College Ave Reviews 

3,524
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,524)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing and Helpful

College Avenue has made a very stressful financial transition easier. Everything has been handled with professionalism and everyone has been helpful and supportive.

4 July 2026
Rated 3 out of 5 stars

Easy Application terrible rate

Easy Application terrible rate - twice that of Sallie

17 July 2026
Unprompted review
College Ave logo

Reply from College Ave

Mike - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment options selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 5 out of 5 stars

It was super easy a little annoyed that…

It was super easy a little annoyed that I had to even cosign for the loan when my daughter is 30 years old. But other than that, it was great. I did it in seconds approved in seconds couldn’t have been easier. Very good experience.

2 July 2026
Rated 3 out of 5 stars

The interest rate is higher than you…

The interest rate is higher than you show 1st or advertise. Students loan should be treated at the best among any other loan but looks it is not.

30 June 2026
College Ave logo

Reply from College Ave

Chung - Thank you for sharing your feedback. We understand that interest rates are an important part of the borrowing decision. While advertised rates reflect the range of rates available, each loan's final interest rate is individually determined based on factors such as the applicant's credit profile, loan details, and market conditions at the time of application. We strive to keep our rates competitive and appreciate you taking the time to share your experience.

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