Caffè Italia United Kingdom Reviews 

Very quick to reply to my query about which coffee machine to choose. Followed up on my order promptly. Fast delivery!

Bought a refurbished machine but found out within a week new price made lower. Company refunded difference.
Overall - good customer service and thanks to Matteo in particular.

Received great new coffee machine from Caffe Italia. Process great with great service, delivery and support. Very much appreciated. When I need a new grinder I know who I'll turn to.

DO NOT GO NEAR THIS COMPANY. Took a long time to arrive and was faulty. They would not accept the machine was defective (despite video evidence showing an obvious leak). Patronising email tried to tell me I was grinding the coffee incorrectly which was in direct contradiction to the written instructions included with the machine. I ended up having to pay £43 for the parcel to be returned. Suddenly it had to go to Italy not London as was originally described. I phoned to chase the refund and they hung up (I only phoned once). Subsequent emails were also ignored. Money was eventually refunded following intervention from my Bank but has taken 3 months for this solution. I have been unable to get the £43 pound return charge back. Avoid at all costs.

I was given Rancilio machine as a present and had some problems with it. Matteo, in customer service was deternined to help me find the diagnosis and solution.

Stellar experience!

I ordered a Rancilio Silvia Pro X and an Eureka Mignong Specialita from Romania and in less than 4 working days they arrived in perfect shape.

The staff was very professional and a great help and he was very communicative, keeping me in touch during the whole process

Impecable job by this company, specially by Matteo de Stefani that was able to keep us updated about the order status. He also assured fast delivery, impecable packaging and the machine could not be better! It's perfect for our home, for people that like to taste coffee.

Matteo did impecable job, give this man a raise, we could not be more happy than this.

Thank you! Now off to drinking coffee.

Excellent product, delivery and communication. I would definitely buy from here again and recommend anyone else to do the same

Excellent customer support, 5 years after I bought my coffee machine from them (with 2 year warranty) their customer care team still helped me fix my coffee machine , thank you , back to delicious coffee 😍

Very nice communication, outgoing staff, fast delivery

The staff were always available to deal with any question or issues that I had with my order and everything was dealt with really quickly.

My new Espresso machine was delivered promptly after ordering online. When setting it up there were a few teething problems, however the knowledge and support from Matteo at Caffe Italia was great and I'm now enjoying my daily coffees again.

La Pavoni pro. Lovely machine delivered in 8 days from order date. Well packaged and the best price I could find.

Communication and service was very good, always a quick and polite reply. As was the delivery, quick and safe to my doorstep. I will recommend this shop to friends and collegues.

An error on my behalf was made when ordering a coffee machine and a request for reimbursement was made to Matteo. Within two days I received payment. a prompt service and understanding with my request.

Matteo was very helpful in helping me deciding between machines and coul be happier! Great range and fantastic customer service! they reply even on Sunday! amazing company

We got a Gaggia Brera bean-to-cup machine from Caffè Italia as a gift recently and have been delighted with it. I was trying to figure out how to register the warranty so I contacted support. Matteo got back to me very quickly to tell me they had already taken care of registering the warranty for me, and gave me all the details I needed to quote in case of an issue.

Their website declares in the FAQ that "Yes, we are authorized dealers for all the product we advertise". This is NOT true for Gaggia. Bought a Gaggia Classic Evo Pro 2023 model which has a warranty issue. Now I am having to pay £30 to have it shipped and returned with Gaggia. I was duped and now have a grey import - go to the Gaggia website and it will direct you to the only authorised reseller in the UK.

Coffee machine that cost us £1500 stopped working within the 2 year warrenty. It’s been with the cafe italia engineers for 6 weeks now and not even looked at. They tell us they’re so busy they don’t even know when it will be looked at. Customer services say they cannot help. Emails not replied to.

Edited to add: Following this review caffe italia promptly fixed the coffee machine and have provided us with a 1 year warrenty on the new parts. In exchange we agreed to improve our review on trust pilot. Disappointing that it takes a bad review to make things happen!

The address they have provided (Unit 85 Hillgrove Business Park, Nazeing, EN9 2HB) is for Air Technical Services. The other address is a separate repair company AE Stanton. They have not responded to complaints and you cannot file a small claim without a registered UK address. They are not even within the UK. When they sell you a faulty machine, they don't fix it (they had my machine at AE stanton for nearly 8 months only to find nothing had been fixed after having to drop the machine in central London myself and back again from the midlands), try and charge you for repairs when it is under warranty and then rather than refund or replace your machine, expect you to foot the bill and take the risk to send it to Italy for reconditioning which is completely unlawful. I didn't pay over £1500 for a reconditioned machine that only worked for a couple of months and by UK law, they should be replacing or refunding the machine. Do not buy from this company not matter how good a deal it seems. They are not interested in good customer service, just lining their own pockets and taking the hard earned money of honest, hard working people.