This is my second time using Collection Pot and I'm very happy with both experiences. It's easy to set up and share, and I enjoy being able to add GIFs to messages. I would have given it 5 stars, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy website and very useful for our business. The only reason for not giving you 5 stars is because recently I have had problems retrieving the vouchers. As these vouchers are for staff presents, it... See more
Company replied
Collection Pot was ideal for an office collection. It was easy to either send flowers or a gift card. The alternative option to transfer the balance to someone was perfect. Individuals who left mes... See more
Company replied
I used this for a leaving collection - it was straightforward to set up, circulate the link and to use. I had slight issues trying to send the money to my bank account as this was not immediately obvi... See more
Company replied
Company details
About Collection Pot
Written by the company
One of the key features of Collection Pot is its ability to accept payments from various sources. You can use Visa, Mastercard, which means that people can contribute even if they don't have an account.
Another unique aspect of Collection Pot is that it sends the Collection directly to the recipient when it closes. This means the recipient can choose the gift and receive something they want. You also can leave a message on the wall of the Collection Pot that can be seen by everyone who contributes; it's an excellent way to show the spirit of giving and express gratitude.
Whether you're looking to raise money for a group event or want to show appreciation for someone, Collection Pot makes it easy for everyone to contribute. With its easy-to-use interface, payment card and country agnosticism, and direct-to-recipient functionality, Collection Pot is the perfect platform for all your group gifting needs.
Contact info
United Kingdom
- hello@collectionpot.com
- www.collectionpot.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The percentage you charge on the top of…
The percentage you charge on the top of each contribution is just too high, over 25%!
No, I didn't mean the tip. I meant the message that pops up when someone enters the amount, ex: £5 "if you want ...(name of pot) to receive the whole £5, add £1.25 (or more I don't remember exactly) and then the contributor pays £6.25 but the pot owner only gets the £5!
29 January 2026
Reply from Collection Pot
Hi IP,
Thank you for your feedback! Just to clarify for future reference, our standard contribution fee is 1.9% + 20p.
We do ask for a tip (if you’re able to) when someone contributes. If a tip is added at the time of contribution, it covers the 1.9% + 20p card processing fee, and anything extra helps keep the platform running.
If no tip is added, the card fee is simply deducted from the contribution instead.
Tipping is completely optional, there are no hidden costs and no pressure. It’s just a simple way to support a platform that helps you collect, organise, and celebrate without the hassle.
If there's anything you need assistance with, please don’t hesitate to reach out at hello@collectionpot.com — we’re happy to help.
Warm regards,
Customer Success Team
Take your money.
Not only do they take a percentage of your collections but when checking out be very careful as they add on a stupid tip that I didn't want!!! Thought I had unchecked it as it said it was transferring my full amount only to find a reduced amount in my bank account.
Will not be using again.
31 January 2026
Unprompted review
Reply from Collection Pot
Hi Ally,
Thanks for your feedback! We’re sorry to hear this caused frustration.
Collection Pot does charge a small fee, which is shown upfront. Any tip added at checkout is optional and can be removed before completing the transfer. That said, we appreciate the feedback and will share it with the team to help make this clearer.
If you’d like us to review your transaction, please contact us at hello@collectionpot.com.
Warm regards,
Customer Success Team
Complete scam
Complete scam, adding in a huge suggested charge on contribution, then taking c. 2.5% out if you decide not to add a 'contribution'. Despicable.
31 January 2026
Unprompted review
Reply from Collection Pot
Hi Matt,
Thanks for the feedback! We’re sorry to hear you felt disappointed with your Collection Pot experience. Our fees and optional tip are always shown clearly before payment, and opting out of the tip should be quick and straightforward, we never want anyone to feel misled.
If someone tips when contributing, it covers the 1.9% + 20p card fee, and anything extra helps keep the platform running. If they don’t, that small fee just comes out of their contribution.
Tipping is completely optional, no forced charges, just a simple way to support a tool that saves hours of chasing, reminding and spreadsheet juggling.
Warm regards,
Customer Success Team
Very easy to follow & use
Very easy to follow & use, to save group funds it can be added to without any problems. Expiry dates can be altered easily and added to
23 January 2026
Reply from Collection Pot
Hi Sue,
Thanks so much for the kind words!
We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
It is user friendly
It is user friendly, easy to share with people and collect the pot.
23 January 2026
Reply from Collection Pot
Hi Siu,
Thanks for the lovely feedback!
We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Useful site
Useful site, but wish it didn't automatically deduct fees from contributions. Leave it until the collection is complete and then request the fee from the organiser.
23 January 2026
Reply from Collection Pot
Hi Nyree,
Thanks so much for your feedback!
We’re glad you find the site useful. We hear you about the fees being deducted automatically - right now, that helps keep everything clear and transparent for organizers.
We really appreciate your suggestion about collecting fees at the end, and we’ll definitely keep it in mind as we look at ways to make things even smoother for everyone.
Come celebrate with us again whenever the occasion calls for it!💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Deborah,
Thanks so much for the kind words!
We aim to make group gifting a breeze, so it’s great to hear everything went smoothly for you.
Come celebrate with us again whenever the occasion calls for it!💛
Warm regards,
Customer Success Team
It might be easy to set up but....
It might be easy to set up but 20% added "to cover our costs" is downright greedy. I gave £10 to a colleague's birthday fund and £2 was suggested on top so that my colleague got the whole tenner. Really?
Edit.
The explanation given below in no way mitigates for the way the pot acts. The fact that it throws up a 20% donation, call it what you will, is still mot acceptable. By all means cover your costs and add 20p profit as the suggestion but not £2 on a tenner. How many people end up giving funds they can Ill afford just because they're trying to get another job done in between a load of other things in their day.
22 January 2026
Unprompted review
Reply from Collection Pot
Hi Stewart,
Thanks for the feedback!
Just to clarify for anyone else reading: when someone chooses to tip while contributing, it covers the 1.9% + 20p card processing fee, and any extra goes toward supporting the platform. If they don’t tip, that small fee is simply deducted from their contribution instead.
Tipping is completely optional, there are no hidden or forced charges. It’s just an easy way to support a tool that saves hours of chasing, reminders, and spreadsheet juggling.
If there's anything we can help with, feel free to contact our Support Team at hello@collectionpot.com
Warm regards,
Customer Success Team
Collection pot is so easy practical and…
Collection pot is so easy practical and easy to use for when a team member is leaving or a special occasion.
24 January 2026
Reply from Collection Pot
Hi Anna,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
Come back any time you’ve got another reason to celebrate💛
Warm regards,
Customer Success Team
Easy to use and set up
Was easy to use and easy to withdraw the money etc when the pot was ended
Just have to make sure the pot has ended or change the end date if you need to withdraw from it
Used it for fundraising for a memorial bench
19 January 2026
Reply from Collection Pot
Hi Karen,
Thanks so much for your review! We’re really glad to hear you found Collection Pot easy to use and that withdrawing the money was simple, that's exactly what we aim for.
Thank you for using us to fundraise for such a meaningful cause💛
Warm regards,
Customer Success Team
Awful!
Awful!
I received a collection pot recently and had trouble accessing it from the start:
Firstly, my email address was blocked (even though I've never used this company before) and then I had the hardest time trying to transfer my pot to my account as there is no 'clear' method of doing this. Even the support team didn't bother explaining the process in the handful of emails I had to send, but thoughtlessly regurgitated their initial response.
Also;
I understand this is a business, but the rates for donating are still high; even the recipient doesn't get off lightly, being expected to 'tip' (which I respectfully declined) when transferring the balance.
In all, a very poor experience. Not only because of the site but support as well.
21 January 2026
Unprompted review
Reply from Collection Pot
Hi Russ,
Thank you for sharing your feedback! We’re sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to clarify a few points.
Regarding the blocked emails: this was caused by settings on your email provider’s side and not by our system. Once this was identified, the block was removed and we were able to respond to you normally.
After your access issue was resolved, you still experienced difficulty redeeming the funds in your Pot. At that stage, our Support Team offered to arrange a manual transfer to ensure you received your balance as quickly as possible. Unfortunately, we did not receive the required bank details required to proceed with this option.
That said, after reviewing your account, we’re pleased to see that the funds in your Pot have since been successfully redeemed.
We’d also like to clarify the points raised about fees and tipping. The contribution top-up fee can be easily adjusted using the drop-down menu at the time of payment. Tipping is completely optional both when contributing and when redeeming funds, there are no forced charges. Tipping simply exists as an optional way to support a tool that helps save hours of chasing, reminders, and spreadsheet juggling.
We regret that this experience felt frustrating and that our support did not meet your expectations. Your feedback has been noted and will help us improve how we communicate processes more clearly in the future.
Warm regards,
Customer Success Team
Their donation fees (for people who…
Their donation fees (for people who donate) are meant to be 1.9% plus 20p. Through some bug, mine was 18% (I gifted £20, transaction costs £3.6 on top of that). I contacted customer service who initially were very helpful. They offered to refund or add the extra to the donation. The refund dragged on, but when it went through, I went to pay again. Same issue. This time customer service were quiet. I paid again.
It's not a large amount, but it's annoying and it wasted time. I have no reason to believe that the company cares about the quality of their service because, at the end of the day, people would not want to raise a fuss over important events over what is essentially the cost of a coffee.
But I wouldn't use them. I don't think they take pride in providing a good service
EDIT: Following the reply from the company 21 Jan 26, there is a toggle, but it implied that what I would not pay would be taken from the initial donation amount, which is esentially the same thing (i.e. the company gets more money, above the transaction costs initially advertised, and the recepient of the donation gets fewer money). I can see the chat eventually received an answer, though I can't see a time and I have two "Your contribution has been received emails", but nothing in my inbox and spam outside of that. If the extra was added to the pot, I can't see that, but that may be because I need to be more familiar with the website. Overall, not a straightforward experience. Thank you for replying, however I would recommend looking for another platform.
21 January 2026
Unprompted review
Reply from Collection Pot
Hi Mina,
Thank you for taking the time to share your experience! We’re sorry for the frustration this caused.
We’d like to note that the top-up fee can be adjusted using the dropdown menu during payment. In your case, we’ve now manually adjusted the fee on your contribution, and the difference has been allocated directly to the Pot balance so no funds are lost.
While the amount involved may seem small, your time and trust are not, and we do take pride in providing a reliable service, particularly for meaningful occasions. We’re sorry that this experience gave a different impression, and we appreciate you raising it so we could put things right and prevent it happening again. We’ve since been in touch with you via chat and email. For clarity, if you’re ever unable to reach us on chat, you can always email us at hello@collectionpot.com
and our team will be happy to help.
If there’s anything further we can do, please don’t hesitate to contact us.
Warm regards,
Customer Success Team
I've been unable to access the pot…
I've been unable to access the pot (over £1k wedding gift) as my account still isn't verified. Have tried 3 times (first time over 3 weeks ago), get no feedback, can never speak to a human via online chat - no-one responds and emails just get bounced back. Feels like a scam :-(
20 January 2026
Unprompted review
Reply from Collection Pot
Hi Elaine,
Thank you for taking the time to leave a review! We’re really sorry to hear about your experience and understand why this has been concerning, especially given the amount involved.
We can assure you this is not a scam, and funds are not withheld. Access to a Pot does depend on successful account verification. We’ve reviewed our records and weren’t able to find any earlier email communication; however, we did acknowledge and respond to your message via online chat and didn’t receive a reply after that point.
We’ve since been in contact with you via email to help resolve the matter. We’ve also contacted our Accounts team to check the status of your verification and are treating this as a priority.
If you have any other questions or concerns, don’t hesitate to contact us at hello@collectionpot.com - our Support Team is happy to assist.
Warm regards,
Customer Success Team
It has taken days to verify my account…
It has taken days to verify my account in order to get the cash I collected. I have had to use my own money to buy colleagues' gifts while I wait for them to respond. I have been repeatedly told someone would contact me within 24 hours but they have not.
16 January 2026
Unprompted review
Reply from Collection Pot
Hi Vicky,
Thanks for your feedback, and sorry for the delay you experienced while your account was being verified. We understand how frustrating this can be, especially when you’re waiting to access collected funds.
We’ve since been in touch with you by email, and your feedback has been passed on to help us improve our response times and communication.
Warm regards,
Customer Success Team
Unacceptable service and potential…
Unacceptable service and potential misappropriation of funds
I was the recipient of a collection pot provided as a leaving gift from my workplace. Despite multiple attempts, I am unable to log into my account to access the funds. I have contacted customer support repeatedly via email and live chat over the course of more than a week and have received no response whatsoever.
The individual who created the pot has also contacted the company separately. At present, the company is retaining €185 of gifted funds, which were contributed in good faith by my colleagues.
Given the lack of communication, failure to provide access to the funds, and absence of any reasonable support, this raises serious concerns regarding consumer rights and the handling of customer money. Especially shortly after the Christmas period, withholding gifted funds is both distressing and unacceptable.
If this matter is not resolved promptly, I will be advising contributors to pursue chargebacks and report the issue to their payment providers and relevant consumer protection bodies.
I would strongly caution others against using this service until these issues are adequately addressed.
9 January 2026
Unprompted review
Reply from Collection Pot
Hi Hidden,
Thank you for taking the time to leave a review, and we are very sorry to hear about the difficulties you have experienced. We appreciate how frustrating and distressing this situation must be, particularly given the circumstances under which the funds were gifted.
We would like to clarify that we have responded to your email enquiry, as well as to the live chat initiated by the individual who created the collection pot. We did not receive a further response from you within the original email chain, which may have contributed to the delay.
That said, we apologise if our communication has not been as clear or timely as expected. This is not the level of service we aim to provide.
Please be assured that we do not wish to hold these funds, and it was never our intention to do so.
We take matters relating to customer funds and support very seriously. We have been in touch via email in the meantime so that we can bring this to a prompt resolution.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Beth,
Thanks for the kind feedback! Making group gifting a breeze is what we do, and we’re happy to know it was smooth sailing for you.
We'll be ready for you when the next celebration comes around!💛
Warm regards,
Customer Success Team
Including a card - you can't split your pot...
I had been a contributor to a CollectionPot before and knowing I wanted to do a collection for 3 people with joint messaging I thought it would be a good idea to use. I researched whether I could split the pot before using and it confirmed I could.
The card element and messages are great, but it didn't work as I had intended. I think because I included a card, there was no way to split it of share with more than 1 person, this was confirmed when I questioned it with the support team - again, different to the FAQ section. As said I think its because I used the card feature.
I do think its a good idea. The other negative is that there is always a charge if you contribute, it is small but taken out if you don't add a contribution - this isn't clear in advance and it should be.
12 January 2026
Reply from Collection Pot
Hi Heidi,
Thank you for sharing your feedback! We’re glad you liked the card and messaging features, and we’re sorry the Pot didn’t work as you expected.
All of our Pots are designed for a single recipient, so they can’t be split, and we appreciate you highlighting that this could be made clearer in our FAQs.
As outlined in our FAQ, when contributing to a Pot in the United Kingdom you’re asked to add a small top-up to cover the card processing fee. This ensures your full contribution goes into the Pot. The fee is calculated at 1.9% + 20p of the total transaction. If no top-up is added, or if it doesn’t fully cover the fee, the contribution amount is adjusted to account for the difference.
If you have any questions or if anything feels unclear, please don’t hesitate to contact us at hello@collectionpot.com, our Support Team is always happy to help.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Sarah,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
Here for you whenever there's something new to cheer about!💛
Warm regards,
Customer Success Team
Really useful tool
13 January 2026
Reply from Collection Pot
Hi AKS,
Thanks for the positive feedback and for using us to make someone’s day a little brighter – that’s what it’s all about.
We’ll be here whenever you’re ready to celebrate again!💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Sarah,
Thanks for the kind words! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.