Delivery was within 48 hours of my order and the bargain fish tank is lovely. I was surprised how thick the glass was. The fish tank was very well packaged and there was no damage anywhere. It was e... See more
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Review summary
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I have used this company repeatedly and normaly without any issues. When small issues have arisen they have been dealt with quickly and efficiently by Hannah. Good prices, quality items and fast and... See more
Website really easy to navigate. Order arrived really quickly, I expected it to take longer with our location. Great prices comparing to other places and really happy with items which all met or excee... See more
Company replied
Very pleased with service from start to finish. Kept informed all the way, and you pulled out all the stops, after a problem at the manufacturers end to get the order to us as quickly as possible. We... See more
Company replied
Company details
Written by the company
CompleteAquatics.co.uk is an award winning aquatics business that specializes in providing high-quality aquarium and pond supplies to customers in the UK. The company has established a reputation for excellence by offering a wide range of products that cater to the needs of both beginner and advanced aquarists. CompleteAquatics.co.uk prides itself on providing exceptional customer service and expert advice to ensure that each customer finds the perfect product for their specific needs. The website is easy to navigate and features a vast selection of products from top brands, making it a one-stop-shop for all aquatic enthusiasts. In addition to its impressive product line, CompleteAquatics.co.uk also offers fast and reliable shipping, ensuring that customers receive their orders promptly and in perfect condition.
Contact info
Laneside Works, BB2 5JR, Blackburn, United Kingdom
- info@completeaquatics.co.uk
- www.completeaquatics.co.uk
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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First time we have ordered off Complete…
First time we have ordered off Complete Aquatics. Very pleased with the items we ordered, will use them again.
15 June 2026
I would certainly recommend Complete Aquatics.
I haven't used them many times but when I have, everything has been spot on, from ordering to delivery. I made a mistake on one of my orders, I just emailed them and was sorted the next day. So far excellent service.
23 June 2026
Very good service thank you
16 June 2026
Fast delivery kept informed by seller…
Fast delivery kept informed by seller again have used before and will use again top seller
15 June 2026
Excellent customer service
15 June 2026
Really great experience
Really great experience. I had a fairly big order including a Paludarium needing a pallet delivery. Can't fault them delivery for the pallet and the rest of my order was quick and smooth. Thanks!
15 June 2026
Emailed couple of times for a phone…
Emailed couple of times for a phone call no response, you ring them and have to leave a message can’t talk to anyone they have to phone you back
12 June 2026
Reply from Complete Aquatics
Hi Dale, thank you for your review
We always take feedback on board, we are only a very small team so as you can imagine things can get busy, and we are not always at our desks while we work on getting orders out and customers served at our on-site trade counter
We always aim to call back within a few hours or as soon as we are able and we can only apologise that you were not happy, we did attempt to call and left a voicemail but couldn't seem to get through
Thanks The complete Aquatics Team
Reply from Complete Aquatics
Thank you for taking the time to leave us a review. We really appreciate your kind words and custom
Sadly I failed to receive the exact…
Sadly I failed to receive the exact order I requested. Nonetheless it was prompt delivery …
1 June 2026
Easy to contact
Easy to contact, knowledgeable about the product I bought. Fast delivery. Excellent service.
3 June 2026
Reply from Complete Aquatics
Thank you for your feedback. We are pleased to hear that your experience has been a positive one
Reply from Complete Aquatics
Thank you for your support and 5 star review
Great customer care
10 June 2026
Reply from Complete Aquatics
Thank you for the review! Much appreciated
Reply from Complete Aquatics
Hi Shazia,
Thank you so much for your lovely review and for calling our service "absolutely brilliant"! We're delighted you had such a great experience.
We really appreciate your support and look forward to helping you again with your next order.
Best regards,
Complete Aquatics Team
Promptly delivered excellent value…
Promptly delivered excellent value aquarium and stand. Of great quality.
9 June 2026
Reply from Complete Aquatics
Hi Julie,
Thank you for the fantastic review! We're thrilled you received your aquarium and stand promptly and that you're happy with the quality and value.
It's great to hear from returning customers like you. If you need any advice for your setup, we're always here to help.
Warm regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Lydia,
Thank you for your review! We're glad the delivery was fast and the items were packaged with care — we always try to protect every order properly.
We really appreciate your feedback and hope everything is working perfectly in your aquarium/pond.
Best regards,
Complete Aquatics Team
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