Columbia Sportswear Reviews 

Absolutely shocking customer service would not recommend - avoid!

I love all those items I purchased from Columbia Sportswear in the last 5-7 years. They were practical, fit for purpose, good quality and even fashionable. It is rather regrettable that the selection has become somewhat limited recently. And their website became too slow to perform extensive searches.

Following confirmation from Columbia (on the 5th March), that they have received the return of two coats in perfect condition, they advised that would process a refund within 10-15 business days. 15 business days have passed and I have still not heard a word.

I phoned Columbia today to ask what was going on and they acknowledged receipt of the items and that due to a technical issue, they had neglected to process the refund. They advised that a manual refund would be processed by the end of the day and unfortunately, I still have received nothing.

As they do not have an exchange policy, where you can swap one size for another, you simply have to request a refund and purchase a different size instead. If this is going to be their approach, you have to be confident in their ability to process returns and conduct refunds. Unfortunately, their refund process does not work and I fear I will end up having to raise a dispute.

It is sad, as I have purchased three other Columbia jackets this year and they are absolutely fantastic. In addition. the process for ordering an item works very well. It is just the return and refund process that fails and for a business that operates almost entirely online, it is simply not good enough

18 month old, hardly worn, leather coming away from sole. No longer waterproof. Absolute rubbish and not fit for purpose. Stay away from this product or regret it.

Please avoid buying directly. I love their clothes but the direct website and returns are terrible. Customer support blames the high volume of a winter sale but it shouldn't take longer than 14 days after they receive my item to refund. They have now breached UK trading standards in the process. I have reported them. I don't know when I'll get my money back. I'm clearly not the only one either.

I returned the item I purchased from your store back on January 22nd, and guess what? I haven't heard a single peep from your so-called "customer service" team since then. I sent an email last week, that was supposed to be answered in 48h....It's been weeks, and I'm still waiting for my refund.

I find it absolutely mind-boggling that a company of your stature can't manage to provide even half-decent customer service. It's not rocket science, guys. A quick and efficient refund process should be a basic expectation, but apparently that's too much to ask for from Columbia.

This kind of treatment is simply unacceptable. You can't just take customers' money and then disappear into thin air. It's downright shameful and it's tarnishing your reputation.

Worst delivery service ever.
Waiting for 2 days for nothing.
All SMS and emails with wrong info.
In UK they send emails with USA sizes, why?

Item returned early December, UPS have declared they have lost it so why am I still waiting for the refund after numerous emails to you and phone calls, shocking customer service

I was awaiting a large refund and after reading reviews below I was very apprehensive I wouldn't get the money back without a battle/ having to claim through credit card company.

I am posting below to reassure people that my return was processed in line with the maximum timescales published on columbia uk website.

Yes, this is slow compared to many other companies but the refund did arrive within the time scale they had advertised without me having to chase.

Returned items arrived at UK depot on 5th Jan and I received my refund 15 working days later on 26th Jan.

Holding my money hostage for a return that they received weeks ago. And every time I call they say they'll email me back and they never do. And everytime I ask to escalate they ask me to email, which guess what, they never come back to.

3 months a go i have bought outdoor boot in Columbia Turkey. After 20/ 25 times usage boots are have been abraded I bring back to boots to examination. A few days later Columbia informed that products are ok in terms of material and production quality. I called customer service after but not really satisfied information regarding to inspection report.

It is not fairy that Columbia informed me their products are ok becouse i bought outdoor boot and used during rainy day in Turkey.

I really disappointed because if this outdoor boots designed and tested very well in terms of product development process; those outdoor boot can not be abraded in this daily life usage.

On the other hand customer relationship very bad their brand value is not good to after sales services

I placed an order on this website in November 2023. It is now January 2024 and I still have not received my refund.
Delivery of my order took 11 days. I was deeply disappointed that the incorrect sizes were sent. I tried to contact the company by e-mail; it took 13 days for them to reply and even then they did not offer an apology nor did they offer to rectify the situation by replacing the incorrect items as per my request. I don't think they even bothered to read my e-mail.
I initiated a refund via their website. They sent me an e-mail saying: 'The parcel you returned has reached our intermediary depot. It will soon be delivered to our warehouse in France. Once there, our team will treat your return as soon as possible.'
Despite confirming they have received the items back in their depot, I have had no refund. They owe me £154.00 which they have had since November 2023. I have no option but to now initiate a refund via my bank. What a total waste of my time!

RUBBISH RUBBISH ROBBERY
I have placed an order 18/11/23 they delivered to wrong address.I have been trying contacting them to solve the issue it’s almost 2 weeks zero help still haven’t got my package.Finally I gave up and asked for cancellation and refund but I have been told that we can’t cancel it I don’t know how it is possible.So now I can’t get my order and I can’t get refund.Absolutely NIGHTMARE

Would give zero stars if it was an option.
Sent me a stain covered jacket; when I asked to return it they send you a big label to print off just to inconvenience you further.
This is now 14 days after returning it and they’re telling me they can’t refund me until the parcel has reached France (I sent it to a depot in Coventry).
Abysmal customer service that are no help at all. Couldn’t care less.

I returned item two weeks ago and still haven't received my refund!!!!is this even legal?!I will never purchase anything from this company again!!!!!

AVOID!! their delivery services are horrific and the customer service is shocking. The last person I spoke to was huffing down the phone yet they are the ones who claim to have delivered a parcel that is literally no where to be seen!! 2 weeks before Christmas and they won’t refund me without investigating which takes 10 working days.. disgusting.

I ordered many times from columbia i love this brand but everytime I was order there's a problem with delivey.Very poor delivery services,lost parcel one time and delayed packages many times, no delivery on time and the company of delivery send email they attempted to deliver but they wasn't attempt, I am at home whole day and no one knock on my door. And now I should to go to the centre of company to recieve
my order oh no that's so bad

Ordered on Wednesday evening & just arrived as said.
Quality walking shoes for this time of year.
Thanks Columbia UK for such a great service.
Totally recommend.

This stores is advertised on Google maps as open.
It is not
It closed months ago.
Columbia can't be arsed to remove this from Google maps.
Bad