. Every order I've placed with Container and Packaging the process is smooth and easy and everyone who picks up the phone has alw... See more
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Company details
- Packaging Company
- Container Supplier
- Glassware Wholesaler
- Packaging Store
- Packaging Supply Store
- Plastic Wholesaler
Written by the company
Container and Packaging started as a family-owned business and has provided packaging solutions and logistical expertise to entrepreneurs and established companies for over 50 years. In 2018, Container and Packaging became an employee-owned company, with a continued goal of bringing value to businesses through each step of their packaging evolution with expertise, partnerships, buying power, and resources. Headquartered in Eagle, Idaho, Container and Packaging operates multiple strategically located fulfillment centers throughout the country; with deliveries quickly reaching all 50 states and more than 70 countries. From the very beginning, Container and Packaging has built success through one-on-one conversations with customers to discover what they truly need to make products they can be proud of. From start-up to multi-national company, Container and Packaging has the capability to help your company throughout the life of your business. With thousands of unique stock products and access to hundreds of thousands through a nationwide network of vendors and manufacturers, Container and Packaging can get what your product needs. Container and Packaging's reputation has been built on creative solutions and excellent service, listening more than talking, choosing creativity over complacency, and smashing expectations.
Contact info
12601 W Explorer Drive, 83713, Boise, United States
- 800-473-4144
- customerservice@containers.com
- www.containerandpackaging.com
4.8
Excellent
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate how helpful they are when…
I appreciate how helpful they are when I call my orders in because I can't navigate the website very well from my computer. Always helpful, patient, courteous.
24 April 2026
Reply from Container and Packaging
We love when our customers call because then we get to talk to them. Thanks for sharing your experience with us, Kathleen! We look forward to assisting you on your next order.
I have never had any bad interactions…
I have never had any bad interactions with any of the staff, they have all been super nice and professional.
I have purchased Jars for quite a few years now my last shipment actually was damaged and I was completely happy with how the problem was resolved. Paige is normally the team member that helps me. I love that. She treats me like a human doesn’t talk to me like a robot and I feel like I actually have a friendship with her. In fact, I call back if I’m not able to speak with her because she is so awesome!!
17 April 2026
Reply from Container and Packaging
Lisa, thank you so much for your kind words. We appreciate you being a loyal customer these past 10 years; it means a lot to us. We're glad to hear that your recent issue was resolved to your satisfaction, and that you've consistently had positive experiences with our team.
Paige will be very happy to hear your shoutout! She dearly cares about building real connections with our customers, and it's wonderful to know that comes through in your interactions with her. We are also excited for you to get to know the other two members of your Account Management team. We know that you will find Mia and Kalene are both engaging and wonderful to work with too.
We look forward to continuing to build upon this partnership for many more years to come!
Really fast Shipping
Really fast Shipping! Also I had a question about my order and they were very helpful!
17 April 2026
Reply from Container and Packaging
It was our pleasure to interact with you, Jackie. Thank you so much for taking a moment to share your experience.
Travis has been great to work with—he…
Travis has been great to work with—he consistently puts our orders in promptly and follows up with quick responses. Overall, it’s been a very positive experience working with him.
24 April 2026
Reply from Container and Packaging
We are just tickled to hear how well Travis is taking care of your company. Timely orders and responses are great reassurances that you are in good hands. We look forward to more such interactions with you in the future! Thank you!
Reply from Container and Packaging
Thank you Paul! I know that both of them will be thrilled to read your review. Who wouldn't want to read positive things said about you. We appreciate you taking a moment to give your feedback.
The customer service is top notch
The customer service is top notch! Orders are always on time and packaged well.
23 April 2026
Reply from Container and Packaging
Thank you, Susan! Your kind words really mean so much to us. From our Customer Care team reaching all the way to our warehouse prepping your order to ship, we know each step is important to ensure your order arrives in one piece and just as you ordered it. We look forward to our next opportunity to serve you!
ALWAYS PROMPT & COURTEOUS
ALWAYS PROMPT, COURTEOUS SERVICE!
PLEASURE CHATTING WITH THE “HAPPY PACKAGING EXPERTS”!😎😋
23 April 2026
Reply from Container and Packaging
Thanks, Dr. Jim! It's good to know that our standard of service shines through even when communicating through chat. We appreciate your feedback!
Reply from Container and Packaging
We appreciate hearing that feedback. It means a lot. Thank you, Gary!
The agent was patient while helping me…
The agent was patient while helping me to find the exact items I wanted to reorder and she walked through my indecision with the quantity.
23 April 2026
Reply from Container and Packaging
Deborah, we are elated to hear that Lindsey was helpful in placing your reorder today. She values the time she puts in with each customer so she will love to read your kind words. We look forward to helping you on your next order. Thank you!
Reply from Container and Packaging
Wonderful! Thanks for sharing, Deon!
Reply from Container and Packaging
We appreciate your kind words, Danny. Thank you for taking a minute to give your feedback.
So nice you still have real people…
So nice you still have real people answering your phones, and very helpful and polite! Customer service rocks.
21 April 2026
Reply from Container and Packaging
That is one of the best compliments...to be human! Debi, we are so grateful you appreciate the human touch. We pride ourselves on being there for our customers and giving them the best experience possible. Thank you for taking a moment to share your experience. We look forward to talking to you again soon!
I recommend container and packaging
Definitely recommended Container and Packaging. I have been ordering from them for the past three years.Their Customer Care team has been able to consistently help me find exactly what I need, apply any available discounts, and make the ordering process quick and easy. Providing clear communication, including order details and tracking.
19 April 2026
Reply from Container and Packaging
Thanks for your continued support and for sharing your experience, Stacey! It means so much that you've trusted us with your orders these past three years. We're glad to hear our Customer Care team has been able to consistently help you find exactly what you need, apply any available discounts, and make the ordering process quick and easy. Providing clear communication, including order details and tracking, is something we strive for, so it's great to know that's been helpful for you. Thanks again for your recommendation. We look forward to serving you for many more years to come!
Reply from Container and Packaging
Fantastic, Tanner! We are excited to work with you. Thank you!
Professional & friendly, just like back-in-the-day
On the phone or by chat (real people, either way)I am always appreciative of how helpful the representatives are. I love the folks at Container & Packaging and their products are well made and packed to arrive undamaged. Professional and friendly, the way you wish all businesses could be, like it was back-in-the-day!!
9 April 2026
Reply from Container and Packaging
Thank you so much, Julie! Our Customer Care team prides itself on providing a personal, human, touch for every interaction whether it be chat, email, or phone calls. And what a compliment to be compared to a company that does things right like "back-in-the-day." That speaks volumes. Our employee-owned company means we have special personal interest in how we handle each customer. We are delighted the way we do business is appreciated.
We have enjoyed being partnered with you for 17 years now and look forward to all the years and growth to come. Cheers!
I am absolutely thrilled
I am absolutely thrilled with the service! I received free samples within just a few days, followed immediately by a detailed quote for various options. The speed, professionalism, and kindness of this team are incredible. Amber was fantastic to start with, and Paige Grey has been equally amazing in helping me move forward. It is so refreshing to work with such a responsive and helpful company. Highly recommended
Every product I ordered was a perfect fit for the cosmetics work I was doing.
The different colors all matched perfectly.
Above all, I now know exactly where I’ll place all my future orders without any hesitation.
Don’t hesitate to ask them for advice. They are wonderful, have great knowledge, lovely manners, and a beautiful way of negotiating and communicating.
Thank you so much.
Danijela Barbery ✨️
21 April 2026
Unprompted review
Reply from Container and Packaging
Thank you, Danijela! We appreciate your incredibly kind and thoughtful review. We're absolutely delighted to hear how happy you are with your experience from receiving your samples quickly to finding the perfect products for your cosmetics work.
Amber and Paige will be especially please to know their support made such a positive impact. We take pride in being responsive, knowledgeable, and easy to work with, so your feedback means a great deal to our entire team.
We are honored to have earned your trust for future orders. Thank you again for the recommendation. It really does mean the world to us. We look forward to working with you again soon!
All the samples I have received are…
All the samples I have received are great and top quality, definitely ordering again.
13 April 2026
Reply from Container and Packaging
Wonderful! Thank you, Tracy. We appreciate your business and look forward to placing an order for you soon!
Samantha is awesome and deserves…
Samantha is awesome and deserves recognition for her exceptional service and willingness to help and provide information.
20 April 2026
Reply from Container and Packaging
Thank you for your kind words, Criss. I look forward to sharing this review with Samantha. She has been a wonderful addition to our Customer Care team and loves assisting our customers. It will mean a lot to her that she was mentioned in your review. We appreciate your business and can't wait to talk to you again soon!
Reply from Container and Packaging
Thank you, Mike! We love hearing from our long time customers, like yourself. Thank you for sticking with us all these years. Here is to many more years to come!
Helpful
They make it really easy to reorder supplies! They were also helpful finding a few new containers as we explore new products!
17 April 2026
Reply from Container and Packaging
We are excited to hear you are working on a new product line! We look forward to our continued partnership with you as your company continues to grow. And of course, your Account Management team will be here to assist you through it all. Thanks, Jen!
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