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Rated 2 out of 5 stars

The process was easy and simple. However they massively overinflate the prices offered - they quoted £145 for an iPhone 11 with cracked back glass. I was skeptical but took the offer as it was th... See more

Rated 1 out of 5 stars

Absolutely DO NOT USE THIS SHOWER of charlatans . This Company are quite happy to use disgraceful Companies such as PHONES2POUNDS who absolutely take your phone after giving you inflated value . Then... See more

Rated 1 out of 5 stars

Comparemymobile was easy to use but unfortunately Meelie who I chose to go with changed my offer to one fifth of original offer as they said camera lens cover was broken.....was not broken when I sent... See more

Rated 4 out of 5 stars

The comparison site proved to be simple and easy to use. I had tried previously through Apple, but 2 months on I still haven't received an envelope and instructions for returning the device. I am hopi... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Comparing Recyclers since 2009, over 80 companies rated and reviewed. 1,000’s of people visiting our site on a daily basis have been provided the most reliable and transparent quote for recycling their old mobile phones, tablets and gadgets. We display star ratings for every recycler on our website, along with a range of payment options to help customers pick the deal that's best for them!


Contact info

1.8

Poor

TrustScore 2 out of 5

265 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Quotation price is completely wrong.

The process was easy and simple.

However they massively overinflate the prices offered - they quoted £145 for an iPhone 11 with cracked back glass. I was skeptical but took the offer as it was the best offer I found online. When I sent my phone to the recycler I was offered a paltry £30 for it.

Will not be using this company again due to this dishonesty.

28 March 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely DO NOT USE THIS SHOWER of…

Absolutely DO NOT USE THIS SHOWER of charlatans .
This Company are quite happy to use disgraceful Companies such as PHONES2POUNDS who absolutely take your phone after giving you inflated value . Then when they get your phone . They reduce that ammount substantially . And in many cases , do not return your phone . Please check their reviews . Absolute scumbags in business . Yet being given a platform by this poor excuse for Compare the market site . Absolutely Disgusting operation

21 February 2022
Unprompted review
Rated 1 out of 5 stars

Communication silence !!!

Agreed deal with Meelie only to get an email from CompareMyMobile saying there was an issue and I had to use a different recycler, agreed a deal for less then kept getting emails from Meelie asking why I had not sent my device. I emailed CompareMyMobile twice and they haven’t even responded.
Very poor !!!

13 March 2021
Unprompted review
Rated 1 out of 5 stars

Meelie are scammers

Comparemymobile was easy to use but unfortunately Meelie who I chose to go with changed my offer to one fifth of original offer as they said camera lens cover was broken.....was not broken when I sent phone carefully and heavily packaged in original box and bubble wrap. New camera lens is 1.69 as I have found out as I need to fix phone now before selling. Looks like Meelie damaged phone to get cheaper.....scamming scum!!

7 October 2020
Unprompted review
Rated 1 out of 5 stars

More than halfed my offer for a …

Comparemymobile was easy to use and they have been helpful with my experience with one of the companies on there search engine. More than halfed my offer for a scratch. Wouldnt send my phone back then when i eventually got it back the screen was broken. SCAM

28 November 2017
Unprompted review
CompareMyMobile.com logo

Reply from CompareMyMobile.com

Hi Colin, thanks for letting us know about this. Apologies that one of the companies on our site decreased your offer.

As the comparison website, we don't actually play any role in the valuation of devices. That being said, we're always looking for feedback on the companies we list, whether that be positive or negative.

If you drop us an email at support@sellmymobile.com, one of the team would be happy to have a look at this for you in more detail.

Thanks again,

The CompareMyMobile.com Team

Rated 5 out of 5 stars

The THREE salesman gave me this …

The THREE salesman gave me this website, which shows you what you may get from different recyclers to make informed decision. Bank transfer was important and customer feedback for the one I chose, all because if these guys. These guts have made the whole process painfree

12 November 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Once my mobile had been received and checked i was notified that my payment would be in my account with in 24 hours and it was in my bank with in 3 hours which was extremely fast. I was kept informed all the way from Posting my mobile until receiving payment. I highly recommend this company.

9 November 2017
Unprompted review
Rated 1 out of 5 stars

Use at your own risk...

Phone sent in to Tech360, over a month later and they haven't acknowledged receipt, despite the fact that the tracking number they provided shows the phone as having arrived with them the day after it was sent.

I have raised this with CompareMyMobile, provided them with the information that they needed to investigate, and they have not responded. They are now ignoring any queries that I send.

Appalled by the entire process, my husband sold his phone through another company and had payment within 2 days. This is an unacceptable experience, and non-existent customer service.

12 October 2017
Unprompted review
CompareMyMobile.com logo

Reply from CompareMyMobile.com

Hello Ailis,

Thank you for leaving a message on our Trustpilot page.

Since we first exchanged emails, we have been speaking with Tech 360 regularly in order to reach an agreeable solution. Apologies if this has not been made clear to you, but I can assure you we're working hard behind the scenes to get this sorted as soon as possible. I will follow up again today with Tech 360 about your specific order and check in on their progress.

Please feel free to get in touch with our team again if you have any follow up questions; we're here to help.

support@sellmymobile.com // 020 7400 7416

Thanks!

The CompareMyMobile.com Team

Rated 1 out of 5 stars

AWFUL

AWFUL

I think this is a scam,

I have used this website twice, had an email to say that I was being sent a bag for my phone only to then contact them asking where the bag was to be told they do not send bags.

14 September 2017
Unprompted review
CompareMyMobile.com logo

Reply from CompareMyMobile.com

Hi there,

We are a comparison website so don't send out postage bags or issue payments! We simply price compare a range of mobile recycling companies who do provide that service. Our job is to help people find the best deal for them, and then the recycling companies receive the phones.

Please could you amend or remove this review so it reflects our price comparison service?

If you have any questions, please drop us an email at support@sellmymobile.com. You can also call us on 02074007416 if that's easier for you :)

Thank you!

The CompareMyMobile.com Team

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