Conroy Removals Reviews 

245
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, efficient, and professional, often highlighting their careful handling of belongings and positive attitudes. Many people also commend the excellent service, noting smooth processes, clear communication, and punctual delivery and pickup, which contributed to a stress-free experience. However, some customers reported dissatisfaction with the quality of service, specifically regarding damaged items like furniture and fragile goods, attributing this to poor packing or handling during transport. A few other people also felt that there were issues with delays, internal communication problems between teams, and occasional unprofessional behavior from certain staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the efficiency,... See more

Delivery service

People report positive experiences with delivery service, highlighting good communication, promptness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting significant damage to... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the top-class packaging and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickl... See more

Company replied

Rated 4 out of 5 stars

Firstly the staff where all friendly & cooperative and did what they could to do a good job. Some suggestions for improving the process though - don't use sticky tape on furniture etc as it leav... See more

Company replied

Rated 5 out of 5 stars

Good communication and scheduling. Customer rep suggested we did an hourly booking instead of quoting by number of items etc which we appreciated as it was a lot cheaper. Truck showed up on time... See more

Company replied

Rated 5 out of 5 stars

Everything was great. Can not fault Conroy at all. Communication was consistent from booking to drop off. They showed up when they said they would for collection and delivery. I was kept informed thro... See more


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Shipping Company

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(245)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process went smoothly from start to finish…

The whole process went smoothly from Grant coming out to quote our job, Leanne kept us informed of the process and answered all questions we had - A few days before we had confirmation as to what time the movers would be on site - On moving day Matia,Sam and Jacob arrived on time they were very professional and went above and beyond in moving our belongings- I can’t recommend Conroys highly enough

28 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your wonderful feedback! We're thrilled to hear everything went smoothly and that Grant, Leanne, Matia, Sam, and Jacob all made your move such a positive experience. All the best in your new place.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Overall great

Overall great. A couple of things could be improved in our view.
More communication especially when a shipment is slow.
After arriving in Auckland and on forwarding to Christchurch 8Oct our shipment was delivered 29th October. There were no holdups our shipment cleared enroute. Delivery was very slow to Oamaru.

1 November 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback! We're glad to hear your overall experience was great. We appreciate your comments about communication and delivery time — we’ll review this with our team to see how we can improve in future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Prompt

Prompt, friendly, didn’t break anything 🙂

28 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Fergus.

Rated 5 out of 5 stars

The performance of all the Conroy emploees was perfect.made the moving experience easy…

Conroy made the moving experience easy and stress free. The packers were great with brilliant senseless of humor and the movers were equally lovely. They took extra special care of my treasures- both packing and in transport between the north and south islands. I can't fault their service.

16 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your lovely feedback! We're thrilled to hear your move went smoothly and that the team made it an easy, stress-free experience. Best wishes in your new place.
Kind regards
Conroy Removals

Rated 1 out of 5 stars

Wpuld not recommend

From get go very unclear communication. Quotes were not transparent and I got told different things several times. They added items which i have removed several times and upped the price.
Dealt with different people through the process whi h were not talking to each other.
Shipped my outrigger canoe which they ensured they done before and will handle with care. Minimum wrapping on it and got severe damaged by what i assume either someone walking it into a wall or placing things on it. They unwrapped the canoe to check the damage so would have noticed it. Conroys takes no responsibilities and is not covering any costs.
Would not use again.

20 October 2025
Unprompted review
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Reply from Conroy Removals

Hi Wanda
Thanks for sharing your feedback. We’re really sorry to hear about the issues you experienced and the damage to your canoe. We understand this is being dealt with by our Claims team currently. We do appreciate your comments though and will pass them on to the team to help us improve how we communicate in future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great service door to door

Great service door to door, picked ther goods up from Tauranga and delivered these to Nelson in good time with no damage.

21 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, John. We're please you had a smooth move from door to door. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The movers you want to use.

The Conroys experience was exceptional. Communication was great, staff were outstanding, careful, hard working and fun to be around. This was our first experience of using movers and we wouldn't hesitate to book them again.

23 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks so much for your wonderful feedback! We’re thrilled to hear your first moving experience with us was such a positive one. Our team will be happy to know their hard work made a difference. We’d love to help you again anytime!
Kind regards
Conroy Removals

Rated 4 out of 5 stars

The booking process was extremely easy…

The booking process was extremely easy and straightforward. My needs were understood and confirmed. The date I requested was quickly verified and the movers that turned up were polite, respectful, thorough, detailed and careful.

20 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Mel. We're pleased you had a nice smooth move and your needs were met. All the best!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Amazing service from getting a quote

Amazing service from getting a quote, too pick up on the day of the move. They stored our stuff overnight and due to a awkward driveway they couldn't get the trucks up so they van everything and was a very easy move.

23 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback! We’re really pleased to hear everything went smoothly, even with the tricky driveway. The team will be happy to know their extra effort made your move easy!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Good communication and scheduling

Good communication and scheduling. Customer rep suggested we did an hourly booking instead of quoting by number of items etc which we appreciated as it was a lot cheaper.

Truck showed up on time and the movers were great at handling all our things.

Can't comment on packing service as we packed everything ourselves.

22 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your review! We’re glad the hourly option worked well for you and that everything went smoothly on moving day. Great to hear the team took good care of your things.
Kind regards
Conroy Removals

Rated 3 out of 5 stars

Communication and scheduling was…

Communication and scheduling was excellent. Unfortunately we can not say the same for the packing and handling at the pick-up end. We packed our goods extremly well in bubble wrap, plastic containers and heavy duty card board. When it came to the container being delivered the guys at the other end were horrified at the way the container had been stacked and packed. The side of our microwave was dented in, a whole plastic container of glasses were all smashed, two ceramic vases were smashed, a marble column was broken, furniture scuffed and damaged. We were very dissappointed with the results when the communication and scheduling was so good. Steve & Kim

22 October 2025
Unprompted review
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Reply from Conroy Removals

Hi Steve and Kim
Thank you for taking the time to share your feedback. We’re really sorry to hear about the damage to your items, that’s never the experience we want for our customers. While communication and scheduling went well, it’s disappointing that the handling fell short. For future reference, plastic bins unfortunately aren’t designed for moving, as they can crack or collapse under pressure during transfer. We appreciate you bringing this to our attention and will review this with our team.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

If I could give 10 stars I would!

I can't speak more highly of the Tauranga branch.
From Christine's brilliant suggestion to uplift a day earlier than our settlement and deliver the afternoon of our settlement, to the excellent communication on settlement day when we had delays with the settlement.
All the guys at the drop off were super efficient at unpacking in an hour.
Thank you so much everyone !!

23 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks so much for your kind words Bernie! We’re thrilled to hear the Tauranga team, particularly Christine, made your move smooth and stress-free. We’ll be sure to pass your feedback on to the crew. All the best settling into your new home!

Rated 5 out of 5 stars

Gold Coast to Auckland

The teams in Queensland and in Auckland have been brilliant working around a tight schedule. They kept us up to date with progress from the first consultation, through 2 separate uplifts and uplift of car. They showed their experience in moving in general, creating special crate for some important items and taking such care with packing of all goods. They were clear as to what we could/couldn't take in container. From the final uplift, it took just over two weeks for container to be landed in Auckland, then two weeks to get cleared and delivered.

All the staff have been so friendly, supportive, cooperative, efficient and cheerful and involved us in all decisions. No question/query was too much and responses were always timely.

24 September 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thank you so much for your wonderful feedback! We’re thrilled to hear both our Queensland and Auckland teams made your move such a smooth and positive experience. We’ll be sure to share your kind words with everyone involved — they’ll really appreciate it. Wishing you all the best settling in!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

There’s a reason we always use Conroys

There’s a reason we always use Conroys, great staff and attention to detail. Young lads that made our last delivery were polite respectful and very helpful

22 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks for the great feedback Russell, and for your loyal custom. We appreciate your business. All the best settling into your new place.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

The moving team were great

The moving team were great. They were on time, polite and worked well with us. Moving day was wet but the team just got on with it. The location had difficult access and this didn't faze them. Like the previous reviewer I got a call the day before to confirm the move, but nothing in between the original booking and that call. I had to check in the week before to make sure it was still on.

21 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks for your feedback! We’re so glad to hear the team handled your move so well, even with the tricky access and wet weather. We appreciate you mentioning the communication. We will take this onboard for future moves.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Highly recommended

Friendly efficient service with all care taken. Highly recommended.

23 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks for the great feedback Rebecca, and thanks for the recommendation. We're thrilled you were happy with the service.
Best wishes
Conroy Removals

Rated 5 out of 5 stars

Local move

Great team, fast efficent and courteous

20 October 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the feedback Richard. Much appreciated!

Rated 5 out of 5 stars

Highly Recommend

Very easy to deal with and very accommodating. Kim in the Ipswich office went above and beyond. We only had a few days we could be at the house to get our furniture delivered due to other commitments. Kim suggested a Saturday delivery and said it would cost extra however it was cheaper then flying a family member to be here for the delivery.
The guys on pickup very great 1 in particular was in his 50’s and he was a power machine. The other 2 need to learn from him!
Drop off Jarod and Travis from the Melbourne section which was actually contracted from Dawsons, very amazing.
Highly recommended going through Conroys!! You won’t be sorry.

18 October 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks so much for the great review! We’re pleased to hear Kim and the teams in Ipswich and Melbourne looked after you so well. We’ll pass your feedback onto them. We appreciate you choosing us for your move.
Kind regards
Conroy Removals

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