Columbia Sportswear Reviews 

Horrible customer service
I also ordered a jacket for my son on Black Friday. I live in an apartment with package lockers. I received an email from Columbia that my package was received however, I never received an email from the package locker that I had a package. I had the apartment manager open all the lockers, and my package was not in there. She even did a deep dive into all packages that were delivered around the supposed time that the jacket was delivered, and there wasn’t even any in the same time frame. She was kind enough to reach out to the three people who had a package delivered within the hour that the supposed package was delivered and no, they didn’t have my package. I called Customer Service to let them know and they said it would take up to two weeks for them to “investigate” in the meantime, I ordered the same coat for my son. They were kind enough to give me expedited shipping. I continued to call and they couldn’t provide me any information about the investigation and they kept telling me to call back in a couple days call back in a couple days then they send me an email that their investigation is closed and then it appears that I received the package. I did call to try to discuss that. I could also offer proof by having the apartment manager, print out documentation showing that there was nothing for me in the package locker, but they said it was final and that there was nothing they can do and they thanked me for understanding. I’m a 43-year-old X military female who have used Columbia gear my entire life I’ve loved it. It’s the only coats I’ve ever owned, but recently they suck and I will never ever buy from them again and I urge you to not order from the website it appears that they outsource customer service to a third-party and they have no control or no answers for you. Colombia is just trying to save a buck while screwing their consumers.

I ordered a coat as a Christmas gift on Dec 7. The carrier, OnTrac, never attempted delivery and officially declared the package lost on Dec 22. Despite the shipping company admitting they lost the item, Columbia Sportswear continues to give me the runaround. I have called multiple times and am told they are "investigating," but what is there to investigate when the carrier already gave up? It is now Dec 27, Christmas has passed, and I am out of both the gift and my money. They use budget shipping services but don't provide the customer service to back it up when things go wrong. Great products, but terrible post-purchase support.

I ordered a Columbia jacket on 12/1/25 Cyber Monday it is a Cloudview Down Hooded Jacket It was 205.00. I followed the tracking every day and then after about 20 days, my shipping tracker finally said undeliverable. I contacted the company via email and phone call to their customer service department. They keep telling us that they have to do an investigation before they can credit my account for the first jacket that was purchased on December 1st. When I called the company about trying to find the first jacket that is listed as undeliverable – the guy I talked to said that I should re-order the jacket and pay again BUT that my account would be refunded for the first jacket in 1 business day. THAT NEVER HAPPENED. When I called them to say my account has not been refunded – they said the guy gave me bad information and that it would have to go to their investigation department which would take 7-14 days. Now I have paid 2 times for a jacket that I do not have. When I call to ask for them to just give me my money back – I get transferred from one person to the next and they all say this is going to investigations. I said they can see right there that the package was undeliverable – what else is there to investigate? I do not have confidence that I am going to receive the second jacket and may start proceedings to dispute with my bank and I filed a complaint with the BBB

They did not let me cancel my order two hours after having just placed it. They didn't even start shipping it yet why can't I cancel. The only solution they had to offer was that I return it for a $6 fee

THIS IS THE WORST CLOTHING COMPANY OUT THERE. Sassy, non helpful customer service that cancel my order. I ordered on Dec 13th for my wife for Christmas and no one knows where the package is, maybe cause they went the cheap route with a shipping company called Ontrac and the package is no where to be found. Yet no one at Columbia cares or will do anything about it.

Bought an item far before Christmas, said it was going to be delivered on the 19th, didn’t show up until Christmas Eve, tracking was not available or working. Right after delivery found out they had put it on sale for 25 percent off, called and asked if they could refund the difference. They wanted me to send the already received gift back and reorder! Otherwise they would only give 10% off a future item and I would have to pay for shipping.. Terrible customer service…..do not order from them.

My order was severely delayed (7 days+), which meant that I was not able to give it as intended gift (recipient already left the country). No communication from customer service about the delay. And after I reached out proactively to chase, they **RESPONDED AFTER 15 DAYS** to announce that they are 'pleased to see that the order was delivered on 15 Dec' (= several days after the last acceptable date I shared with customer service when I reached out). I usually check trustpilot before ordering online, but thought not needed for Columbia. So wrong! Avoid!

Item was delivered to some other apartment in my community and the delivery partner's proof is delivery is very blurry to even make out which it it ended up at. No investigations are done, but just based off the very blurry image the delivery partner took, they closed the investigation and concluded the item is delivered. So, they don't care if they put the package at the right house.

Terrible service, literally ordered something over a month ago and they still can't find the package. I need this for christmas and they keep saying they will try to find it but give me no update... Safe to say I will never be ordering from them again. It's an absolute waste of my money.

I returned my order 24 days ago, but there is still no update. I called last week and they gave me some bullshit story. Will never buy anything from Columbia again.

I have never been more disappointed! I’ve always loved Columbia products but I’m done buying anything from them after dealing with their lack of customer services. We purchased a coat for my daughter late November for Christmas and their courier, OnTrac says they delivered it on Dec. 11th and we never received it. We have Blink, I was home all day, and we checked with nearby neighbors and no coat! No picture was sent and after dealing with OnTrac and Columbia, still no refund or coat. This is so disappointing, especially a product name I’ve stood by all these years. Never again!

As many reviews suggest, I’ve had an awful experience with this company. Ordered during Black Friday and the order took nearly three weeks to eventually arrive. Despite this, my biggest complaint regards their customer service. One of my items did not arrive and customer service was horrific. Conflicting information from staff, tried to argue it was UPS’ fault, was asked to email three photos over to them, when I asked photos of what, the customer service rep didn’t even know what he wanted a photo of. Was asked to sign a form to launch an investigation, after sending it over I asked a couple of days later if it was sufficient and they said they wanted me to print the document and handwrite the information instead? Super strange customer service, with no resolutions to their mistakes and refund still pending (though I’m sure they’ll think of something else to make up to hinder the process) - worst customer service I have experienced

I haven't dealt with a company so unethical for a while now...
I made a purchase with them online and one of the products wasn't in stock, but the site wasn't up to date. They charged me for the product and wrote me a mail that they can't ship it. They said they will revert the transaction on my card, but I never received the money back. Instead they charged me with some additional money a few days later!!
Of course, they stopped replying to my mails.
This is straight scamming at this point...

Placed an order with Columbia back on 12/2 with delivery date of 12/12. Delivery was pushed back to 12/13, then 12/14, then 12/16, and so on. OnTrac shows package is in Minneapolis, and has been since 12/14, but lists "weather delays" for Minneapolis since 12/14 and will not provide an updated delivery date. Minnesota has not had weather to cause delays since 12/9 - prior to the "weather impact" alert.

I can only open a ticket with the chatbot at OnTrac. The tracking now shows "Exception" which means, as I assumed from the start, OnTrac has lost the package.

Columbia has been little to no assistance saying it is out of their hands. Choosing a carrier like OnTrack with overwhelmingly negative reviews from customers who frequently report issues like late/lost packages, damaged items, and poor customer service, absolutely makes Columbia responsible.

Columbia has now opened a "ticket" for my package, but is going to make me wait 14 days before declaring it lost and sending me a refund. I want a refund now.

Not only will I no longer do business with Columbia, I will no longer do business with any company that uses OnTrac for delivery/as a carrier.

Order was delayed so sent online message and received no response. Rang and spoke to someone who said they would chase it. Had a message to say sent to courier but kept checking and it hadn’t been picked up by courier as they had no knowledge of it. I eventually received order after I message, 2 phone calls and 12 days.

I purchased a ski suit from Columbia on December 1, 2025. After placing the order, I tracked the shipment and found no clear information. The status repeatedly showed that delivery was being rescheduled or that I was not home—neither of which was true.
I called Columbia twice for clarification and eventually requested a credit because I needed the suit for an upcoming ski trip. It has been 16 days since I placed the order. They refused to issue a credit or send a replacement immediately. Instead, they told me to wait an additional five days for resolution.
This has been the worst experience I’ve ever had with a retailer. Columbia has always had a strong reputation, but based on this experience, I no longer believe that reputation reflects reality.

Utterly abysmal. Ordered shoes on 5 December. Phoned a few days later to say I needed them by 18th as going away and concerned that because they use UPS and UPS never knock or ring at my property (they ALWAYS leave the parcel on the doorstep, leave, and text to say delivered) that my parcel will be left open to the elements / stolen if delayed. Customer service no help at all - could not (more like 'would not') even contact the warehouse to expedite a solution. Suggested delay because of Black Friday. Other companies seem to manage Black Friday perfectly well. Columbia? Oh, no. They prefer the 'no can do' approach. Just excuses; not meaningful, 'can do' customer service to actually help.
12 December, finally marked as despatched.
16 December, still not even with the UPS courier - still at warehouse awaiting pick up.
So now, no chance of arriving before 18th. Given UPS experience of never ringing to see if you are in, the shoes will be left on doorstep on busy road for two weeks ruined by weather or stolen. I know I will have a problem in the new year trying to arrange a refund for shoes that will likely be marked as "delivered".
Honestly, never ever, ever, ever shop with this company. They deserve to fail. I will certainly be going elsewhere next time. If you do choose to shop here, then be prepared for the abysmal too.

I will never order anything else from this site. They are a total and complete rip off. I ordered a coat on November 30th 2025 and I haven't received my order yet, nor can I get my money back. I have called several times and spoken with several different representatives who has constantly given me the run around about merchandise, I also.ordered clothes for my son and I haven't received those as of yet. I have wasted my money and my son's money on Columbia I am out of 300.00 or more due to the incompetence and fradulent procedures of this company. The shipping ONTRAC is absolutely horrible, I believe my merchandise was stolen or it hasn't been shipped and Columbia is now trying to cover uts tracks. I signed up of text alerts through ONTRAC and I haven't gotten one alert. I have been trying to be patient with this company, but what they don't is, I have a popular cousin on YouTube with many followers and I have friends who are civil judges and lawyers, becareful who you disregard, because you never know. when you will be blasted across social
media or sued. Bottom line is people work very hard for their money and to be treated this way is a disgrace and shady business practice. Columbia you really need to refocus and reevaluate your business practices. This is complete negligence.

I placed an order for a jacket (not particularly cheap) which seemed like a good deal in the final days of their black Friday promotion.

This was the 1st December. After contacting them, only to be ignored I raised a dispute with PayPal and am currently waiting for their decision.

On the day PayPal informed me that they have contacted them for a response I coincidentally (or not) got a tracking number email from CS. That's not moved from a label being created and awaiting collection on the 12th.

Don't buy their 4/5 business days lies and avoid buying anything if you expect to actually receive your order.
I'm annoyed with myself for not researching the reviews on TrustPilot before placing the order. It looks like they have a history of not sending items and ignoring customers.

2 weeks to receive my order. The wait was so long I I found same items on Amazon with a 48 hour delivery. Once I received this order I returned it same day unopend. Return time was 7 days plus 5 more days to get the refund. Customer service can only say one thing "Return times are 7-10 business days". There are many much more efficent on line ways to order the same product with out this nonsense. 1 month to receive and return is no longer acceptable. Columbia come to the new century Dont order direct from Columbia. com