Commerzbank Ag Reviews 

The way they do things really feels like a scam. I sent another person a recommendation to open an account in this bank, but did not receive my 100€ bonus for recommending a new client. An online complaint did absolutely nothing, just zero, they didn't even deign to answer. An earlier feedback from the bank was "come to the bank personally". What is there to explain personally, I wonder. They can see the account that's been opened and fulfilled all their requirements for a bonus. I also offered to provide the application for the account opening (the new client sent it to me) where it can be seen what recommendation code was used (in case they can't find it in their paperwork themselves). Why should one waste their personal time to go and argue with the bank over a thing that schould work automatically and is 100% clear? Because they want you to think "2 hours of my personal time are not worth these 100€" and forget about it. Well, that's called a scam. I wouldn't recommend the bank to anyone, especially seeing how they scam you out of your recommendation bonus.

This is no other way to say it, the WORST bank i have ever dealt with. They hang up on you if you call and ask for an English agent, they put out a photo tan app with an error and make you run around to fix it, randomly block my cc, and always say sorry thats the way it is. This is really one of those places that deserves less than 1 stars... They advertise english support, but offer none, or say this is Germany why should we speak English. What a &($^%^ bank, time to find another.

So slow, every transaction takes time. Poor customer service.
I am going to switch soon.

It's three days and still my transfer from one German bank account to another German bank account is taking nearly three days. Unbelievable.

Recently, I have transferred from my acct in the US to my Commerzbank account. Exchange Rate for $100 which equals to 97euro. Commerzbank credited 83 euro to my account. They charged me 13euro in Transfer fees. I was shocked that the German government would allow such a robbery? Please avoid transferring money.

This is such a ridiculous branch (Pasing). I think the employees need to learn some patience and motivation to get customers. How can a person judge a person’s language in one sentence and claim that he doesn’t speak a specific language? While he himself was not fluent in that language. Commerzbank I have to sadly say you if you need customers then ask your employees to have some patience and train them really well to have some patience or hire someone who has patience. I really felt that you train the employees just to avoid customers and get rid of them just not get any new customers. What a pathetic behavior of Employee. Commerzbank should be ashamed of having such employees.
Commerzbank offer sounds like Get 50€ to get insulated and Don’t open your account.
What a pity that your own employees tell customers to visit other banks to open a account ohh Commerzbank you really need to shut down now.
Also I’ll make sure none of my contacts should have an account at your bank and I’ll post this review to wherever possible.

My experience was beyond my expectations. My request for a loan was reviewed and approved in less than an hour and in less than 3 hours the money was in my account.

I called from the US to make an address change and for a new credit card. I was transferred several times, was waiting for 40min, and asked for a simple appointment since no walk-ins are possible in the branch. One very unfriendly service representative was not responsible, and the other unfriendly person did not give me an appointment. I should use the OR code?? You cannot walk in, and you cannot make an appointment. How is this bank keeping any customers? I will switch the bank.

Even 1 star is too many for them.
I came to Germany from Russia in 2018. Due to current situation I need to provide a prove that I stay in Germany legally. Fine, I do not have problem with that, but Commerzbank manages to make problems for customers out of anything.
I can do it only at a branch. The one I opened my account one at is closed. The closest one is closed. The one in city center works from 9 till 18 with a lunch break. If you need something from Commerzbank, take a day off. The first time I came they were not serving anyone, just sending everyone back. The second time only I was unlucky - they told they don't have time for me this day. The third time I came I even managed to go up to an employee who was supposed to register my documents. But she just sat with them for 5 minutes in front of a computer and told me afterwards, that their program is not working, I should come next day, no promises though it would be working. I was fed up. After all, this needed only if your income or savings exceed 10000 euro - not even close for me. Or so just a letter from Commerzbank was saying.
After a month they have blocked my account. No warning, no indication - the payments or transfers were not coming through. I called the support, they told me there is nothing on their side, but account was unblocked. Then I was talking to a support I also asked to make an appointment for me at a branch, but I got nothing.
Today they blocked my account again. But today they have confirmed that is because I'm Russian. Support says they won't do anything, I should go to a branch. Until then they will just keep my money to themselves.

Avoid at all costs, every single simple thing is a big problem at this bank, including withdrawing your money even for smaller sums between 5k-10k.

I am, which will soon become past tense, a customer for 5 years. And in this 5 years it went from a decent to horrible bank.

Problems I had in the last few months:

- I couldn't withdraw 9kE I had. Why? The managers there had a great idea for saving, cut the personal costs by firing people and closing the branches. So in the city of around 100k people you can't get your money in the branch office anymore because they don't keep any money in it anymore and have only few employees left.

I ended calling the support all day and each time I managed to actually get someone I was told something else.

The base idea was to withdraw that amount at the ATM and I was told to call the support so they can make the mark so that I could withdraw that on the ATM.

Simple but hardly solvable at this bank. It's happening today and I have lost all day just trying to get to my money or at least get a clear info on how to do it.

- Because of understuffing in the remaining branch offices you can't do almost anything. If you have any problem with the Online Apps you won't get any help in the office, as said earlier you can't withdraw money, need to wait for weeks to get an appointment. Sincerely I'm not sure what can you do at all.

- They are very understaffed so getting an appointment is very problematic, not to mention that it's almost impossible to get it outside of the normal working hours. So you need to take a day off just to come to them and to be told that they unfortunately can't help you and you need to call online support for days.

- I have tried to get a small online loan (5k E) using the video identification. I completed the identification but didn't get any notification. So I don't have any clue what is the status of it. But the real problem is that neither the branch office nor the online support could tell me anything about it and their advice was just to wait and see if anything happens. I'm still waiting...

- You can't get account transactions data older than 1 year either in online banking or in the office.
Other than monthly account prints in pdf.

So if you for example want to search for something 14 months ago, so that you could send that to concerned party you can't do it. You can only send the whole month pdf with all all your outgoing and incoming transactions.

- All those problems haven't stopped them to introduce monthly fee for having an account with them. It's like they are punishing you for remaining at such a lousy bank. At least on that I can agree with them, those who chose to stay with them should be punished.

- Online banking app is not the most reliable one

In short handling with this bank feels like you are in an dystopian alternative reality. I just can't wait to change the bank.

The website and app are a mess.
-Why does it take so long for a transaction to appear on the website/app ?
- Sometimes it won't let me login if I don't delete every cookie and cache.
- The english versions are lacking important parts, what does it cost you to translate a few hundreds of words?

The bank doesn't open accounts for certain nationalities. Racist imbeciles! Hitler is so proud of you.

I am still shocked at how impolite the person I spoke to on the phone this morning was .Avoid this bank.

Worst bank ever.

I was fed up with the bank so i procced to terminate my account with them, they send me a letter confirming that my account will be terminated by 18.04.2022 and my money will be moved to my new bank, today is 25th and still my account is not deactivate and my money is not move to my new bank.

Since I am traveling a lot, I don't have the time to visit bank's branch so I called the customer support, they are like sorry I can't help you, because your case is with the Branch and you should go to Branch.

I wrote serval emails about one of my urgent transaction prior to this case and they blocked my email, so even if I send any mail it just does not through. WHAT A BANK.

I want to leave this bank so badly but it wont let me go as well.

WORST WORST WORST WORST WORST WORST WORST WORST WORST bank ever.

It's really difficult to get an employee on the phone. Horrible service.

The customer service has no English service, even though MANY of their customers are English speakers. The people who finally talk to you refuse to speak English. Grow up Commerzbank. This is the 21st century...

Worst customer servise in my life. I have a Premium Account and next free appointment online was in two months' time. I called customer support as my issue was urgent and they YELLED at me on the phone saying "If there are no appointments online where shall I pull out an appointment for you. Do you think I am magician" Continued teh woman and giving me no alternatives whatsoever. I am deeply offended and regret putting my money here. I will close the account as soon as I can.

1. Credit card info got stolen and used for some online transactions. The bank found it suspicious so they called me to check and was confirmed that it wasn't me authorizing those transactions. They assured me on the phone that they would not charge me but eventually they did! I emailed them to ask and they said that the transactions took place sometime ago and now they couldn't do anything because they would then incur a loss if they arrange a refund for me! Now they even stop replying to my emails. I feel unsafe with my money in this bank because they can just take money out of my account without my authorization!
2. The bank told me that transferring money from my euro account to an euro account within the EEA would not incur any fees but they charged me 27 euro for a transfer from Germany to Belgium. I went to the bank to ask why they charged me and they said they didn't know and would get back to me, but they never did!
TERRIBLE SERVICES.

They closed my account without sending any digital notification (email, app) and with little notice period. It is impossible to contact them (no answer email or phone calls, nobody speaks English neither) and my money is stuck with them. I cannot access my information or a bank statement and I cannot pay or receive salary.
The worst service I have ever seen. I will fill a complaint with Bafin, this is not acceptable.