College Ave Reviews 

3,529
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,529)

698 reviews in the last 12 months

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Rated 3 out of 5 stars

great customer service bad rates

I thought the people on the phone were very helpful but I think the interest rate this year compared to last year is crazy even though normal interest rates are close to the same as this time last year

5 June 2026
College Ave logo

Reply from College Ave

Joe - Thank you for taking the time to leave us a review! We are glad to hear our customer representatives were helpful, but sorry to hear you are dissatisfied with our rates. Although our interest rates vary by product and the applicant’s credit, they are also impacted by other factors, including the repayment option and loan term selected. In the application, we provide all the repayment options and details about the interest rate for you to choose prior to taking out the loan.

Rated 5 out of 5 stars

Unbelievably easy

Unbelievably easy, simple, and quick. I did have a couple questions and use the chat function on the website. They responded to me almost immediately with thorough, clear and concise answers. We got my daughter, her loan in no time at all. I’ve never actually had alone go this quickly and easily before.

4 June 2026
Rated 5 out of 5 stars

College Ave is great!

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the University directly to get the funding to them. The website is easy to navigate and keep track of the loans. I highly recommend it to anyone needing loans for school.

27 May 2026
Rated 2 out of 5 stars

Med School Loan

Liked the user-friendly interface. Would have preferred some information about how co-signing reduces interest rates. Sufficient provision of loan amount, but loan terms seem otherwise unsustainable despite co-signing with decent credit.

P.S. Med school’s expensive. Being obliged to rely on such high-interest loans following the federal funding cut is nothing to be satisfied with.

This is not a recommendation so much as it is an unfortunate necessity.

27 May 2026
College Ave logo

Reply from College Ave

Aaron - Thank you for sharing your experience and for highlighting our user-friendly application process. We're glad you found the interface easy to navigate.

We appreciate your feedback regarding co-signing and interest rates. Providing clearer information about how factors such as co-signers, credit profiles, and loan terms may impact rates is valuable, and we'll take your comments into consideration as we continue to improve the customer experience.

We also understand your concerns about borrowing costs, particularly given the significant expense of medical school and the evolving financial aid landscape. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment option selected. We provide all the details about the interest rate for the customer to accept prior to making the loan.

Thank you again for your thoughtful feedback.

Rated 5 out of 5 stars

The College Ave student loan program…

The College Ave student loan program offers a positive experience due to its competitive and reasonable variation of rates and payment options. The company operates efficiently, with streamlined application process and clearly presented documents that are easy to understand. Additionally, the company maintains regular communication regarding the approval status and fund certification notice. Outstanding Service!!!!!

26 May 2026

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