Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argo... See more
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Review summary
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Poor Tracking on Boots Purchases. Have lost/missed Cashback quite a lot, especially during CHRISTMAS period where there was higher Cashback rate promotions. Even though i follow all the inst... See more
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Having had a CS account for a number of years I can say I am happy with the service and feel it represents good value for money. Occasionally purchases do not track fully but normally once the receipt... See more
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Overall I enjoy this but trust factor is a major concern. Multiple times without reason you reject monthly bonus even though uploaded receipt has all details. If you miss such email and don’t apply ag... See more
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Company details
Written by the company
Complete Savings is a cashback programme ideal for those who shop online regularly. New members can claim a welcome cashback reward, and ongoing benefits include a monthly cashback reward and 10% cashback at over 1000 online stores. Membership is free during the trial period, after which there is a membership fee. Members are free to get in touch about their membership at any time.
Contact info
3.4
Average
16K reviews
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I did not receive the £6.50
I did not receive the £6.50. I have to use the airport drop off again apparently.
My purchases on ebay were not recorded.
4 June 2026
Reply from Complete Savings
Hi Olusegun, thank you for bringing this to our attention. Upon checking, we have not received any Welcome Reward claim. More details on how to claim for your Welcome Reward can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Additionally, we may be unable to track some Qualifying Purchases on our system. Some common fixes you may want to check is that your cookies are enabled in your browser, and if you're using Safari 11, try a different browser like Chrome or Edge. Also, please ensure to turn off ad blockers as this can prevent tracking. We can always validate transactions that did not appear in your account after 5 days from your date of purchase. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
Email: customerservice@completesavings.co.uk
Phone: 0800 389 6960 (Open 8 AM–8 PM Monday–Friday, 9 AM–4 PM Saturday — free from UK landlines and mobiles)
Amazing platform for savings as always…
Amazing platform for savings as always it’s been.
5 June 2026
Reply from Complete Savings
We’re so happy to hear you had a great experience using our programme. Your review made our day!
Scam
Scam, they tried to initiate payment which was cancelled by my bank
18 June 2026
Unprompted review
Reply from Complete Savings
Thank you for sharing your feedback. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. https://www.completesavings.co.uk/frequently-asked-questions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or feel free to contact our team via our free telephone number from within the UK: 0800 389 6960.
Subscription - beware!
Like many others I was unaware that I'd signed up to pay a subscription. If it had been made abundantly clear at the outset that this was a subscription service then I wouldn't have touched it with a barge pole. Very unhappy that Trainline "partner" this company.
Edit following stock response: that's as maybe but it was not made ABUNDENTLY clear otherwise I wouldn't have signed up.
18 June 2026
Unprompted review
Reply from Complete Savings
Hi Keith, thank you for giving us the chance to address your concern.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website:https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk.
I use it regular and to be honest it’s…
I use it regular and to be honest it’s ok for savings, one irritant is the insistence on buying something every month from Moonpig alto get the membership fee of 18 gbp per month, doesn’t make sense why only this retailer to myself or business sense so I’m reviewing my membership
16 June 2026
Unprompted review
Reply from Complete Savings
Thank you for your feedback regarding your Monthly Bonus. Please know that the Conditions of this reward vary by member.
Reminder, you must claim your Monthly Bonus within 30 days of making your qualifying purchase, so please be ensure not to miss out.
Reply from Complete Savings
We're happy to hear that you love our programme. Thanks for your feedback!
Reply from Complete Savings
Hi Gigi, we're happy to hear that you had a great experience with our service. Thank you for your positive feedback, it really means a lot to us!
Don't expect any travel related monies soon.
Things have changed with travel related items. You used to get them as soon as you booked but now its 30 to 45 days after you travel if they remember or if not you have to chase it. I booked a holiday with Easyjet in March for October and by the time I get paid out it will be nearly Xmas. Also they are offering £20 paid into you bank to members. I keep getting emails telling me but it never arrives. CS have dropped from a 5 to a 3 in my eyes although it may soon be a 2.
15 June 2026
Reply from Complete Savings
We appreciate you sharing your experience regarding the cashback timeline for your flight purchase. Please know that for future dated transactions, you must wait until your travel has concluded and the merchant to complete the validation before your cashback will appear on your account for transfer.
For any concerns you may have regarding the offers, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
It's good and eay to use application
15 June 2026
Reply from Complete Savings
We're glad to hear that using the programme is easy for you. We appreciate you highlighting its value.
Excellent offers and services
Helped us to save money with various offer provided by complete saving.
5 June 2026
Reply from Complete Savings
We're happy to hear our offers helped you save money. We appreciate your feedback.
No in-store or online purchases transactions
The in-store and online purchases are not being recognized automatically, as I was led to believe, it would. I have been using my card instore at Sainsbury's and M&S and Musto among other retailers - no transactions. It seems this app is too manually intense.
5 June 2026
Reply from Complete Savings
Thank you for taking the time to provide us with feedback.
Please note that Complete Savings offers different types of Cashback namely Online, In-Store and Offline Cashbacks.
In-Store offers enables you to earn cashback when shopping at participating retailers, by simply linking your payment card and using your linked card to make the purchase in-store for our system to track automatically. As for Online Cashback, you need to log onto www.completesavings.co.uk, find the retailer you wish to shop with and click onto their website link, and complete your purchase in one sitting.
If after 5 calendar days and your transaction is still not added on your Outstanding Purchases, you can file a missing transaction claim by submitting copy of your purchase receipt so our team can validate.
For a clearer understanding of your issue, please send us an email to mary@completesavings.co.uk and we'll assist you further. Alternatively, you can easily contact our Customer Service Centre: • Our free telephone number from within the UK: 0800 389 6960
I wish I'd joined before
I wish I'd joined before. I do most of my purchases online, and it's so easy to use, the company is great and I've benefited alot, with little effort.
14 June 2026
Reply from Complete Savings
Thank you for your great review! We're so glad to hear you've found the service easy to use and have benefited for your online purchases. We're especially pleased you wish you'd joined sooner! We look forward to helping you save more in the future.
It's great and I've loved the bonuses
It's great and I've loved the bonuses and look forward to getting cashback.
14 June 2026
Reply from Complete Savings
Thank you for sharing this with us. We're pleased to hear you're getting good value from the programme and taking advantage of the cashback offers available.
Reply from Complete Savings
Thank you for your recommendation! We're happy to hear you find our programme essential. Thank you for continued support and loyalty.
Avoid
Watch out for this company. They catch you out via a highly misleading pop-up screen offering cashback or a voucher immediately after you complete a legitimate online purchase with an official retailer then set up a sneaky direct debit of £18 a month using fine print which is unbelievable somehow legal.
14 June 2026
Unprompted review
Reply from Complete Savings
Thank you for sharing your feedback.
For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership and provide details of how you joined, please share your full name, email address, and UK Postal code via email to mary@completesavings.co.uk and we'll investigate further.
Reply from Complete Savings
Thank you for your review! We're glad you're enjoying our cashback rates and customer service met your expectations. We appreciate your support and look forward to continuing to help you save.
Reply from Complete Savings
We appreciate you taking the time and leaving us a 5-star review. Thank you for continued support and loyalty.
Very good offers and lotts of saving
Very good offers and lotts of saving, highly recommend, have told many of my friends about this and all of them joined.
1 January 2026
Reply from Complete Savings
We appreciate you sharing your experience. It's great to hear that you're enjoying the benefits offered by the programme. We truly appreciate you recommending us to your friends and thrilled they've joined too. Thanks for your support!
Trying to put a claim in for Tesco…
Trying to put a claim in for Tesco cashback. I send in the estimated payment email and the confirmed payment email. They go round in circles asking for each one when I send it in instead of searching for the reference number they gave me. Turning a simple claim into many emails back and forth because they dont read the emails I send or search for the reference number that they provide.
12 June 2026
Unprompted review
Reply from Complete Savings
Hi Dave, we appreciate you sharing your detailed feedback regarding your cashback claims. We're sorry to hear about the repeated submission process and the feeling that your efforts have been wasted.
Please be aware that in order to properly validate any transaction, we suggest that you provide us with the original confirmation email from the merchant showing your full name, retailer, item purchased/booking details, merchandise/booking price and date of purchase.
Please also provide your email and membership number so our team can investigate the issues you've described through our request here on Trustpilot or via email to mary@completesavings.co.uk.
If you need immediate assistance, you can easily contact us: Free telephone from within the UK: 0800 389 6960 Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Don't trust this company they take your…
Don't trust this company they take your money illegally and don't refund it when asked.BE WARNED KEEP AWAY!!!6/
1 June 2026
Unprompted review
Reply from Complete Savings
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
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