Columbus Direct Reviews 10,915

Impossible to get to speak to a person or have an email that isn’t automated

No help or more important no advise what to do at all after we experienced cancellation of our flight and many unpleasant situations after that.

Easy to use website and excellent value. I got a one trip travel insurance for me and my daughter for £22. Documents came very quickly. Would definitely recommend 👍🏻

I made a claim for theft which was rejected. I have been taking out travel insurance every trip abroad throughout my life (I'm 65) and made 3 or 4 claims during that lifetime. My claim with Columbus was theft of a bag from a ground level hotel room with an open window that had no security in Calais. We made no police report as we had a train to catch. The hotel said we were liars (well they would) - it's Calais. Our advice - don't book a hotel room in Calais and certainly not on ground floor. There was 4 months left to run on the policy but no refund for cancelling the policy. The customer service from Columbus is my complaint. Multiple agents were dealing with my case over many weeks/months repeating the same questions and asking for a 'hotel report' which I asked to see stated in the T&Cs. I can certainly give a report TO the hotel for its rubbish security.

In response to Columbus below: they take the trouble to respond only to not read what I wrote. Also, my expectation of refund (pro rata) on the 4 months left to run is unused time, not my complaint.

As with other reviews, claims take an unacceptable time to be settled. Claim was entered early August and all requested evidence was given within two weeks.
As of today, despite a number of chasing emails, I still have no idea when this will be settled, as no one at Columbus responds to requests for this information. Somewhat horrified by other reviews where 6 months or more have passed before settlement!
Claim reference 407806

I am enjoying this audio book more than I thought I would!
The story is thought provoking. The narration is really great. And im learning new phrases like
Whiskey Tango Foxtrot!!!

Excellent product and customer service. 10 out of 10.

I have used Columbus twice now and have found the online application process very clear and straightforward. I have had queries on the medical declaration and when I asked for help the response was quick and very helpful.
Columbus made the process easy and I would recommend them.

Taking out your insurance was very straightforward. We didn't need to make a claim, so can't comment on anything else.

Had a number of queries which were answered efficiently in the chat.

Error in name sorted very quickly very helpful 🙂😃😃

Really good cover for a really good price,And so easy to book with EasyJet would recommend to family and friends.

I have always used Columbus Direct for my travel insurance and have never until now had to make a claim. After my experience with them, I will never be using them again. I am still waiting to hear back from Columbus Direct for a claim I submitted back in February. I have provided all necessary documents to them but they have done nothing. The last email from them was back in July telling me they are still experiencing delays and despite many emails from myself, since then, I have heard absolutely nothing. I doubt I shall ever hear from them again or see a penny regarding my claim so for this reason I cannot recommend their services to anyone. Unfortunately, I have learnt the hard way and have lost a lot of money. You get what you pay for. From now on I will pay more for an insurance company with a better service and reputation.

UPDATE: It seems I should have complained earlier as, within a matter of hours from writing this review, my claim has now been approved! Such a shame it took so long to get a response but I am happy with the outcome now. Thank you, Columbus Direct.

It was good insurance to go with. I did get paid out but i had to ring a week later as they had forgot to send my money back to me. Im abit gutted that im going away next year and the insurance is nearly £51 rather than the price i paid last year of just under £36.

The cover offered by the policy is first class and excellent value for money. Customer service however, could be far better. It was almost impossible to contact a customer advisor in order to discuss an issue which was not helped by slow email responses. In fairness however, when I did finally get to speak to a customer advisor my problem was sorted without issue.

It was smooth, no fuss, a renewal of the Policy

Unresponsive- no clear channels to access a refund. No response from customer service.

I was eligible to cancel my policy within a 14 day cooling off period. Yet when I got through to CD - the lines had been closed. There was no way for a customer to reach a team member. My request for refund, has not been acknowledged- nor has any money been returned.

I WOULD NOT RECOMMEND.
Zero stars.