Conroy Removals Reviews 

242
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, efficient, and professional, handling belongings with great care. The service is frequently highlighted as excellent, with many people appreciating the smooth process, good communication, and timely pickups and deliveries. However, some customers also noted issues with damaged items, including furniture and boxes, often attributed to improper packing or handling. A few other people also felt that delivery services sometimes experienced delays, with estimated timelines being inaccurate or pickups being late. Additionally, some reviewers were not happy with occasional unprofessional conduct from staff, such as complaints between teams or carelessness during loading.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

People report positive experiences with service, with many customers highly recommending the company for its... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Product

Consumers find product experiences to be ambiguous, with many reporting significant damage to goods,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the top-quality service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickl... See more

Company replied

Rated 4 out of 5 stars

We packed up a Wellington house of 40 years and it was destined for 2 locations - Auckland and Coromandel. The Wellington house was 3 storied plus garage and underhouse workshop. A difficult drivewa... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout from Brooke and Sarah, and prompt responses to my many questions and date changes we experienced during our move. We packed and wrapped our items ourselves as we were m... See more

Company replied

Rated 5 out of 5 stars

The expertise and experience of Geoff and Elise who came to pack eased our anxiety as this our first time moving after 25 years. Next day Drew managed the moving out with skill. They moved all hou... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Shipping Company

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

242 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(242)

214 reviews in the last 12 months

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Rated 3 out of 5 stars

Move from Halcombe to Dunedin

I used Conroy Removals for my move from Halcombe to Dunedin because of a positive previous experience. I can honestly say I have mixed feelings after this move. Luke, who did the quote was punctual and professional. The van arrived on time and the loading went well. The movers took time to protect fragile items and furniture. I was informed that a container of herbicide could not be transported because it would hazardous,. It would have been helpful to know that in advance because and alternative plan could have been made. Some items were left behind because I was told there was no more space in the container. I did not want to make it the new owner's problem so I called the office the next day. They said the items would be picked up but I have had no further communication. It took a week for the furniture to arrive, but I had been warned about that. Offloading was efficient. I noticed some of the boxes were damaged but so far the contents are intact. Only 2 items of furniture we unwrapped and the wrapping material was left on site. When the truck moved off, I noticed a few items had been left on the road.

18 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your honest feedback and for choosing Conroy Removals again. We’re pleased to hear that the quoting, loading and delivery teams were punctual, professional and careful with your belongings. At the same time, we’re very sorry to learn about the communication gaps and the issues you experienced around the items left behind and the unloading process. This is not the standard we aim for, and we appreciate you bringing it to our attention.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service in all departments

Excellent service in all areas from pick up in Auckland to storage in Napier. This included retrieving a few boxes and then final delivery 5 months later. Office staff and delivery crew all excellent.
Excellent pricing also.

12 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the wonderful feedback! We’re so pleased to hear that everything from pickup through to storage and final delivery went smoothly, and that our office team and crews looked after you so well.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent communication and easy to get…

Excellent communication and easy to get hold of a real person to talk to
Turned up when they said they would at both ends
Staff at both loading/ unloading truck and at back office respectful and friendly
All our items were well packed with no breakages in the move to Nelson

19 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your wonderful feedback! We’re glad our team was easy to reach and respectful throughout your move. It’s great to hear everything arrived safely and on time. We appreciate you choosing Conroy Removals.
Kind regards
Conroy's

Rated 5 out of 5 stars

Great service provided

Great service provided, with prompt responses and quotes, we moved from Auckland to Christchurch as it was smooth. Thanks

20 December 2025
Unprompted review
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Reply from Conroy Removals

Hi Jeff! Thanks for the great feedback. We're rapt you had a smooth move from Auckland to Christchurch. All the best down south.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

the team were excellent

the team were excellent - I felt that the inital site review was great - in the middle a bit lacking in communication, but we got there in the end - I 'm a planner and needed to know more information sooner on times of collection etc - The pick up and delivery was fantastic, and the team both times took great care of my belongings and my new place not to cause damage - They got all our things to the right place in the house and did it while smiling!

17 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your honest feedback. We’re glad the site review and the pick-up and delivery went smoothly, and that our team took great care of your belongings. We appreciate your comments about communication and will work to improve this. Thanks again for choosing Conroy Removals!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Thanks Conroy Removal

Thanks Conroy removals you guys are so super efficient and the service was great. Would absolutely recommend. All our furniture was packed well onto the truck and all as it was when it come back out .
Thank you again ..

18 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your kind words! We’re thrilled to hear you had an efficient and smooth experience. Your recommendation is much appreciated.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

We were moved on the 18th of December…

We were moved on the 18th of December and the guys at Conroy's were awesome. We helped with a lot of the moving stuff to make it easier and they did as much as they could. They were super quick, friendly and helpful as well. Have used in the past also and have found the same both times. Thanks!

18 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your continued trust and kind words. We’re glad our team could make your move easier and that you had a great experience both times. It’s always a pleasure to help our loyal customers!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The team were awesome

The team were awesome - from quite through to delivery of our things. They arrived when they said they would, packed everything really well, and were careful when unloading our things. They were also best priced of the three quotes we obtained. Highly recommended. Thank yiu!

22 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your fantastic feedback. We’re delighted to hear our team provided great service, careful handling, and competitive pricing. We really appreciate your recommendation. All the best in your new place!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

excellent

The service is excellent and Bill works meticulously. Great! Thanks !

21 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the feedback, Peter. We're thrilled to Bill was such a great help during your move. We'll let him know.
All the best and kind regards
Conroy Removals

Rated 5 out of 5 stars

Exceptional service and delivery

Exceptional service and delivery. Cant fault the Conroy team. Thank you!

15 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the great feedback, Paul. We're thrilled you're happy with your service from us. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great experience with Conroy Removals

Great experience with Conroy Removals. The team was easy to deal with, professional, and very accommodating. They even came earlier than planned when I needed access to my work computer, which I really appreciated. Everything went smoothly and was handled with care. Highly recommend.

9 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your kind words! We’re glad our team could accommodate your needs and make the move smooth and stress-free. We appreciate your recommendation.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The team turned up on time they were…

The team turned up on time they were friendly helpful adaptable and polite and made me feel as if nothing was too much trouble.Everything was transported safely with no damage.

17 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your wonderful feedback. We’re pleased our team made your move easy and stress-free while taking great care of your belongings. We appreciate you choosing us.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The packers Gracie was just amazing

The packers Gracie was just amazing. Sydney was amazing with packing the trucks and then the delivery was fantastic as it rained the whole time.

16 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your kind words! Gracie and Sydney are our girl power duo. We will pass on your feedback to them - they'll be pleased to hear it. We’re glad everything went smoothly!
All the best and kind regards
Conroy Removals

Rated 5 out of 5 stars

Very satisfied

Very satisfied, helpful staff and on time.

17 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Michael. We're pleased you were satisfied with our service.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Friendly & Cooperative Staff & Process Improvements

Firstly the staff where all friendly & cooperative and did what they could to do a good job.
Some suggestions for improving the process though
- don't use sticky tape on furniture etc as it leaves a sticky residue that is hard to remove.
- don't bother wrapping in paper those items that don't break or mark as it just creates more paper to deal with.
- when re-using old boxes, cross out the old description of contents.
- where possible return big items to the house first as when left to last it is hard to get them into correct place due to boxes etc being in the way.

16 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your thoughtful feedback and kind words about our team. We really appreciate your suggestions and will take them on board to improve our service. It’s great to hear you felt our staff were friendly and cooperative throughout the move. Thanks again for choosing Conroy Removals!
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Well priced and can definitely recommend

The quoting and evaluation process was fast and efficient.
The team on the day were very friendly and worked at a good pace.
Sadly my TV was damaged during the move but Conroy were very responsive and took immediate measures to compensate.
Overall I was very satisfied with them and have no issue recommending them.

5 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your feedback and recommendation. We’re glad you appreciated our fast quoting process and friendly team. We’re sorry about the damage to your TV but pleased we could respond quickly to resolve it. Thanks again for choosing Conroy Removals!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Wellington to Bay of Plenty move. We had an excellent experience with…

We had an excellent experience with Conroys moving our furniture from Wellington to Bay of Plenty. Their communication & care of our possessions was excellent.

10 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for great review. We’re delighted you had an excellent experience with our communication and care. We appreciate you choosing Conroy Removals for your move.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Friendly and efficient service

The removal truck was on time and the men were organised, efficient, very careful, good humoured and polite. Couldn't be happier thanks.

15 December 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the wonderful review. We’re so pleased to hear the team were on time, careful and a pleasure to deal with. We’ll be sure to share your feedback with the crew. Thanks again for choosing us!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Grant is a superb person to work with

Grant is a superb person to work with. Thoughtful, prompt and very professional. We highly recommend them!

11 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your great feedback, Ralph. We're rapt you had a good experience with our Nelson team, and Grant in particular. We will pass on your kind words to him. All the best in your new home.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great to work with

Quick to respond, easy to get in touch with, and got the job done easy process, etc. If I need support with shifting, storage in the future I will be reaching out to Conroys again.

15 December 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the fabulous feedback, Jenni. We're thrilled you were happy with the service you received from Conroy. We'd be happy to help you again any time.
Best wishes!
Conroy Removals

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