Cole Haan Reviews 

Late delivery despite paying for express shipping, duty fee issues (website stated any duties applied at checkout) and poor customer service.

Express shipping stated 3-6 business days. I needed it within 8 business days so I went ahead with my order. Once placed it took 5 business days to get my first email saying it had been prepared for shipping.

Chat service didn’t provide any useful insights and kept abruptly saying ‘anything else I can help you with?’ AI or checked out staff?

Phoned and the man I spoke to was rude and told me I was wrong about any delay because Cole Haan had been closed for 4 days due to 4th of July weekend. Something not mentioned when placing the order. I called back and got a more polite staff member but the line abruptly dropped 5 mins into our conversation and noone from Cole Haan reached out to me.

Fast forward from July 3 to July 14 and I have received a note from DHL about a $45 duty fee. Contacted Cole Haan again and then said they will email me in 2 days with more info. In the meantime, no advice on what I should do given duties (if applicable) were meant to be included at checkout.

I’m shocked by just how problematic this experience has been. Never again.

Their shoes are garbage. They fell apart, and Cole Haan's customer service contacted me once to gather information on where they were purchased. However, after I provided the information, they never contacted me again even though I followed up with them multiple times. They even gave me a case number. I thought they were a high-end company, but now I know differently. I will never buy their shoes again.

Terribly uncomfortable shoe. Tried wearing for an hour and feet were killing me. I called to exchange or return, they will not do either. No marks or wear pattern.

Be careful, this is a fraud ! I bought shoes on the site with Swiss designation. The item was never delivered. I was sent several false delivery tracking numbers while the fraudster pretending the delivery being in progress, but each time the tracking number did not correspond to anything at all. 100% loss !

AL Rashid mall, khobar, Saudi Arabia Sunday 9, 2024 at 5:10pm.
They were 2 ladies both doesn't speak English, no greetings to people coming in or so... 1 costumer was translating to another, I was there to exchange shoe size and was checking the socks while waiting, I asked her about the size twice (in Arabic) and she didn't reply neither cared she kept chatting with her colleague and not even an eye contact she just handed me the shoe, i had to open the box to make sure it's the right size! Extremely BAD SERVICE

I usually don't write reviews but this has been a uniquely horrible experince with the worst customer service ever. Advice: stay away from this brand!

I bought a pair of men's leather dress shoes in August, 2023. I wore them twice before they literally disintegrated in May 2024. The heels on both shoes fell off in pieces on my second wearing. By lunch time, one heel was essentially gone and the other half gone. The shoes were obviously defective, but C&H would not issue a refund. Shoddy product with a manufacturer who does not stand behind its product. Buy any shoes from Cole and Haan at your peril.

Very Bad experience with the online shop. As other customers mentioned, the size seemed to be different to the ones I know from Cole Haan shoes I bought in the store. When I returned them, I did not reveive my money back, but had to chase them for months. The customer service either does not respond or seems quite incompetent. I then received a voucher, with that I ordered new shoes. That was over a month ago, I have not received the shoes, and the customer service is not answering. The shipping fee I have paid already, but no shoes. It looks like they are einher extremely inprofessional or close to not being able to run their Business anymore. Don't order online.

Does not allow order cancellations. Delivered to the wrong address. Customer service was unable to help at all. Worst retail experience. Regret ever purchasing from the website. Would give zero stars if I could. Absolutely terrible.

Top end golf shoes at a reasonable price . Quick and effective delivery .

Superb summer golf shoes ( if we get a summer ) recommended

Customer Serive seems to not exist anymore BUT I have to say Cole Haan has been fantastic. I have ever purchased shoes & handbags and everything has held up beautifully. I had 1 issue with a bad amd the company took care of the issue immediately. Shoes that I have given as gifts, the recipients have loved. Very very happy with Cole Haan

Don’t ever deal with this shop or with this company. They have complete disregard and disrespect to their customers. I bought top of the range shoe from Marina Mall, Abu Dhabi. After wearing the shoe few times, I discovered that the shoe was faulty. I went back requesting exchange or refund. The manager tried to hide in the back room and instructed her staff to lie and to inform me that she was not in the shop. When I exposed the lie, the manager showed up. She was rude, unprofessional and refused to help. She said that their shoes are never faulty. I tried to escalate the matter to Cole Haan headquarters in Dubai but they were equally unprofessional and greed was their only motive. I am now escalating my complaint through a third party.
Cole Haan suggested to contact their WhatsApp number dedicated team. I did contact them and they pretended to have no knowledge of the problem (having contacted them before writing this review as well). They demonstrated their poor standards yet again and I was surprised with what they said. They admitted that the shoe according to them HAS ONLY a Glue issue. They concluded that this glue issue is something to be expected (from a new shoe) and does not represent a faulty shoe. When I challenged their logic, I was informed by the person that this was the conclusion of her senior manager.
I can not believe that such an international brand provides the lowest standards of service and this company is simply robbing their customers of their money in the most shameful way.
This is by far the worst shopping experience I ever had and I warn everyone that it is very risky to buy anything from this shop or this company.

Great service. At first the delivery company failed to deliver it and didn't communicate well. The service of ColeHaan.es was good, responsive, tried to solve it but was unlucky that now these shoes were out of stock. They saved it by providing a great counter offer. Got my comfortable and fashionable shoes in no time.

Accidentally put the wrong delivery address when checking out. Tried to contact customer service to solve it, but got no response. Shoes were delivered to the wrong address when customer service finally got around to writing back they to me it was my fault and I was responsible. Offered no refund, or additional help.

I like Cole Haan shoes. The shoes are very comfortable. But their customer service is poor. An online store is the worst. Do not order online. They always send smaller sizes or wrong and cheaper items. That is why you try to stay away from their online store.

Customer service is terrible, once you purchase their product that start to fail after a few weeks they don't care. No effort to resolve the issue. It was a simple issue to resolve too. Never again will I purchase Cole Haan shoes. Another customer lost. Buyer beware..

Been boycotting Nike for over 20 years. And I find Cole haan is owned by Nike now. Nike is on the boycott list for supporting genocide. I have 23 pairs of colehaan and my husband has 4 pairs. I would add a photo if I could figure it out. Sorry but I can't support you anymore. I rather sleep with a clean conscious. Bye.

They sent a size smaller than I ordered. Their error. They were to be a gift. They took multiple days to initiate an exchange. Gift giving time passed. They then sent an email indicating they were initiating an exchange. They chose the location for me to return. So now I've got to repackage the wrong pair and drive to a pretty inconvenient location miles farther than the nearest UPS store. I told customer service they weren't doing anything different than a typical exchange even though it was their error and they said "Thanks for letting us know". I've ordered 5-6 pairs on my own previously and they'll be my last.

I would give 0 stars if it were an option. I ordered three pairs of shoes on August 17th and still have not received them. They said they were shipping by boat - in this day and age! I was told I'd received a credit for 50%, and that never happened. This website and DVF Track are scams! Only order from Cole Haan website direct and change country if need be.

Beware****** Scammer!!!!
First buyer on their german Website.
Never received my shoes. Customer Service non-existant. They took my Money fast and never replied when I asked when they going to send my shoes. Scammer!!!!