Compliance Medicals Reviews 489

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, noting that doctors are thorough, knowledgeable, and take the time to explain procedures and answer questions. The service is frequently described as efficient, quick, and easy, with many appreciating the smooth booking process and the overall positive user experience. People also highlight the convenient and easy-to-find locations, often with good parking and comfortable surroundings. However, some customers also noted issues with punctuality and customer service. A few people mentioned being refused service despite arriving slightly late or experiencing rudeness from the doctor. There were also isolated comments about the booking process, with one reviewer expressing dissatisfaction with their overall experience.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, organization, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Location

Customers consistently note positive experiences with location. Many reviewers found the venues conveniently... See more

Booking process

People report positive experiences with the booking process. Customers found the booking quick, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

Booking online is easy and quick, great value for money compared to my local GP Surgery or private healthcare centre. (Seriously cheaper) helpful reminders by text and email. Appointments available ou... See more

Rated 5 out of 5 stars

I arrived 20 minutes early, but the location was easy to find. Compliance Driver Medicals - Hounslow is conveniently located inside the Premier Inn London Heathrow Airport T2 & T3 Hotel on Bath Road.... See more

Rated 5 out of 5 stars

Was kept well informed about what was going to happen and what I needed to bring with me. I arrived 10 minutes early and was seen immediately. Dr was very polite and professional and explained to me e... See more

Rated 5 out of 5 stars

The gentleman was very attentive, he was very thorough and professional. He explained everything and made sure I was happy with the procedure. When finished he then went through the form to make s... See more

Rated 5 out of 5 stars

The process was simple and straightforward from start to finish, in a location that was easy to get to for me personally. It was also fairly short notice which was great. I also received a voicemail... See more

Rated 5 out of 5 stars

On time, very professional, went through the form promptly, and then went back through it again to explain it to me. Located in a nice building, convenient coffee shop inside also thats affordab... See more

Rated 5 out of 5 stars

The whole process from start to finish was great. Booked online, reply back straight away to confirm it. A reminder sent the day before. I arrived in plenty of time. Appointment was on time and c... See more

Rated 5 out of 5 stars

They make sure all your doubts and questions prior to the appointment is cleared, smooth process no hustle. Did not take that much time to finish. Would recommend them and its cheap too compared to ot... See more

Rated 5 out of 5 stars

Dr was very thorough and very knowledgeable of what he was doing . Make sure that I was comfortable and explained everything in line with the assessment. Thank you! I would always recommend .T... See more

Rated 5 out of 5 stars

Everything was carried out with clarity, and the whole experience easy and relaxed. Can't commend the Doctor highly enough, wonderful man and always on time, am extremely happy with your service.

Rated 5 out of 5 stars

Everything was perfect. Easy booking and payment online. Availability and location was great for me. On the day there was a sign where to wait (i was early 10 mins). The doctor was running on the minu... See more

Rated 5 out of 5 stars

Very professional Doctor , who put me at ease and remembered me from last year . Great service at a very reasonable cost - I would recommend Compliance Medical to any driver needing to renew their l... See more

Rated 5 out of 5 stars

Hello, I did a taxi driving test with you and it was an excellent experience with a specialist in these matters. He was the epitome of respect, professionalism and assistance. Thank you very much. I a... See more

Rated 5 out of 5 stars

I arrived and booked in at reception who was very helpful and explained where I needed to sit and wait. The Dr came out and called me into the room he was using. He was on time very professional an... See more

Rated 5 out of 5 stars

Easy parking, I got accessed and taken inside easily. It was examined and asked many questions and form was completed quickly. It is definitely recommended for the service.

Rated 5 out of 5 stars

This was a great experience better than my previous medical. The Dr was friendly they took their time to explain things and the way forward.

Rated 5 out of 5 stars

I got a speedy appointment for a very reasonable price. The doctor was efficient and polite. The paperwork was explained thoroughly and the examination and eye test was expertly delivered. Will defini... See more

Rated 5 out of 5 stars

The venue was conveniently located and easy to reach, with available on-site parking. I was seen promptly, and the medical process was simple and efficient.

Rated 5 out of 5 stars

great service, booked my appointment in minutes over the phone, got to my appointment and was in with doctor within 3 minutes hassle free straight forward would definitely use again when needed.

Rated 5 out of 5 stars

Easy to book. A much better service than my GP. A good venue and a friendly doctor. The whole appointment was easy and relaxed. I was thanked for being early as the doctor had 40 patients that day. Sp... See more

Rated 5 out of 5 stars

Excellent, had my HVG medical with compliance medicals, it went smoothly and the doctor was nice and professional. Will be using them for my next one medical when its needed.

Rated 5 out of 5 stars

Well ,always in time for appointment fantastic service, very polite and positive , also doctors are fantastic. Well done. Very happy with your service

Rated 1 out of 5 stars

I had a very disappointing experience with this clinic. I had a TFL PHV medical appointment scheduled for Saturday at 1:40 PM. On Friday around 7:00 PM, I received a call informing me tha... See more

Company replied

Rated 5 out of 5 stars

Very happy with the medical and the venue which is a relaxed atmosphere and was made comfortable and stress free. Doctor also very helpful

Rated 5 out of 5 stars

The medical was conducted very professionally. Quick and easy. Very polite man who completed the process in good time.

Rated 5 out of 5 stars

Doctor was quick and very thorough certainly knew his job - Price was good same as last year 😁 All in all “Well pleased”

Rated 5 out of 5 stars

Brilliant service fast and efficient good area for me to go for my hgv medical right in my door step very handy and convenient quick simple booking service doctor was nice and polite

Rated 5 out of 5 stars

The doctor unfortunately I forgot his name ,was amazing very professional ask the all the questions with calmness and not rushing , checked everything was ok before I signed. I recommended compliance... See more

Rated 5 out of 5 stars

Excellent service, the doctor was courteous and professional. Appointment time should be in a 24hour format.Thanks

Rated 5 out of 5 stars

Brilliant, The Dr very polite and efficient . See you in five years for my next medical

Rated 5 out of 5 stars

Very good service, on time and very helpful doctor. Being held in the hotel at south mimms made parking very easy and free!

Rated 5 out of 5 stars

Great experience, on time doctor. Lets hope the further acceptance of their document is also ok.

Rated 5 out of 5 stars

Very efficient, very polite , very thorough, got there early went in early , very good doctor

Rated 5 out of 5 stars

The Dr was very professional and explained everything. A lot better than going to your GP.

Rated 5 out of 5 stars

I would like to say that every things was perfeckt , the place was nice and easy to find as well very profesional and kaindly . Thank you very much

Rated 5 out of 5 stars

The doctor was friendly and explained what he was going to do and was very professional

Rated 5 out of 5 stars

I am writing to share my positive experience following my recent medical appointment at Compliance Medical in Hemel Hempstead, specifically regarding the outstanding care I received from Dr. Ahmed Sad... See more

Rated 5 out of 5 stars

the doctor was very approachable very polite and explained everything in detail a very pleasant chap i had him last year too so it was nice to have a familiar face especially as the medical can be anx... See more

Rated 5 out of 5 stars

Very professional from the start until the appointment date, Dr Ahmed was very professional and very quick Thank you.

Rated 5 out of 5 stars

I have received excellent service from the company. The staff were very friendly.

Rated 5 out of 5 stars

Professional service, Excellent Value. Set up is easy online or by telephone. Totally satisfied.

Rated 5 out of 5 stars

Very quick and efficient service. Appointment made evening before so sorted very quickly.


Company details

  1. Medical Examiner
  2. Local Medical Service
  3. Occupational Medical Physician

Written by the company

We provide HGV medicals or D4 medicals, and Taxi medicals in London, Hendon, Bedford, Milton Keynes, Brentford , Northampton, Heathrow, Luton , Stevenage, Peterborough, Reading, Oxford , Chelmsford, Colchester, Basildon, All our medicals include a free eye test. We have many convenient locations across the UK, and our clinics are available to book on weekdays, evenings and even weekends. Simply go to www.compliancemedicals.uk to book your driver medical assessment today, or call us on 020 3985 5800 to book your HGV medical or taxi medical. Our doctors have many years of experience conducting driver medicals and are able to see you at a time that suits you. We are expert in HGV, PCV, Taxi, Ambulance and Pre-employment medicals and our prices are a fraction of what your own GP will charge you. Book your HGV medical today !


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Drivers medical

Its easy to book the appointment. 5 minutes online & its done. Easy to find for the appointment. Depending on were you live, it may not be to far to travel. Good price. Nice doctor.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Booking the appointment was quick and easy, and the process was very clear. When I arrived, the check-in was smooth and the staff were friendly and professional. I didn’t have to wait long before being seen. Overall, everything was well organized and efficient. Really satisfied with the service.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

To be honest

To be honest, I think I’m stuck with Compliance Medicals for life now – in a good way! I’ll definitely be back again when my next medical is due.

Had my driver medical done with Compliance Medicals at their Edmonton venue, and honestly, the whole process was spot on from start to finish.

A mate recommended them to me when I was sorting out my taxi badge licence, and I’m glad he did. I’ve been back since and the service has been just as good, so I’d say I’m definitely a returning customer now.

Once I booked, everything was really clear. I got a confirmation email explaining exactly what I needed to bring. After paying, they sent a receipt with a cover email explaining the kind of medical records required. I also got email and text reminders before the appointment, which was helpful. They even sent details about parking at the Edmonton venue, which made things easy on the day.

Dr Ahmed was brilliant – very professional but also easy to talk to. He explained everything properly during the medical, so the whole thing felt straightforward and relaxed.

Everything ran on time and was well organised.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this clinic.

I had a TFL PHV medical appointment scheduled for Saturday at 1:40 PM. On Friday around 7:00 PM, I received a call informing me that I needed to bring the TFL form with me. This was the first time this requirement was mentioned.

The following morning, I was working and only had the opportunity to try to print the form shortly before the appointment. Unfortunately, I do not have access to a printer. I called the clinic to explain that I might arrive slightly late because of this issue, and the receptionist told me that the doctor would be able to print the form for me.

Despite this reassurance, when I arrived approximately 15 minutes late, the doctor refused to see me. He was extremely rude and simply told me to call and reschedule.

When I called to reschedule, I was informed that I would have to pay again. I explained that I should not be charged for a service that was not provided, especially given the short notice about the form and the fact that I had called ahead. I was told to send an email with my complaint.

I have since sent two emails requesting to reschedule without additional charge, and I have received no response. I am now being completely ignored.

Very unprofessional handling of the situation and poor communication throughout.

21 February 2026
Unprompted review
Compliance Medicals logo

Reply from Compliance Medicals

Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Our records show that a confirmation email and a reminder email were sent to you prior to your appointment, both of which clearly outlined all the items required for your TFL medical. The additional telephone call you received was simply a courtesy reminder about your appointment.
When you contacted our office on the day, you were advised to attend on time and that the doctor would provide the TfL form. As you were the last client on the list, the doctor remained for a short period beyond the scheduled time in case you arrived. Unfortunately, you arrived over 30 minutes late, by which time the clinic session had already ended, and you met the doctor as he was leaving the building, when it was no longer possible to see you.
As this was recorded as a missed appointment, we were unable to reschedule for free, and this was explained to you when you contacted our office.

Rated 5 out of 5 stars

The reception was awesome

The reception was awesome. From the receptionist to the doctor, everyone acted in a professional manner.
No wasting of time and the doctor has wealth of knowledge, especially on my medical condition.

19 February 2026
Unprompted review

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