Coldwater Creek Reviews 

Apparently they sell items they don't have in stock and then you wait months while the orders are "processing" and they dont bother to tell you that some itmes are back ordered and then you finally receiver your winter item in summer. I will never shop with them again!

I placed an order on 1/29/2026. It is not 3/16/2026, and the order still hasn't shipped.
I emailed Customer Support twice, and they never even responded. I gave them money and they just ghosted me. I requested a refund / cancellation, but since they won't even answer me, I doubt I will get it.

I ordered in mid February. I emailed to follow up when my order did not arrive. There was no response. I called customer service and was told the items would ship 5 weeks after I ordered and one week after the date originally given. I was told this was due to the company moving warehouse locations. An hour after my call to customer service my payment was initiated on PayPal even though the item is not shipping the another two weeks. Very ooor customer service. I may cancel and I will definitely not purchase from the company again.

Coldwater Creek used to be a reputable company with quality clothes and good customer service. My most recent order, made on February 24th, 2026 (not a small order either) has not yet shipped. There are 3 parts that have been packaged for shipment, but the DHL Global website indicates they are "Awaiting Carrier Pickup". One of those packages was "shipped" on 3/10, one on 3/11 and another today, 3/12. But they aren't in the system yet. AND I had asked for an email when they shipped stuff, and guess what? No email has yet arrived in my mailbox. The man I spoke to yesterday in "Customer Service" had very broken English and was slower than a 7 year itch. Of the remaining items to be shipped, 3 are "estimated to be shipped on March 6". As I said, that was March 11th and not shipped yet. What a useless mess Coldwater Creek has become. I will not be ordering again.

I ordered an item February 5, 2026. Today is March 11, 2026 the second time I called to get an ETA. Both times I called I got the same lame-ass excuse: we’re building a new warehouse. WTF!!!! Why should that impact filling customer orders? Ridiculous. Cancelled my order. Plus, their items are overpriced for what you get. 99.9% of their clothing is for old, frumpy women. I’m old but don’t consider myself frumpy!!

I will never order from Coldwater Creek again!! I placed an order for a pair of ankle boots on January 26. Weeks went by and I never received them. I was in South Texas at the time and we planned on coming home the beginning of March. In the meantime I called 3 times, to find out what was going on, and thought that I would just cancel the order and reorder when we got home, so that they wouldn’t get delivered in Texas after we got home to Illinois. Each time I was told that they couldn’t change the address or cancel the order, but it was being picked and it takes 24-72 hours to ship out after that. Well, guess what? I’m home, it’s March 10th, and the shoes just got delivered to Texas! Now a friend has to ship them to me and it’s costing her $23, when it was free shipping to begin with! I spoke with customer service again and they said that the shoes were back ordered due to popular demand. Too bad! They could have informed me of that fact and offered alternatives! At first they were not going to reimburse me for the shipping charges, but I let them know that was unacceptable and after some discussion they agreed to reimburse me for the shipping. What a crock! NEVER AGAIN!,

Incorrect size shipped and was charged $9.95 restocking fee to get a credit for the return. What a scam. Future buyers beware.

Poor quality workmanship in the lining of the all-weather coat. The lining frayed in several places at the seams and cannot be repaired. I wore the coat only a few times and it was not subjected to washing or cleaning. I emailed Coldwater and received no response. I called and was told that because it was beyond 60 days from the order, they would not honor my request for a replacement. I asked for a replacement lining and was refused. Poor service for an item of this value!

You'll be encouraged to sign up for the rewards program and will be told the rewards program will entitle you to free returns. The rewards program is not free. There's a monthly fee. Here's what they won't tell you: the rewards program is not a Coldwater Creek program. It's a 3rd party program. So if you have a return, you'll pay the $9.95 shipping fee and will have to jump through hoops to get that fee credited to your CC account. You will not be refunded. You will get store credit.

The size charts are wildly inaccurate. Considering returns aren't free and the cost of the clothes, this is a big deal. My latest fiasco was with a courderoy jacket that was insanely oversized. By the time I got the right size with all the returns, that jacket cost me roughly $120. It's worth $50 at best.

For the price, I'm expecting Dillard's quality clothing. The clothing is nice but it's NOT $80-$90 bucks for a top nice.

Your complaints will fall on the deaf ears of foreign support staff. Zero youknowwhats given.

I am so disappointed!!

No notice given about backordered items, and no way to cancel those items not shipped months later. Returns not acknowledged as received and processed and not returned weeks later. Many weeks to fulfill even newest items. Paypal activity happening weeks after the order.

I realized the sweatshirt I ordered was on backorder, but they have pushed the expected delivery date forward at least three times without any notification, and they have ignored my cancellation request made via their site. The item was originally scheduled for early February delivery, but it is now pushed forward to mid March. I have a feeling I will never see that item, and they need to credit me in full. They should not sell merchandise they don’t have access to, and they should not ignore multiple customer service requests. Strike three, their items are severely overpriced for the quality and the service you receive.

I ordered a pair of ladies pants on December 8, 2025. They have still not arrived as of February 23rd, 2026! I called customer service to check on my order and was told they are on back order and would not ship from the warehouse in Pennsylvania until March 10th! I told them to cancel my order. I asked where the garment was made and the customer service agent said that he could not give me this information! This is my last time dealing with this company!

When Coldwater Creek had actual stores I shopped there frequently and loved their clothes. I thought I would take a chance and order a sweater for Valentine’s Day. It looked really nice and the measurements sounded great for my normal size. The item said it was 28 inched long, mid hip length, When I received the sweater it looked like a child’s and the length was 23 inches. I finally got the information and sent it back. I was charged $9.95 for shipping AND they also kept my sales tax. I should have been smarter and listened to the reviews before I placed the order. Never again… If I could give a review of 0, I would. Do not order from them.

Purchased one of the raincoats but did not actually use it until after the 60 day return policy (my bad). When I went to use it, the draw string on the hoody snapped and broke off. Of course, they stood by their return policy and I was disappointed as they would have seen the coat had not been worn. I’m writing this to let everyone know to please check the draw string several times when you revive your merchandise because it is faulty.

I have placed order only to find that everything is back ordered. There is no way to contact American reps. The phone employees are the worst… they lie. Repeatedly. This company is by far the worst I have ever dealt with. Don’t do it!

If I could give 0 stars, I would. I ordered 2 items in 2 separate orders, and when I returned them, I not only had to pay two $9.95 return fees, but they also did not refund the sales tax on each returned item. I will never shop with them again.

I ordered a shirt I loved in size medium for Christmas. CC sent me a size XXL bathrobe. I returned the bathrobe and asked for a refund of the original amount I paid which was $47.47. After many weeks (and emails later) they refunded $26.41. I can't believe the incompetance!

I was scammed by some REWARDS program, I disputed this., I don't trust them .I Will never but anything from them ever again.

Their customer service is insulting. The representative straight up lied to me. An item I ordered is now backordered to June, which is too late for the occasion I needed it for. I've emailed and called, asking to either cancel or get a different color. I did not receive a reply to my email, and the representative I talked to was dismissive and actually told me, after clickety-clacking on her keyboard all the way in India, that she "found" the item in a warehouse and was processing my order, and I would receive shipping info in a couple of days. End of, full stop. That was over a week ago, and the website shows nothing other than the item is still backordered. I'm calling my credit card company and blocking any future charge, because I do not want these pants now just on pure principle. I'm really supposed to believe that a few taps on her keyboard found the exact pair of pants I was waiting on. Don't order from this company unless you enjoy being lied to and dismissed.

I will never s hop at Coldwater Creek. I have repeatedly unsubscribed from their email list, and still keep getting solicitations, several times a day. Likewise, text ads, three this morning already. I finally called and asked a supervisor to remove me from all lists, and she was condescending, implying I do not know how to unsubscribe. Whrn I last ordered I was clear that I wanted no promotions and will only patronize those merchants who abide by that request.