The whole process couldn't be easier. from an initial phone call where I spoke to Katie, she very professionally talked me through the process of ordering from home and picking up my components in p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Samantha Clarke was very helpful throughout the whole process, including some complexity with shipping parts overseas. Would happily do business again. Thank you
Company replied
I was unable to buy items from company, because I haven't so called EORI and VAT numbers. I'm a private person, I was intending to buy small amount of parts for my personal project. I could be w... See more
Company replied
Excellent! Samples rapidly delivered, parts ordered and deliverd just as quickly. Good realistic prices make them suitable for use in a production enviroment, rather than the crazy prices some other... See more
Company details
Written by the company
Components Direct is your trusted online supplier of fasteners and components, making it easy for both businesses and individuals to order the parts they need quickly and with confidence. Our user-friendly e-commerce platform provides direct access to a wide choice of products, all available from stock and ready for fast delivery across the UK. We supply a wide range of customers, from large manufacturers and trade professionals to DIY enthusiasts and hobbyists. Whether you are sourcing components for a major project or simply need a reliable supplier for everyday essentials, Components Direct is here to provide a solution. Our range covers everything from fasteners and fixings to specialist components, helping you find exactly what you need in one place. Quality is at the heart of everything we do. Our service is backed by ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certifications, which means every product we supply meets strict standards for quality, safety and environmental responsibility. Alongside our wide product choice, we pride ourselves on delivering excellent customer support. Our experienced team is always available to answer questions, provide guidance and ensure your order is handled with care. At Components Direct we combine reliability, convenience and service to make sourcing fasteners and components as straightforward as possible.
Contact info
Nunn Close, Huthwaite, NG17 2HW, Nottingham, United Kingdom
- 01623 788400
- sales@comdir.co.uk
- www.components-direct.com
Reply from Components Direct
Dear Lou,
Thank you for the great review! We're pleased to hear you're happy with the quality of our items.
If there's anything else you need or if we can help with a future project, just let us know.
Thanks again for choosing us!
Best regards
Components Direct Team
Excellent delivery
Excellent delivery, helpful staff, but I had to order twice the quantity I need to get over the minimum order value.
19 March 2025
Reply from Components Direct
Dear James,
Thank you for taking the time to leave us a review - we’re really pleased to hear you were happy with the delivery and found our team helpful!
We understand your frustration about the minimum order value, it’s something we review regularly and your feedback is valuable as we look for ways to make ordering easier for our customers.
If you ever need advice on alternative products or quantities, our team is always happy to help.
We appreciate your support and hope to work with you again soon.
Best regards,
The Components Direct Team
Easy to place an order
Easy to place an order, then when I changed my mind the company reacted very quickly to cancel and promptly repay the cash. Spot on.
6 March 2025
Reply from Components Direct
Dear Mr McDonald,
Thank you for taking the time to write your kind review!
We're delighted to hear that you found our ordering process straightforward and that our team was able to assist you quickly with your cancellation and refund.
At Components Direct, we always strive to provide our customers with a smooth and hassle-free experience. If you ever need anything in the future, we’d be happy to help!
Best regards,
The Components Direct Team
Great customer service
Was immediately contacted by Katie and advised the part was not in stock and would be a week out. Would I like to wait or cancel? I agreed to wait.
The parts ended up showing up 2 days after.
Great customer service a correspondence.
12 February 2025
Reply from Components Direct
Dear Peter,
Thank you for your feedback! We're glad to hear that Katie kept you informed and that your order arrived even sooner than expected. We are always striving to provide excellent customer service and it's great to know we met your expectations.
Your Trustpilot review not only means a lot to us but also helps others make an informed decision when buying from Components Direct.
We truly appreciate your support and if you ever need anything else, we’re always happy to help!
Best regards,
The Components Direct Team
Reply from Components Direct
Dear Customer,
Thank you for your feedback! We're delighted to hear you found our prices competitive and our delivery service rapid.
If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Best regards,
The Components Direct Team
Reply from Components Direct
Dear Steve,
Thank you for leaving us a 5-star review on Trustpilot!
We’re pleased to hear that you had a great buying experience and that you’re happy with the product. Customer satisfaction is our top priority, and we truly appreciate your feedback.
If we can assist you with anything in the future, please don’t hesitate to reach out.
Best regards,
The Components Direct Team
Easy to use website.
The website makes it very straightforward to order the correct components you need. Good prompt delivery too.
27 January 2025
Reply from Components Direct
Dear Reg,
Thank you for leaving us a 4-star review on Trustpilot!
We’re delighted to hear that you found our website easy to use and that ordering the correct components was straightforward. It’s also great to know you were happy with the prompt delivery.
If we can assist you with anything in the future, please don’t hesitate to get in touch.
Best regards,
The Components Direct Team
Private Individual and I Recieved Excellent Service - above and beyond!
I had a small part in my daughters NEXT bed that I could not source anywhere. I tried Next who did not want to know - despite the bed being only 2 years old and costing over £600+. I tried the usual market places, internet and finally found a part which after purchase proved clearly longer but from the correct manufacturer.
I sourced the wholesaler - who were BRILLIANT. One call, transfer to Ailsa Giles who said she knew the part and would send me samples that day - she did 1st class post. I repaired the bed the weekend and can say that this company is beyond doubt incredibly helpful. Buyers of parts should clearly be confident that they will get a service over and above what they need to complete their business tasks! EXCELLENT, EXCELLENT, EXCELLENT - thank you Ailsa
23 January 2025
Unprompted review
Reply from Components Direct
Dear Melvyne,
Thank you for leaving us a 5-star review on Trustpilot!
We’re so pleased to hear that Ailsa was able to assist you in sourcing the correct part for your daughter’s bed. We understand how frustrating it can be when a vital component is difficult to find, so we’re delighted that we could help and get it to you quickly.
Your kind words mean a lot, and we truly appreciate your recommendation. If we can assist you with anything else in the future, please don’t hesitate to reach out.
Best regards,
The Components Direct Team
Reply from Components Direct
Dear Andrew,
Thank you for your fantastic feedback!
We're delighted that your order arrived quickly and met your expectations. Our goal is always to provide a seamless experience.
If you need anything else, please don't hesitate to reach out.
Best regards,
The Components Direct Team
Good service...
There was a short lead time on the item which I was informed of by email immediately after placing the order and was asked if I wished to proceed. The item arrived within this timeframe and was delivered very quickly via DPD. Overall a good service and would use this company again.
14 November 2024
Reply from Components Direct
Dear James,
Thank you for leaving us a 5-star review on Trustpilot!
We’re pleased you appreciated our communication about the short lead time and that your order arrived within the expected timeframe. It’s great to know you were happy with the service and speedy delivery via DPD.
We look forward to assisting you again in the future!
Best regards,
The Components Direct Team
Excellent service
Zip component brok on assembly. Contacted CD and they Immediately sent a replacement free of charg. Excellent customer service and the part did exactly as I was expecting.
Would recommend them highly.
18 November 2024
Unprompted review
Reply from Components Direct
Dear Mike,
Thank you for leaving us a 5-star review on Trustpilot!
We’re thrilled to hear you were happy with the service you received and that the replacement part worked exactly as expected. We always aim to resolve issues quickly and provide the best possible experience for our customers.
If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Best regards,
The Components Direct Team
A long distance purchase.
The whole process was a good experience,from placing the order to receiving the goods. Incidentally some 12,000 miles away.
15 October 2024
Reply from Components Direct
Dear William,
Thank you for leaving us a 5-star review on Trustpilot!
We're delighted you had a positive experience with your long-distance purchase. It's great to know that the process was smooth from ordering to receiving the goods, even some 12,000 miles away!
Please don't hesitate to reach out if we can assist you with future orders or enquiries.
Best regards,
The Components Direct Team
Great product and service
Excellent product, zip slider, which saved me from trying to find a replacement product. Great service meant I received it in the post the next day.
26 October 2024
Unprompted review
Reply from Components Direct
Dear Alistair,
Thank you for leaving us a 5-star review on Trustpilot!
We're pleased to hear that the ZlideOn zip slider worked perfectly for your needs. We always aim to deliver high-quality products and exceptional service, so it's wonderful to know you received great service and your order arrived the next day.
If you ever need assistance or more products in the future, we’re here to help!
Best regards,
The Components Direct Team
Ordered samples - great customer service
I needed to try/test a few different components for a project I'm working on. I asked for a few samples and they were sent out the same day. Couldn't ask for a smoother process.
24 October 2024
Unprompted review
Reply from Components Direct
Dear Josh,
Thank you for leaving us a 5-star review on Trustpilot!
We’re delighted to hear that our team could assist you with your project and provide the samples you needed so promptly. We aim to make the process as smooth as possible, so it’s great to know we hit the mark for you.
If there’s anything else we can help you with, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Best regards,
The Components Direct Team
I didn't have a clue what I needed but…
I didn't have a clue what I needed but their website was clear and I was able to order the parts with confidence.
5 October 2024
Reply from Components Direct
Dear Sandi,
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We’re thrilled that you found our website clear and easy to navigate, giving you the confidence to place your order. Your satisfaction is important to us, and we’re glad we could help you find exactly what you need.
If you ever need further assistance, we’re always here to help.
Best regards,
The Components Direct Team
Buy with confidence from Components Direct
Components Direct has been a superb company to deal with. Katie Atkins has been a remarkable member of their team who has excellent customer service skills and she guided me through the correct purchase process without any issues. I received the items bought in a very quick time and now that it's installed, it is absolutely perfect. I would not hesitate to recommend this company and know that you will be treated with great respect and obtain very quality goods
17 October 2024
Unprompted review
Reply from Components Direct
Dear Mrs Beattie,
Thank you so much for your wonderful review!
We’re very pleased to hear you had a positive experience with Components Direct and received excellent service from Katie.
We always aim to deliver high-quality products and exceptional service, so it’s fantastic to hear that everything worked perfectly for you. Your recommendation is greatly appreciated and helps us continue improving and assists other customers in making informed decisions when buying from us.
We look forward to serving you again in the future!
Best regards,
The Components Direct Team
Reply from Components Direct
Thank you for your kind review!
We're pleased to hear that our sales team was able to assist you and solve your problem.
We strive to provide helpful service and it's great to know we've succeeded.
As a thank you, please feel free to contact us and we'll be happy to provide you with a discount code for your next purchase.
If you need any further assistance, don't hesitate to get in touch.
Best regards,
The Components Direct Team
Good product delivered on time.
15 September 2024
Reply from Components Direct
Dear John,
Thank you very much for your 5-star review!
We're delighted to hear that you're happy with the product and that it was delivered on time.
It’s always a pleasure to serve valued customers like yourself. Your feedback on Trustpilot is greatly appreciated and not only helps us continue improving but also assists other customers in making informed decisions when buying from us.
If you need anything else, please don't hesitate to contact us.
Best regards,
The Components Direct Team
Components Direct have an excellent…
Components Direct have an excellent process to receive samples. They are delivered very promptly. This means components can be tested without ordering large quantities and resources being wasted.
21 August 2024
Unprompted review
Reply from Components Direct
Dear Trevor,
Thank you very much for your positive feedback and for taking the time to leave this fantastic review.
We're glad you found our sample process efficient and timely. At Components Direct, we strive to make testing our components as easy and hassle-free as possible and we're glad this approach is helping to reduce waste and optimise your resources.
If you have any other requirements, please contact us.
We look forward to continuing to support you with your component needs!
Thanks again for choosing Components Direct!
Best regards,
The Components Direct Team
Could not be faulted .....
Contacted Components Direct in my search for a specific clip. They could not have been more helpful in communication and happily sent me a sample prior to commiting to an order. Exceptional customer service
13 August 2024
Unprompted review
Reply from Components Direct
Dear Dominic,
Thank you so much for your kind words and for taking the time to leave this fantastic review!
We're pleased you had a positive experience with our team. Providing excellent customer service is something we always strive for.
We hope the sample is suitable but if not please let us know.
Thanks again for choosing Components Direct!
Best regards,
The Components Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.