This is my second time using Collection Pot and I'm very happy with both experiences. It's easy to set up and share, and I enjoy being able to add GIFs to messages. I would have given it 5 stars, but... See more
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Review summary
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Easy website and very useful for our business. The only reason for not giving you 5 stars is because recently I have had problems retrieving the vouchers. As these vouchers are for staff presents, it... See more
Company replied
Collection Pot was ideal for an office collection. It was easy to either send flowers or a gift card. The alternative option to transfer the balance to someone was perfect. Individuals who left mes... See more
Company replied
I used this for a leaving collection - it was straightforward to set up, circulate the link and to use. I had slight issues trying to send the money to my bank account as this was not immediately obvi... See more
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Company details
About Collection Pot
Written by the company
One of the key features of Collection Pot is its ability to accept payments from various sources. You can use Visa, Mastercard, which means that people can contribute even if they don't have an account.
Another unique aspect of Collection Pot is that it sends the Collection directly to the recipient when it closes. This means the recipient can choose the gift and receive something they want. You also can leave a message on the wall of the Collection Pot that can be seen by everyone who contributes; it's an excellent way to show the spirit of giving and express gratitude.
Whether you're looking to raise money for a group event or want to show appreciation for someone, Collection Pot makes it easy for everyone to contribute. With its easy-to-use interface, payment card and country agnosticism, and direct-to-recipient functionality, Collection Pot is the perfect platform for all your group gifting needs.
Contact info
United Kingdom
- hello@collectionpot.com
- www.collectionpot.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Scammed - Did not receive items
People in our dept raised £100 to get a gift for our cleaner who is leaving - we used £75 to order a gift hamper from the site (£5 has to be used for a card because otherwise you have no access to the messages people added with their donation - and you have to pay £2 extra if you want an envelope with it, it's not even a nice card...) and we put the other £20 on a gift voucher. However, the hamper never showed up - and when we contacted the site, they said the order had been cancelled. They hadn't communicated this with us until I chased them - and since they take 24+ hours to reply to every email and don't have a contact number, it's now too late and the cleaner has left - and we STILL don't have her expensive gift hamper.
Wouldn't use the site again, it looks professional but feels scammy.
18 December 2025
Reply from Collection Pot
Hi F Phillips,
Thank you for sharing your feedback! We’re very sorry for the inconvenience this caused and completely understand your frustration. It’s a busy festive period, so our responses may sometimes take longer than usual but we should have kept you updated sooner.
We have been in touch since your messages, issued a full refund of £75, and offered the option to place an order for a different item or to redeem the pot via bank transfer. We truly regret that the original hamper did not reach you in time.
Your feedback helps us improve our processes and communication. We hope this experience won’t completely put you off, and we’re always here if you’d like assistance with future orders.
Warm regards,
Customer Success Team
Easy to use and can include gifts
Easy to use and can include gifts, cards and vouchers.
18 December 2025
Reply from Collection Pot
Hi Hannah,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Collection? Easy. Withdrawal or help? Not at all.
Setting the pot up, collecting money from people, editing pot details - all a breeze. Withdrawing from the pot? Not so much. Trying to get help? Again, not so much.
Basically, the digital card sent to recipient had no indication there was even money to go with it. Tried troubleshooting on our own for a while, but there was no real info on the website and we couldn't figure it out.
Tried the chatbot, but it kept ending the chat as soon as it answered my initial message. Said I wanted to speak to a human, said human took about 20-40 minutes to respond, then ended the chat within a couple minutes because I didn't respond immediately. Got back in touch and had a v slow and unhelpful conversation with the person, who seemed to be working from a really prescriptive script or something. Gave up after a while.
Tried again the next day and got a faster response, but the same scripted and unhelpful answers that made it seem like they weren't actually reading my messages.
Gave up, removed the recipient, took the money out myself, and bank transferred it myself to the recipient.
Such a pain! Wouldn't use again or recommend to anyone.
11 December 2025
Unprompted review
Reply from Collection Pot
Hi Kate,
Thank you for taking the time to share such detailed feedback! We’re glad to hear that setting up and managing the pot itself was smooth, but it’s clear that the withdrawal process and the support you received fell well short of what we aim to deliver. That’s not the experience we want anyone to have.
You’re right to expect the digital card to clearly show that funds are attached, and we appreciate you flagging this, it’s something we’re actively reviewing to make things clearer for recipients. We’re also sorry for the inconvenience you experienced with our Customer Support. It was a particularly busy festive period, which meant responses took longer than usual, but we recognise that the chats ending early and the replies feeling scripted added to your frustration and shouldn’t have happened.
We completely understand why you chose to withdraw and transfer the funds yourself, and we’re sorry it came to that. While we can’t change this experience, we do genuinely appreciate you highlighting where we need to do better.
If you’d ever be open to it, we’d welcome the chance to look into this in more detail, our team can be reached directly at hello@collectionpot.com. Thank you again for your honest feedback, it helps us improve.💛
Warm regards,
Customer Success Team
I think collection pot is ok but could…
I think collection pot is ok but could be easier to navigate. Hard to work out how to download the names of those who have donated and difficult to work out how to transfer into bank account rather than vouchers. I think the charges are quite expensive too many less for our teacher overall. I won't be using again in the summer term and will try and find a free platform .
16 December 2025
Unprompted review
Reply from Collection Pot
Hi Hannah,
Thank you for sharing your feedback. We’ve designed Collection Pot to keep things simple but we know that if something doesn’t feel clear, it can slow you down. We’re always reviewing how things flow, and feedback like this helps us keep improving.
We hope you might consider giving us another try in the future, we’d love the chance to make things simpler for you. And if you’re stuck at any point, you can reach us at 'hello@collectionpot.com', we're happy to help.
Warm regards,
Customer Success Team
Appalling service
Appalling service. It took me nearly a week to verify my identity which meant I couldn't spend the pot we had collected for. The initial percentage they charge for every single donation is high, no problem if it is a simple and efficient service. It is not. I had to raise a ticket for the technical issues with verifying my passport. 3 tickets were raised. The only way to 'talkative an agent is via online chat. I was online for nearly 2 hrs 'chatting to be told they couldn't help me. Eventually I was verified and I managed to transfer my pot. I chose to not tip the service. Another fee for this 'free' service! But I ended up losing £7.92 on a pot £249. Disgusting customer service, Disgustingly expensive and honestly I couldn't go through it all again to get back the extra they took without permission.
15 December 2025
Unprompted review
Reply from Collection Pot
Hi Tracey,
Thank you for sharing your feedback! We’re really sorry to hear how frustrating this experience was.
We understand how stressful it is to be unable to access funds that have been collected, and we’re sorry that the identity verification process took longer than it should have. Having to raise multiple tickets and spend so much time on chat without getting a resolution is not the level of service we aim to provide.
We’re also sorry for the inconvenience you experienced when trying to reach our Customer Support team. It was an especially busy festive period, which meant responses and resolutions took longer than usual, but we recognise that this doesn’t make the experience any less frustrating and shouldn’t have left you feeling unsupported.
Our fees and the optional tip are always shown clearly before payment and withdrawal, and tipping is completely optional. That said, we appreciate that fees only feel fair when the service is smooth and efficient, and we’re sorry that this wasn’t the case for you.
We understand why you wouldn’t want to go through the process again, but if you’re open to it, we’d welcome the opportunity to review your case in more detail and make sure everything has been applied correctly. Our team can be reached at hello@collectionpot.com.
Thank you again for your honest feedback, it helps us identify where we need to improve.💛
Warm regards,
Customer Success Team
Voucher options less good now
Used it a number of times for collections at work. Often i don't know the person very well and previously bought amazon vouchers as this gives them so many options.
Couldn't get an amazon voucher this time, so had to call the person who was retiring and get them to choose. Will be looking at other collection options next time i need to do a collection.
15 December 2025
Reply from Collection Pot
Hi Penny,
Thank you for sharing your feedback!
We understand the challenge when you don’t know the recipient well. While Amazon vouchers aren’t available right now, we hope you’ll give Collection Pot another try for your next collection.
If you need a hand with anything, just drop us a line at 'hello@collectionpot.com', we’re always happy to help!
Warm regards,
Customer Success Team
Unhappy
Even though Collection pot have all my details when I set up the pot eg email, phone number etc. I had to put my passport in to get the money out. I had to tick I agreed to them storing this information otherwise I couldn't get the money out. With all these recent hacks to big companies I have no confidence for a company like this to hold my passport.
15 December 2025
Reply from Collection Pot
Hi Sara,
Thank you for your feedback.
We completely understand your concerns about sharing personal information online. As a regulated financial service, Collection Pot adheres to the strict guidelines set by the Financial Conduct Authority (FCA). Please be assured that we take your privacy very seriously. All data collected during verification is encrypted immediately, and access is limited to authorised parties only.
We strive to be transparent about our verification requirements. When you created your Pot, you agreed to these terms, and information about ID checks was included in your initial Pot creation and contribution emails.
Warm regards,
Customer Success Team
Blooming marvellous app!
Blooming marvellous app!! The money transfer is instantaneous and you can edit the thank you messages!! I downloaded our class messages into Canva, then uploaded them into a Moonpig card. They looked fabulous.
15 December 2025
Reply from Collection Pot
Hi MemybumpandI,
Thank you so much for the lovely review!
We’re all about keeping things easy and enjoyable, so we’re blooming delighted to hear it all went smoothly! Your idea of downloading the class messages into Canva and turning them into a Moonpig card sounds absolutely fabulous.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Easy process
Easy process. I remain dubious at all the fees that build up along the way - it feels like a lot but it is by far the easiest way to collect money!
Best thing was when pot closed I managed to transfer to my bank in seconds!
12 December 2025
Reply from Collection Pot
Hi BM,
Thank you for your feedback! We’re really glad you found Collection Pot easy to use and that transferring the money to your bank was quick and seamless once the Pot closed, that's exactly the experience we aim for.
Our fees and optional tip are always shown clearly before payment, and opting out of the tip should be quick and straightforward, we never want anyone to feel misled.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Really good service.
Really good service.
Money is transferred instantly and asks for code from email from security
Would recommend. Annoying about the fees but I guess it keeps the website running
12 December 2025
Reply from Collection Pot
Hi Matteo,
Thanks so much for your feedback. We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
We also appreciate your understanding around the fees, which help us keep everything running smoothly and securely.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
It's easy to set up and use
It's easy to set up and use.
The reasons I don't give 5 are:
It will be good for the organisor to be albel to see a donation statement, to ensure all the contributors' names are included. (As they forget to put sometimes).
The admin fee charged by the platform is high. We are collecting on behalf of parents to teachers, it will be great if you can reduce the margin and help with the parents and the consumers.
10 December 2025
Reply from Collection Pot
Hi Juan,
Thank you for sharing your feedback! We’re really glad you found Collection Pot easy to use, that's the experience we aim for.
Just a friendly reminder for next time: organisers can see a full donation statement in Pot Settings - Statement, which includes all contributors. The default fee is 1.9% + 20p (card processing), and any extra tip is optional to help keep the platform running smoothly.
If there's anything you need assistance with, please don’t hesitate to reach out at 'hello@collectionpot.com', we’re happy to help.
Here for you whenever there's something new to cheer about!💛
Warm regards,
Customer Success Team
Overall good site
Good site for collecting and with a good selection of e-cards. The perpetual request for 'admin fees' can be a bit frustrating, as this comes up each time a donation is put through and then at the end to process the end payment as well!
Overall ok.
5 December 2025
Reply from Collection Pot
Hi Gulshaz,
Thank you so much for your feedback! We’re glad you enjoyed using Collection Pot and liked the selection of e-cards!
We do ask for a tip if you can, when someone chips in or takes the Pot as cash. If they tip when contributing, it covers the 1.9% + 20p card fee, and anything extra helps keep the platform running. If they don’t, that small fee just comes out of their contribution.
Tipping is completely optional, no forced charges, just a simple way to support a tool that saves hours of chasing, reminding and spreadsheet juggling.
Come celebrate with us again whenever the occasion calls for it!💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Louise,
Thanks so much for the kind words! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Rip off hidden fees!
Easy to use and a great idea but extortionate "tip" costs are outrageous and so I won't use again! Bare faced rip off! A one off fee would be so much better!!
10 December 2025
Reply from Collection Pot
Hi Lucy,
Thanks for sharing your feedback! We’re glad you found Collection Pot easy to use and liked the concept.
If someone tips when contributing, it covers the 1.9% + 20p card fee, and anything extra helps keep the platform running. If they don’t tip, that small fee simply comes out of their contribution. Tipping is completely optional, there are no forced charges. It’s just a simple way to support a tool that saves hours of chasing, reminding, and spreadsheet juggling.
Warm regards,
Customer Success Team
Easy to use!
8 December 2025
Reply from Collection Pot
Hi Jessica,
Thank you so much for your feedback! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Really disappointing experience…
Really disappointing experience with your app. I was trying to set up a birthday pot, then send a voucher to someone and clicked "birthday" innocently, and the pot was called "My birthday", not what I had in kind at all. I managed to correct it to the person's name, but with her birthday tomorrow, still have not got the voucher to send.
7 December 2025
Reply from Collection Pot
Hi David,
Thank you for sharing your experience, and we’re really sorry to hear about the frustration you encountered. We understand how important it is to get things set up quickly, especially with a birthday coming up, and we apologise that the pot name and voucher delivery caused delays.
We’ve since been in touch via email, but if there’s anything still not quite right, just give us a shout and we’ll jump back on it.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi IJAD Dance,
Thank you so much for your review! We’re really pleased to hear you find Collection Pot trustworthy. We appreciate you taking the time to share your feedback.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Easy to use and a great way to…
Easy to use and a great way to collaborate and collect for events and special occasions. Works well for my various work and community groups that I organise events for. Big advocate of CP!!
5 December 2025
Reply from Collection Pot
Hi VJD,
Thank you so much for your lovely review! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
You cant just sign and not donate
Easy to setup
Lots of people just wanna message. Great for dispersed teams and transparency, wheres the non financial commitment option for those who dont want to give a percentage to a company in lieu of the full amount?
29 September 2025
Reply from Collection Pot
Hi Joseph,
Thanks for your feedback! We understand that this pot has already closed, but for future reference, please note that there is an option for contributors to leave message-only contributions without adding any money.
This setting needs to be enabled when the pot is created so it can accept both 'message-only' and 'monetary + message' contributions.
If you need any guidance on setting these up in the future, we’re always happy to help.
Simply reach out to us at hello@collectionpot.com, and we’ll get everything sorted as quickly as possible.💛
Warm regards,
Customer Success Team
This platform charges £2 per…
Update following Collection Pot's response below the original review------
This platform charges £2 per transaction! We're collecting money for my son's teacher's gift and they're an absolute ripoff.
I recommend not using them.
New update----
Following the response from collection pot I checked a couple of things.
1. They say it's optional but the messaging while contributing is incredibly misleading effectively recommending you add £2 if you want the recipient to get the full amount. From a class of 30 children, not a single parent understood the actual fee is not £2 so we have all effectively contributed much more than we'd have liked to.
2. Collection pot replied using terms like "anything extra helps keep Collection Pot running smoothly" & "Just a simple way to support a platform that helps you collect, organise, and celebrate without the hassle."
Their response gives the impression that they are some charity or non-profit that's here to help.
I run a search for 'Collection Pot Limited' and found a small privately owned company with over £2,300,000 in the bank.
This echoes many other reviews here and I believe this business is using somewhat misleading comms while often gaining more than 20% from our pots.
2 December 2025
Unprompted review
Reply from Collection Pot
Hi OC,
Thank you for your feedback. To clarify, our standard card processing fee is 1.9% + 20p per transaction, not £2.
We ask for a tip (if you can) when someone contributes. If a tip’s added during contribution, it covers the 1.9% + 20p card fee, and anything extra helps keep Collection Pot running smoothly. If not, that small fee just comes out of the contribution. Tipping’s completely optional, no hidden costs, no pressure. Just a simple way to support a platform that helps you collect, organise, and celebrate without the hassle.
If you believe something still doesn’t look right, please contact our Support Team at hello@collectionpot.com, we’re always happy to review your transaction and help resolve any concerns.
Warm regards,
Customer Success Team
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