Constructionline Reviews 

Agenda was well thought out and executed in a timely manner without feeling rushed.
Plenty of time for questions and re-caps.

Zsofia was really helpful and walked me through the portal

Service extremely poor , multi reviews each time different rejections, constantly being told buy concierge more focus put on sale of extra products
Profit before service ,
Only use because have forced too

Yearly business reviews are very helpful. Understanding all the tools we can benefit from, will definitely be changing the way we use the platform

Great update and making clients aware of the options available on the portal, very insightful.

We have used Constructionline for several years and have consistently found the service to be of a high standard. Sharlene’s monthly client results report are particularly valuable, and the customer service team provides clear and timely support. We highly recommend their services.

Portia & Charlotte were excellent with helping to resolve our issue with our Gold status

Have had an issue with a part of our accreditation that has taken some time to resolve. Spoke with Adedamola Ogunnubi who went above and beyond to resolve the issue with me today and ensured I didn't have to wait for validation. Amazing service

We have used Constructionline for a number of years, however having had a one to one session today have a much more in depth understanding of how to utilise the various elements of the portal to maximise opportunities which may have passed us by.
Zsofia was engaging, clear & concise throughout the meeting & has since delivered the promised reports promptly following the call. I cannot recommend their service highly enough.

We have had accreditations now for several years and always found Constructionline/Facilitiesline very easy to manage
Jackson who deals with our account is very professional, approachable and courteous and is always happy to help with any concerns we have with regards keeping our accreditation up to date, highly recommended 100%

Good communication, replied to any questions straight away. Helpful and friendly.

CRITICAL CLEANS LTD.MILTON KEYNES MK7 CONSTRUCTIONLINE ACCOUNT EXPIRY 19/08/2026
I always believe a review should be fair and give the positives and the negatives and be fair and as well balanced as possible.
At the beginning, couldn't be happier doing our Constructionline Silver SSIP, online strongest of the 4 heavyweights in SSIP on connections in construction industry NOT in review scores. I always thought that odd but come to that. Multiple enquiries 4 in total english callcentre, english speaking advisors, intelligent, clean looking surroundings on video call really professional. The whole point of SSIP is to get you inline with standards, H/S, and its been both informative, beneficial and will be thoroughly proud when passed. HOWEVER, THE STANDARDS NOSE DIVED, there was 11 rejections and we addressed them and re-submitted it can be frustrating because the timescale given is 8-10 working days but was longer. Then you get the information from Assessors notes why that question was rejected. The assessments (I was told on call anyway) prior were clearly done by 2 different assessors. 1 Assessor had accepted a safety data sheet as a COSHH Assessment now the 2ND Assessor failed both submissions. Can a SSIP assessor not tell the difference. THE 2ND SITUATION WAS MORE WORRYING. Assessments are for standards in the Construction industry How can you give a rejection/fail if you have not even looked at a training Matrix, or lost the document??
We submitted our training Matrix with CSCS and expiry dates clearly marked next to the names. We were rejected on 4 questions and by 8am we were informed by Assessor no dates/DETAILS on CSCS CARDS YES THEY ARE, I DULY CALLED IN 10.30/11AM SAME MORNING. I got an email from Constructionline at 14.21 they could not find the document and now suddenly they have. But they want me to re-submit it (Which I did) but theses are Assessors, The questions are quite simple.
If you couldn't find the document then how did you reject it in the 1st place. Do you guess a rejection or should you have reached out before failing!!
Secondly on the portal I can delete a document but the document always stays in the library.
So the Assessor must of lost the matrix why is he/she wanting me to re-submit!!
It can either be one or the other and either does not make them look good!! The email they sent now states it should all be sorted now in general Matrix/COSHH but we have been put bottom of the pile thats another 10days wait or longer because of there Assessors mess up. How much is our time worth.

Spoke to Ade, I called up 10th Nov and he had 2 records up on his screen and said I was calling on over a financial dispute. We have assessment issues with Constructionline, we paid the yearly amount upfront there is no financial issue!! Also a telephone role he said D was for data in the Phonetic alphabet, for me the Phonetic Alphabet stops names, numbers from being wrong, correct telephone protocol and its like a painter not knowing what turpentine is used for..... ASTOUNDING.
We never had an apology, never reached out to me yesterday I had to chase them and we looked at SMAS, CHAS and safe contractor before choosing Constructionline. We never wanted to post this review but companies only get better and act better when highlighted.

FOR THE SAKE OF PROOF OF THE ACCOUNT WITH CONSTRUCTIONLINE HAVE PROOF OF OVER £1200 PAID IN FULL TO THEM AND PROOF OF REJECTION ON ASSESSMENTS AND THEIR EMAIL BACKTRACKING AND ASKING ME TO RE-SUBMIT A DOCUMENT THEY SAY THEY HAVE ASSESSED

BILL WILSON

Great communication, easy to renew and they're always to happy with any questions.

Great positive call with Constructionline to review our membership.

Our Customer Success Manager Amanda is very knowledgeable about the different product options and what is realistically achievable. Took the time to have a couple of catch ups to firm up the direction we took.

Andrew,

We have been a member of constructionline for many years and have always reieved a posotive experience.

We look forward to dealing with you in the future.
Regards Andrew

Detailed and thorough walk through of the Constructionline Platform

Amanda Law rung me today to try and help.
I have been struggling with the online system and getting best value.

The cost of renewal had risen way past affordability and I was considering leaving.

But after an in depth review and discussion, Amanda hopefully resolved that position and renewed my faith in it.

Thank goodness for people like Amanda, rather than hiding behind emails and web chats. A face to face call via teams was arranged and I believe a good result will follow.

Thank you Amanda.

Robert, our guide, was very easy to understand and was very intuitive, explaining everything in great detail without making anything too complicated.
He did not rush us and wanted to make sure we fully understood everything he explained to us, he also made sure that we knew if at anytime we needed further support he would be available to help.

"a straight forward and cost effective way" Constructionline is neither straight forward or cost effective!! We are forced to have Constructionline Gold as it is a requirement set out by the clients we work for. I have been trying to get this updated for 5 months now and getting things approved is the most frustrating thing I do at work (and I work in safety). You will receive feedback for your submission but no way of being able to respond to these comments. One recently being "policy uploaded is out of date" strange that as it was signed 2 days ago and uploaded as per our annual policy sign offs. I re uploaded with the same comment back to the point i had to use the chat help to ask what was the problem!! I cant even get started on the building safety act sections what a joke! We were just externally audited by Achilles and passed the building safety act section no problem at all. 5 months in and I'm still arguing over a statement i wrote that says we have competent people employed that monitor and update as per HSE, IOSH and governing bodies with their comment being "Your answer should cover how you ensure that the company keeps up to date with changes to industry standards and relevant requirements" to say Constructionline is frustrating is an understatement!!! Cost effective you say? not cost effective when my company is paying someone to sit on Constructionline uploading document after document and it being rejected for no reason. Oh and a Toolbox talk apparently isn't a valid form of communicating safety information!! yeah okay!! All of these accreditations monitor the same things, i have never used such an awkward portal and had such a huge amount of pointless repetitive questions (suppose they have to look like they are earning that cost effective price) My advise, if you don't need it don't do it !!!!!