I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a coffee machine which unfortunately came with a European plug, an adaptor was provided but this was very bulky and it's impossible to buy a smaller version. If you change the plug it... See more
Good price and quick delivery and easy to contact by phone with a query which was quickly answered. Very happy with the item ordered. Have received a lot of post order emails though with special off... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
Buy Now
Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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Great company to use
Great company to use, easy website and so much choice for coffee lovers.
16 May 2026
Ordering & delivery good but serial number not recognised by manufacturer
The site was well laid out, the different offers and options clear. The ordering process was simple and price was very competitive. Coffee machine arrived well packaged and communication before and during delivery was good.
Whats not so great is than NONE of the barcodes/serial numbers on the packaging or machine are recognised by the manufacturer and so I can't register it!
16 May 2026
Reply from Coffee Friend
Thank you for your kind feedback — we’re pleased to hear that you were happy with the website, ordering process, pricing, packaging, and delivery communication.
Regarding the product registration, please note that your coffee machine is covered by a 24-month warranty. If you need any support with the warranty or have any concerns regarding the registration, please do not hesitate to get in touch with us — we’ll be happy to assist.
Emilia
Great customer service
Great product and when i had issues with some items they were quickly resolved. thanks!
26 May 2025
Great follow up[ customer service
Very helpful customer service and ongoing product support.
15 May 2026
We had an issue with the first item…
We had an issue with the first item ordered but i contacted voffee friend and they sorted put a replacent strsight away , great service !!
12 May 2026
Nothing went right
Nothing went right, I did not complete my purchase, not because I didn't have funds. Purchasing from the US for a wedding gift in the UK did not work.
12 May 2026
Reply from Coffee Friend
Thank you for your feedback. We are sorry to hear that you were unable to complete your purchase.
Unfortunately, we are unable to accept checks as a payment method. However, we did offer you alternative payment options that could be used to complete the order.
We regret that the purchasing process did not work out as expected and apologise for any inconvenience caused.
Kind regards,
Emilia
Delonghi green kettle😊
Delonghi green kettle😊
This is my 3rd kettle I was so pleased to that you had it in stock on your website.
Package very secure and fast delivery. Certainly recommend the company. Thankyou
28 April 2026
Poor respresentation
It was not obvious that the DeLonghi toaster we bought was going to come with a European plug with a converter that means the cable sticks out in the opposite direction to the wall! There is also a small scratch on it, which we are not sure is worth the effort of sending it back because after ordering we found out it was being imported from Europe!! Very poor not to highlight to a UK consumer about the plug
11 May 2026
Reply from Coffee Friend
Thank you for taking the time to share your feedback.
We’re sorry to hear that this was not made clear enough before your purchase, and we completely understand your disappointment. As some of our products are sourced from Europe, certain items may be supplied with a European plug and a suitable UK adapter.
We’re also sorry to hear about the small scratch on the toaster. If you would like us to look into this further, please contact our customer service team with your order details and a few photos, and we’ll be happy to review the situation and advise on the available options.
Laura
A genuine 5 stars
A genuine 5 stars. Great communication and immediate, proactive resolution of a problem with my order ( which quite frankly I didn’t really consider an issue! ). I don’t often submit reviews but Coffee Friend went the extra mile ( proactively, not because I complained ) to sort a trivial problem.
7 May 2026
Reply from Coffee Friend
Thank you so much for your kind words!
We really appreciate you taking the time to share your experience. It’s wonderful to hear that our team could go the extra mile and make things right, even for a small issue.
We look forward to serving you again soon!
Emilia
Delivered what I ordered on the date…
Delivered what I ordered on the date given. At their prices, what’s to complain about!
9 May 2026
All good
Hadn't realised that the item was coming from abroad so tracking was a little confused. However customer service response was good and item turned up all well.
6 May 2026
I ordered a coffee machine from this…
I ordered a coffee machine from this website. The site states a delivery time of 3–5 business days. In reality, it has been 1.5 weeks and I still haven’t received my parcel. The tracking number shows no updates at all. I am very disappointed with this service.
8 May 2026
Reply from Coffee Friend
We sincerely apologise for the delay and any inconvenience this may have caused. Your order has been delivered on 19-05-2026. We understand that the delivery time stated on our website is 3–5 business days, and we regret that your experience did not meet this expectation.
Thank you for bringing this to our attention. We continuously work with our delivery partners to ensure timely updates and reliable service. We truly value your feedback and appreciate your patience.
Kind Regards,
Emilia
Reply from Coffee Friend
Thank you for your feedback. We’re sorry to hear that your order has not reached you.
After checking the tracking details, we can see that Royal Mail was unable to deliver the parcel due to an address issue. Our Customer Service team has contacted you to clarify the delivery address so we can help resolve this as quickly as possible.
Please reply to their message with the correct address details, and we’ll do our best to assist you further.
Kind Regards,
Emilia
Bought from Coffee Friend before…
I have bought from Coffee Friend before as they've always had what I've needed. Prompt service with fast delivery.
7 May 2026
Reply from Coffee Friend
Thank you for your kind feedback! We’re very happy to hear that you’ve had positive experiences with Coffee Friend and that you found what you needed.
We truly appreciate your continued trust and look forward to serving you again in the future.
Kind Regards,
Laura
It arrived Sat 16 not 13 th as you…
It arrived Sat 16 not 13 th as you stated. You have clearly known it was addressed to UK address yet it is fitted with a Euro plug and no instructions in English . Very poor
6 May 2026
Reply from Coffee Friend
Thank you for your feedback. We sincerely apologise for the delay in the delivery service and for any inconvenience this has caused.
Regarding the instructions, we have sent the English manual to your email. Please check your inbox, including your spam or junk folder, in case it has been filtered there.
We’re sorry again for the inconvenience and appreciate your understanding.
Kind Regards,
Emilia
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