Coffee#1 Reviews 266

Ordered three strong lattes at Ringwood branch. Got seated and noticed one looked darker than the others. Two were weak coffees. I drank my weak coffee but asked my daughter if she would like hers made a bit stronger.
I politely asked the acting manager if she could make it a bit stronger. She said I would have to pay for it.I explained the coffees were not what I ordered. Her attitude was cold and unfriendly and she said I could write my mobile number on a piece of paper if I had a complaint and her manager would contact me. I started writing and then she said she didn't understand what I was saying and did add two shots of coffee to my daughter's by now cold cup of coffee. You would think any decent coffee house would give a fresh cup of hot coffee. I didn't get her name but she was very dismissive and unapologetic. By the way I'm still waiting for that phone call!!!

I just wanted to highlight to really poor customer service I received in the Leamington Spa branch of Coffee1 yesterday. I waited patiently at the service point while watching the assistant / barrister to repeatedly sip her coffee while I was standing there in full view. I politely said "excuse me, could I order office please" which prompted her reply "I'm currently serving a customer!" There was a guy a the other end of the service station waiting for his coffee, which she'd actually made but hadn't given to him either!
I found her tone to be unnecessarily rude, abrasive and her lack of customer service to be unacceptable! this will be the last visit we make to Coffee1 - there are so many other cafes in Leamington Spa and other locations locally who welcome their customers !

I dont recomend at all as the staff in the bristol horsefare store do not take allergies seriously, despite me ordering oat milk multiple times the staff claim to not hear me and gave me cow milk. when I asked if it was oat milk apon being given the drink I checked it was oat milk they said yes, they then offered to put more in the drink and proceeded to put dairy in and then stated they didnt hear me the multiple times I asked for oat milk and had had made the drink with dairy. they gave me a refund and made the drink again but I do not trust them. avoid if u have allergies or intolerances

I visited this shop in West Byfleet today..
VERY Disappointing for Coeliacs !!! First shop I have been in EVER that says it can't display whether the cakes on display are GF!!! Really !!!! plenty of vegan and vegetarian labels for people that do NOT have a medical diagnosis. But to be told they can't display G.F. (in case you sue them is absurd!) you have to scan the QR stand there and go through the list yourself! Or I noticed some pre-packaged GF bars in front of the counter that always taste stale and awful!! Although the server did not offer those ! The Manager should try those sometimes!! So because of this I never stopped for a coffee and WON'T visit again!
Cafe Nero you must make MORE EFFORT!

We popped in for coffees, a Lotus Biscoff cheesecake, and a sausage bap (red sauce) the gentleman serving us, was really friendly, made us feel welcomed and explained he was the only working there at the time, so asked if we could have our drinks in takeaway cups, which was absolutely fine. The whole experience from beginning to end was friendly, relaxed and inviting.

It's our favourite coffee shop in Cardiff.

Kelly was AMAZING. Coffee was 10/10

We visited yate branch in Yate shopping center,the service was outstanding all three staff were pleasant and polite. We hada moca,pink lemonade, Victoria sponge cake and flapjack .the texture and taste of both cakes were delicious and outstanding ,so fresh and tasty. the shop was clean and tidy. My hot drink was nice just the way I like it. the coffee shop is so warm and welcoming and are brilliant with dogs(I have a support dog ).the staff went above and beyond.

Visited the new location in Dunstable. Ordered a basic coffee that was served incorrectly. When asking for more syrup the staff member was so rude and said "stir it", then proceeded to add so much syrup it made the coffee undrinkable. Such a shame as the layout and furnishings are good and welcoming, the coffee and service not so much.

I enjoy the coffee at our Coffee#1 in Buxton and it's convenient. The reasons why I visit this coffee shop most times when I'm in town. But I wish the service and atmosphere were better. Sadly I am never served with a smile or any warmth or welcome. With the exception of just one time when a lady served me today. The man who is nearly always here clearly has his favoured customers with whom he chats warmly but the rest of us he pulls a sour face at as if serving us is the last thing he should be doing. Such a shame.

Crockery and cutlery not very clean, please check your dishwasher

Visited today, no complaints about coffee & food. The floor of the table next to me had food scattered on it underneath the table. A member of staff brushed the food up with a dust pan & brush from the floor & then brushed the top of the table that was to be eaten off with the brush she had used on the floor.When she had finished she did not return to clean the table with any . spray of any kind. Health & Hygiene training (if any ) was not performed in any way . I suggest management advise staff of hygiene rules but I would have thought it was common sense to wipe tables after use.

I paid for a gift card on the 11th January and my friend still does not have the gift card which should have been sent instantly to her mobile. We have attempted to resend this THREE times with no luck. Coffee#1 customer service is non-existent and they've now stopped replying to my emails. Cannot find a phone number for them anywhere. Waiting 9 days for a gift card is utterly ridiculous. Now in the process of doing a chargeback with my bank

You need to stop saying you employ people without experience because clearly you dont and that is false advertising

I visited the Taunton coffee#1 and was served by Millie and Emily, consider it was coming to the end of the day, they were both friendly and helpful. Coffee and service was excellent, highly recommend.

Best coffee in the world
Amazing experience five star quality coffee
Once tasted Coffee 1 you will set a bar so high you can't live without it again

This is a review of 'Coffee#1 Sidmouth'.

Following a brisk half hour walk along the seafront, Sidmouth, with the ozone rich fresh air giving me a fancy for a hot drink I popped into Coffee#1 Sidmouth with my wife. It was mid-afternoon.

This establishment is well patronized by the locals; always a good sign. Interestingly the front door entrance step still displays the name of the creator of a business here. TRUMP. Was he a distant relation of American, Donald J, by any chance or perhaps the father of a popular Snooker player? Who knows?

Coffee#1 hit the mark when they took over the site. They cleverly decided to leave an interesting length of period shelving in place down the left hand wall as you come in. On display are old bottles and jars, 'Typhoo Tea' and of course 'Horlicks, the ideal food drink for all ages.' Also on sale then were Wines and Spirits, Ales and Stout. The place has a luxury 'Emporium' feel to it, and my wife remembers a delicatessen counter with fine cheeses and breaded ham on display for the discerning shopper.

Full marks to the polite, helpful and cheerful staff. Izzy served us our latte and a large, fruity mince pie. Did you know that it is bad luck at Christmas time to refuse a mince pie? So we happily munched away. Izzy… 'Izzy whizzy let's get busy' was nipping around, wiping tables, clearing the trays away and helping her two smiling colleagues to take, and serve, orders. The place was humming… 'good king Wenceslas'. Our coffee latte tasted fine but we are not really fussy and certainly not connoisseurs

On the practical side there is an easy access disabled toilet and another unisex loo up a few steps, clearly marked with the good old 'black and yellow tape'. The whole place was spotless and we sat on padded, comfortable chairs. What is there not to like?

Although there is a largeish Public Car Park nearby Sidmouth Town is mean with disabled parking. As a Blue Badge holder I know a few places but the best place to easily park with a Blue Badge is Seaton, nine miles East. Seaton Town is very helpful to Blue Badge holders. Catch the 9A bus if you want to travel by bus to and from.

Anyway all this adds up to an easy 5* review for me. I can assure you that you will be welcomed into 'Coffee#1 Sidmouth' by barista, Izzy and her charming colleagues.

Thank you for reading this and my thanks to Trust Pilot for this useful platform. If you could spare a quick 'like' I would be grateful.

Americano tasted watered down and bitter. Not for me.

I went to coffee#1 in Shirley and it was very nice. Great costumer service and delicious tea and cakes. Also dog friendly which is nice. Would definitely recommend,
Thank you.

Shame as i once loved this shop in sutton coldfield but its gone down hill , service is poor and tables are messy , wait times without a que was 15 mins due to forgetting my order . dean was the best they had and they let move elsewhere !! i wont be coming back here again 😕

Good service, genuine and friendly staff that always go the extra mile for customers and genuinely take an interest in there customers lives and very dog friendly at the ringwood coffee 1 branch.