Conrad.nl Reviews 7,239

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

I bought an item (explicitly) through their Mobile Vikings Viking deal partnership, because with the deal they had a better offer than other vendors for the same product. When I wanted to claim my Vi... See more

Company replied

Rated 4 out of 5 stars

DDR4 32 Kingstone Ordered laptop memory from them, work as expected, at the end of the day is a RAM card, nothing special. The only problem I faced was the naming/address on the parcel, as I went 3... See more

Company replied

Rated 5 out of 5 stars

I have been using Conrad since early this year for electronic components and accessories. They are reliable and prompt and if delayed you get a message before the order of approx lead time. Would reco... See more

Company replied

Rated 2 out of 5 stars

Overpriced compared to other suppliers for the exact same product (check pricewatch on tweakers.net). They don't keep their promise on delivery time, much longer delivery time which is very cliënt un... See more

Company replied

Company details

  1. Electronic Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Internet Shop

Written by the company

Voor welke technische uitdaging u ook staat, bij ons vindt u de juiste oplossing! Log éénmaal in en vind alles wat u nodig heeft. Profiteer van ons brede scala aan innovatieve producten en diensten, persoonlijk deskundig advies en snelle en betrouwbare levering. Met meer dan 1.000.000 producten zijn wij dé partner op het gebied van techniek en elektronica. All parts of success.

Conrad Electronic: All parts of success

Written by the company

Voordelen van Conrad
• +1.000.000 producten • +3.500 merken • +85.000 klanten • Minimaal 2 jaar garantie
Speciaal voor onze zakelijke klanten
• Gratis inkoopkoppelingen • Scherpe offertes op maat • Business Plus abonnement • Gekalibreerd assortiment • Inkoopkorting voor scholen

Contact info

3.2

Average

TrustScore 3 out of 5

7K reviews

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Rated 5 out of 5 stars

Great shop with a huge assortment…

Great shop with a huge assortment electronics. Not for the lowest prices and the fastest delivery. Browsing around you get inspired for new projects. And this has been as long as I can hold a soldering iron.

10 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodmorning mister Marsman,

Thank you very much for leaving this nice review

We are very happy that you are so positive. We will do our utmost to keep our service this way or to improve it where possible.

I wish you a very nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic

Rated 4 out of 5 stars

Good service

Good service, problems are solved in a satisfactory way.

10 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodmorning Mister Temmink,

Thank you very much for leaving this nice review.

We are very happy that you are so positive. We will do our utmost to keep our service this way or to improve it where possible.

I wish you a very nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 5 out of 5 stars

I am very satisfied with conrad I have…

I am very satisfied with conrad I have ordered my products here for years and will continue to do so, gr John

10 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodmorning mister Damoiseaux,

Thank you very much for leaving this beautiful review.

We are very happy that you are so positive. We will do our utmost to keep our service this way or to improve it where possible.

I hope we can see you as a customer for many years to come.

I wish you a very nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 4 out of 5 stars

Just internet spoils your last star.

Ordering and paying with paypal and transport to my location, has been perfect for the last 10 years. Just changes in how to find products, and the way browsers post advertisings in between, is a burden, and I know that is beyond your control.

8 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning mister Hermens,

Thank you for your nice review.
I will pass on your feedback to the relevant department so that they can take it into consideration to see what we can improve.

I wish you a very nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 3 out of 5 stars

Good shop which delivers the right…

Good shop which delivers the right goods for a decent price at the bespoken time.

7 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good afternoon Sven,

Good to hear that you are satisfied with our webshop, products and prices.

Have a great day!

Sincerely,

Kimberley
Conrad Electronic Benelux

Rated 4 out of 5 stars

Conrad simply does what it promisses

Conrad simply does what it promisses. Their products are well described in the online catalog. Beware that shipment might last one day longer because the products are shipped from stock Germany. No probem as next day delivery is not promised on their site.

7 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning Ton,

Thank you for your review! We are happy to hear that you are satisfied with our online webshop.

Have a nice day!

Sincerely,

Kimberley
Conrad Electronic Benelux

Rated 3 out of 5 stars

Perfect quality but the shipping…

Conrad.nl is a verry widely oriented tech shop you can literally find anything in this shop.
The delivery time is something to complain about. For a company as big as Conrad.nl delivery times of over a week! Is just not possible anymore, and also The shipping costs there are q wild variety of company's that does not charge for shipping costs, even if the order is really small.
I hope Conrad.nl can do something about that.

6 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning D. Gerritsen,

Nice to hear that you think our range is so extensive! Because we offer so many articles, we cannot store everything in our warehouse in southern Germany. As a result, some products that come from the supplier can have a longer delivery time. We are very happy with your feedback, it can only make us better!

We wish you a very nice day.

Sincerely,

Kimberley
Conrad Electronic Benelux

Rated 5 out of 5 stars

excellent service and delivery

3 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodmorning,

Thank you for yourvery nice response.
We will continue to do our utmost to keep it that way and improve it where possible.

Have a nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 5 out of 5 stars

I have no complaints at all

I have no complaints at all. So far your services, which I used twice, have been excellent. I'll need your services even more because I do not use Bolcom anymore, since they banned Zwarte Piet, who is a part of a nice Dutch folklore called Sinterklaas. Indirectly Bolcom agrees with hysterical nuts that I, my parents, my friends and other fellow countrymen are discriminating racists! Thanks for your good services, H. Niehof.

3 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning Mr. Niehof,

Thank you for your positive response.
Thank you for being our customer. We will do our utmost to keep you satisfied and if there is anything you are unhappy about, please let us know.
On our site there is a feedback button on the right side, which you can use for your feedback. But we would also like to help you in other ways.

Have a nice day.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 4 out of 5 stars

professional parts for everyday consumers

I think were Conrad stands out from the rest is for everyday consumers to buy electric parts normaly only used by professionals, such as special cable, sensors, connectors etc

1 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodafternoon,

Thank you very much for leaving this beautiful review.
We will continue to do our utmost to source professional parts for you to use.

We are of course open to new feedback on our service and products.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 4 out of 5 stars

Great service

They have a large assortment. Service is great. Pricewise not the cheapest but ok. Delivery time may vary depending on the item you buy. But to me the service and assortment more then make up for the occasional slower delivery.

1 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good afternoon Marcel,

Thank you very much for leaving this beautiful review.
We will continue to do our utmost to maintain or improve the quality of our service.
We are also constantly working to prevent slow shipments, but that does not always work.

Keep communicating what can be improved, that keeps us on our toes.

With best regards,

Marga Bouwhuis
Conrad Electronic Benelux

Rated 1 out of 5 stars

One of the worst online shops

One of the worst online shops I have ever had an experience with... I ordered 6 items, of which 2 were defective and 1 was sent incorrect.

The the returning process is not quick... some shops just send you the correct item so they can clean the shame and you can enjoy your purchase as quickly as possible. But that's not the case with conrad... apparently they have too many returns.

Stay away from them..

1 October 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good day Hermez,

Thank you for your comment on this site.

It is regrettable to read that you have received products that are defective or incomplete. That was never our intention.

Because our warehouse is located in Southern Germany, the processing of a return shipment can take 14 days. I understand that this is longer than you expect.

If you have any questions regarding your return shipment or order, please send an email to contact@conrad.nl for Marga.
I will then provide you with an answer.

With best regards,

Marga Bouwhuis
Complaints team
Conrad Electronic Benelux

Rated 1 out of 5 stars

They promise you a delivery time that they cant keep

They promise you a delivery time that they cannot deliver. Product is in stock and it still takes a week. Back in 1990 my shipping times international were much better

20 August 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Goodmorning,

Thank you for your feedback on this site.
I would like to help you further, to explain why the article has a longer delivery time.
I would like to receive an e-mail from you with your order number and your details, so that I can find it out for you.
You can send the e-mail to: contact@conrad.nl attn Marga Bouwhuis

Yours Sincerely,

Marga Bouwhuis
Conrad Electronic

Rated 1 out of 5 stars

Order delayed

Order delayed by 14 - 21 days. No information provided by email or otherwise. Only found out about delay when I called customer service as product had still not be shipped. Item was in stock when ordered and never previously advised that the could be delays. Customer service really didn't care, wasn't interested in the complaint and had every excuse in the book. Last time I have ordered from this company.

20 April 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning Sir/Madam,

Thank you for your review.

Sorry to hear that you have not received any information about a delayed delivery time at all. We usually send these by email! Could you provide the order details by email? I am happy to help you.

Email: contact@conrad.nl to the attention of Kimberley

Sincerely,

Kimberley
Conrad Electronic Benelux

Rated 1 out of 5 stars

Never again.....

Jan 28 I purchase mask to send to my family in asia even before the COVID 19 outbreak hit Europe. It was on stock 3 to 4 workingdays delivery but as soon as I receive my receipt delivery it turn to 10 days delivery and then after a month they cancel my order due to germany policy. It sucks!

6 March 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good afternoon,
Thank you for your reaction.
I understand that this is not fun for you. The run on this item has been great from the first moment, so we can no longer deliver.
Because our warehouse is in Germany, you now have extra bad luck. We would have expected to be able to deliver the mouth caps otherwise.

I sincerely apologize for the way it went.

Marga
Conrad Electronic Benelux

Rated 2 out of 5 stars

They have a lot but are slow

They have a lot, but delivery is very slow, usually 1-2 weeks where other companies are 1-2 days! All this is for items that are 'in stock', as many other people noticed: in stock at Conrad usually does not really mean in stock probably.

28 January 2020
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning Sven,

We offer a wide range of products. Not all of these products are stored in our warehouse. If the items are in our warehouse, we will deliver within 1-3 business days. Products that have to come from the supplier have a longer delivery time. This is stated on the website as available, but a longer delivery date is mentioned below. We understand that this is confusing, we apologize for this.

Thanks for your feedback. This helps to improve our service.

If you have other questions, you can always send an email to contact@conrad.nl

We are happy to help you!

Kind regards,

Team Conrad Electronic

Rated 1 out of 5 stars

Bad business

I ordered a 47 euro stylus which they said was in stock and added a small 10 euro item to get free delivery. A week later i get the small item with a notification in the box that the stylus will get delivered 3 weeks later. If i had known this from the start i would have never ordered from this site and i think they are very aware of that so they waited with notifying me untill the small item already arrived.

12 August 2019
Unprompted review
Conrad.nl logo

Reply from Conrad.nl

Good morning,

Thank you for your review.
I am sorry to hear the delivery of your article has been delayed.
Could you send us an email, with the order number and the customer number, at business@conrad.nl attn. April.
I will find out what is causing the delay and inform you.

Best regards,
April.

Rated 1 out of 5 stars

what a poor service !

i tried several times to order online on 28/01/19 , but it didn't work.
i then followed conrads suggestion to order by PAY-phone : i was 1stin the queue, but gave up after several minutes.
That same day, oi ordered by email.
On 31/01 conrad confirmed my order, but ..... ignored my discount-code.
i reacted immediately, and conrad confirmed quiclkly with the correct price, after which i paid the order instantly.
The only thing i read was that conrad was going to deliver me in the next 2 or 3 days, and send me a confirmation mail and the Track & Trace code to follow the delivery. .
We are 6/02 now, and i didn't hear from conrad yet : no e-mail at all.
What a very poor service: their systems don't work, and - although conrad pretend on its website that one can contact them - the reality is that you can only log a ticket, and you will get a reply - if you are lucky - 4 days later .
My experience is that conrad is hiding for its customers.
What a shame !

5 February 2019
Unprompted review

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