Good day, we have been trying to transfer money into our wallet with no success. Damon requested Information from us regarding dates of transfers etc, this we were duly trying to accommodate howev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A platform's support network determines how effective it is. Although I'm not a part of coindirect, after reading this, I can tell that it and Hyperfund/Hyperverse are rather comparable. When things s... See more
Company replied
Started sending funds to the exchange to trade and found out after a few deposits that they gave me some TRX tokens. I really appreciated that and even small amounts makes huge differences. Coindirect... See more
I opened an account on Coindirect.com, everything has been verified, I then proceeded to deposit from my fnb account and then I sent money to my other crypto wallet. It’s still pending + I can no lo... See more
Company replied
Company details
Written by the company
Trade confidently and conveniently with our award winning crypto brokerage and wallet.
Contact info
South Africa
- www.coindirect.com
You should know
3.0
Average
507 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue when trying to do a…
I had an issue when trying to do a transfer but Angela was very helpful and had a lot of patience with me. She answered every time I had a question and resolved the problem in 24hours. Thank you Angela.
21 October 2021
Unprompted review
Reply from Coindirect
Hi there,
Thank you so much for your feedback.
We are highly pleased to hear that you received helpful service regarding your transfer.
Kind regards
Support@Coindirect.com
Proactive update on progress of request…
Proactive update on progress of request tickets and the support for other networks when using the the platform I.e Support for TRC20
20 October 2021
Unprompted review
Reply from Coindirect
Hi there,
Thank you so much for your feedback.
We are highly pleased to hear that you received proactive updates and support!
Kind regards
Support@Coindirect.com
Great service from Ashely working over…
Great service from Ashely working over at Coindirect on the South African side. Received a call to verify a transaction and was also told that I should enable 2FA
20 October 2021
Unprompted review
Reply from Coindirect
Hi there,
Thank you so much for your feedback.
We are pleased to hear that you have received such great service.
Kind regards
Support@Coindirect.com
ashley was efficient
ashley was efficient. it was a simple issue resolved quickly.
19 October 2021
Unprompted review
Reply from Coindirect
Hi there, Mikeh
Thank you so much for your feedback!
We are delighted to hear that you were assisted efficiently and effectively.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Too slow
Too slow, poor response time, not easy to navigate to where my transaction was recorded.
17 October 2021
Reply from Coindirect
Hi there,
Thank you for your feedback.
Your withdrawal has been approved.
Kindly note that we operate from 09:00 - 17:30 (GMT+2) Monday - Friday.
We do operate for a short amount of time on the weekends, however, only in the morning.
During our operating hours, you will always receive a timely response.
Support@Coindirect.com
sent my to wallet not received
I withdraw my money my your wallet. Then you told me to get my documents approved, which I did. I have now been waiting 4 days for the money to reach my personal wallet. When will this be resolved?
17 October 2021
Unprompted review
Reply from Coindirect
Hi there,
We do apologise for the inconvenience.
Kindly refer to Ticket #77449. Your withdrawal has been approved.
Support@Coindirect.com
Reply from Coindirect
Hi there,
Thank you for your feedback.
We are glad that you are pleased with the responses that you have received.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Reply from Coindirect
Hi there, Barry
Thank you so much for your feedback!
We are delighted to hear that you were assisted efficiently and effectively.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
3 days fiat to bank not through??
11 October 2021
Reply from Coindirect
Hi there,
As you processed your withdrawal on a Saturday, unfortunately, banks generally do not process payments on a weekend. Interbank payments can take up to 48 working hours to reflect.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Prompt and polite response.
Prompt and polite response.
You might let people know what name the deposit will be made and also ask for feedback after the transaction request has been completed
11 October 2021
Reply from Coindirect
Hi there, Robert
Thank you so much for your feedback!
We are delighted to hear that you received a prompt and polite response.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Great customer service
I'm new to buying crypto currencies and have great informative response to my questions. I received help when i lost my phone and had trouble getting back in my account.
10 October 2021
Unprompted review
Reply from Coindirect
Hi there Neil,
Thank you so much for your feedback!
We are delighted to hear you received great help and informative responses to your questions!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Very helpful
Very helpful, had a big issue for a while and got it done!
8 October 2021
Unprompted review
Reply from Coindirect
Hi there,
Thank you so much for your feedback!
We are thrilled to hear our team provided great service and resolved your issue!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Reply from Coindirect
Hi there Gundars,
Thank you so much for the feedback!
We are thrilled to hear you received competent and helpful support from our team at Coindirect!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Your service has improved tremendously
Your service has improved tremendously, please keep it like this!! Was pleasantly surprised how quickly the withdrawal happened.
6 October 2021
Reply from Coindirect
Hi there,
Thank you so much for your feedback, we are so delighted to hear that you experienced improved and efficient service!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
The support from Damon was helpful for…
The support from Damon was helpful for me. I always appreciate his fast, competent and extremely friendly support.
4 October 2021
Unprompted review
Reply from Coindirect
Hi there Birgit,
Thank you for your feedback!
We are thrilled to hear you received fast, competent and friendly support from our team at Coindirect!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Happy custimer
Hi,I'm very impressed with Ashley and her great patience and help.Thank you very much for providing such a great helper!
2 October 2021
Unprompted review
Reply from Coindirect
Hi there Michael!
Thank you so much for your feedback, we are so delighted to hear that you received such great service from Ashley!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
keep up with progress update and…
keep up with progress update and feedback
30 September 2021
Unprompted review
Reply from Coindirect
Hi there!
Thank you for your feedback!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
Faster response
25 September 2021
Unprompted review
Reply from Coindirect
Hi Ruzaumi
Thank you for your feedback!
We are delighted to hear our team provided great service and resolved your issue in a quick manner!
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
I sent crypto coins from Coin direct…
I sent crypto coins from Coin direct platform, its been 30 hrs and I still have not received those coins at the destination wallet. I keep getting asked proof of payment, I have sent twice already and still no coins
23 September 2021
Reply from Coindirect
Hi there Enos
Thank you for reaching out to us and sharing feedback.
Please see our response to you on Ticket #75365.
We apologise for any inconvenience caused.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
I had a problem logging on to my account
I had a problem logging on to my account with errors being received. Coindirect team persisted until my problem was solved.
23 September 2021
Reply from Coindirect
Hi there,
Thank you for your feedback!
We are thrilled to hear you received consistent service to have your problem resolved!
We continue to strive for fast, efficient and secure service for all of our customers.
At Coindirect we wish to provide every client with a first class customer experience.
Support@Coindirect.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.