Scam Site - Order Did Not Arrive & I Had No Response from Customer Services After Multiple Attempts of Contact. I reached out to Cocooncenter via phone, email (twice) and the webform. No one has repli... See more
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I’ve ordered from cocooncenter.co.uk several times in the past year or so. I’ve always received whatever I’ve ordered exactly as shown on the website. I would recommend cocooncenter to anyone that’s l... See more
Great company, good service and Le Petit Marseilials Savon Extra Doux is the gentlest and kindest soap for you skin. Never had any skin problems after using this soap.
love it that it gives me a platform to purchase swiss item that is not available in my country. thank u so mcuh cocooncenter. has been purchasing items from here for 6 years. please continue to post t... See more
Company details
Written by the company
Online parapharmacy with over 21,000 products and more than 800 top brands.
Contact info
France
- www.cocooncenter.co.uk
4.5
Excellent
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and cocooncenter is easy to work with.
If frontline were available to purchase in the U.S. in the bottle, that’s the only thing that could make it better.
20 April 2026
Unprompted review
Reply from Cocooncenter
Hello Kassie,
Thank you very much for your positive review. We are delighted to hear that you are satisfied with your experience at Cocooncenter. We also appreciate your feedback regarding the availability of Frontline products in the U.S.
Your comments are very valuable to us, and we look forward to welcoming you again soon at Cocooncenter.
Cocooncenter Team
Fast and well priced
19 April 2026
Unprompted review
Reply from Cocooncenter
Hello,
thank you very much for your positive feedback !
We are delighted to hear that you appreciated both our prices and the speed of our service.
We look forward to serving you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Order Experience 2026
I am writing regarding my order #
(CUK-25275131-COC), placed on the 2nd of this month, which has not yet been delivered.
According to SPL Saudi Post, the shipment has not been handed over from your side. This delay is highly unusual and concerning!
I would appreciate it if you could kindly check the status of the order and provide an update as soon as possible.
NOTE: I have been sent an email to your team customer service “there’s no response”
Even for the loyal customers…
It really makes me feel sad to order from you, i wish and seeking this order will arrive to me.
“3” Stars based on my honest opinion.
2 April 2026
Unprompted review
A cocoon of quality
Cocooncenter offers the usual clarity for online selection and purchase of good quality products
17 April 2026
Unprompted review
Reply from Cocooncenter
Hello,
thank you very much for your kind feedback !
We are pleased to hear that you appreciate the clarity of our website and the quality of the products we offer.
Your satisfaction means a lot to us, and we hope to welcome you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Good price on the whole
Good price but unfortunately have to buy many to have free delivery - but worth it I suppose for that to be equalling a free tin .
16 April 2026
Unprompted review
Reply from Cocooncenter
Hello,
thank you very much for your feedback !
We are happy to hear that you found our prices attractive and that the free delivery offer still feels worthwhile.
We truly appreciate your trust and hope to see you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Super site
I was looking for a product that is only available in Europe and found this site. So very easy to order and find my product. Only down side was I could have a max of 5. But no matter for how easy it was I will use them again. Choice of delivery was good too
15 April 2026
Unprompted review
Reply from Cocooncenter
Hello,
thank you very much for your kind feedback !
We are delighted to hear that you were able to easily find and order the product you were looking for.
We understand your comment regarding the quantity limit, and we truly appreciate your understanding. It is also great to know that you were satisfied with the delivery options available.
We look forward to welcoming you back on Cocooncenter for your next order!
Best regards,
Cocooncenter Team
The bath oil products were in stock and…
The bath oil products were in stock and delivered ahead of schedule!
7 April 2026
Unprompted review
Reply from Cocooncenter
Hello Brian,
thank you very much for your positive review !
We are delighted to hear that the bath oil products you were looking for were available and delivered ahead of schedule.
Your satisfaction means a lot to us, and we hope to serve you again very soon on Cocooncenter!
Best regards,
Cocooncenter Team
Very good prices
Very good prices, and correct delivery. (Free) Delivery took a bit longer than with most sites but I was not in a hurry.
10 April 2026
Unprompted review
Reply from Cocooncenter
Hello Duncan,
thank you very much for your positive feedback !
We are pleased to hear that you appreciated our prices and the reliability of the delivery service.
We understand that the delivery may have taken a little longer than other websites, and we truly appreciate your patience and understanding.
We hope to welcome you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
This was very easy to use
This was very easy to use. My card was rejected, but I had put in the wrong expiration date. When I corrected that everything went through.
13 April 2026
Unprompted review
Reply from Cocooncenter
Hello Liana,
thank you very much for your positive review !
We are happy to hear that your ordering experience was easy and that the payment issue was quickly resolved.
Your feedback is greatly appreciated, and we look forward to serving you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Excellent product
Excellent product, super fast dispatch, thoroughly recommend
30 March 2026
Unprompted review
Reply from Cocooncenter
Hello Robin,
thank you very much for your wonderful feedback !
We are delighted to hear that you were satisfied with the product and appreciated the fast dispatch service.
Your recommendation means a lot to us, and we hope to welcome you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
It wasn’t complicated
It wasn’t complicated. Some sites take much longer to register which is frustrating. All I want is a quick and easy process to order my goods. Thank you.
11 April 2026
Unprompted review
Reply from Cocooncenter
Hello Cherie,
thank you very much for your kind feedback,
We are delighted to hear that you found our ordering process quick and easy to use.
We completely understand how frustrating long registration processes can be, so your comment truly means a lot to us.
We hope to serve you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Fatima,
thank you very much for your positive feedback !
We are delighted to know that you consider our service reliable.
Your trust means a lot to us, and we hope to welcome you again soon on Cocooncenter!
Best regards,
Cocooncenter Team
Great people to deal with!
I have purchased from this firm twice a year for the last 4 years and have found their service first rate, reliable, and very quick every time.
26 March 2026
Unprompted review
Reply from Cocooncenter
Hello Lawrie,
thank you very much for your loyalty and wonderful feedback !
We are truly delighted to hear that you have been ordering from us for the past four years and that you continue to be satisfied with our reliable and fast service.
Your trust and continued support mean a great deal to us, and we look forward to serving you again for many years to come!
Best regards,
Cocooncenter Team
I have been shopping with Cocooncenter…
I have been shopping with Cocooncenter for many years now. Their huge variety of products are top quality and prices extremely competitive. Shipping is free over £79.00 and is always well packed and promptly delivered. A great on line shopping experience thank you
9 April 2026
Unprompted review
Reply from Cocooncenter
Hello Janice,
thank you so much for your loyalty and your wonderful review !
We are delighted to know that you have been shopping with Cocooncenter for many years and that you appreciate our wide range of quality products, competitive prices, and delivery service.
Your kind words truly mean a lot to us, and we are very happy to provide you with a great online shopping experience each time.
We look forward to serving you again soon!
Best regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Robyn,
Thank you very much for your kind feedback! We’re delighted to hear that you are satisfied with both our service and our products.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
Reply from Cocooncenter
Hello Molly,
Thank you very much for your feedback! We’re delighted to hear that you find our website easy to use.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
Products are amazing and cheaper than…
Products are amazing and cheaper than in my pharmacy.
Everything comes well packaged and without any damage.
5 April 2026
Unprompted review
Reply from Cocooncenter
Hello Beatrix,
Thank you very much for your wonderful feedback! We’re delighted to hear that you are satisfied with our products, our prices, and the care taken with packaging.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
High Quality - Good Range - Best Price
Consistently high quality products, brand range fully represented, clear photographs and well detailed product specifications, videos, or links, just enough to influence buyers purchase or to extend their knowledge of product range. Surprised me as both best price and best range within last 6 months. Keep up the good work.
4 April 2026
Unprompted review
Reply from Cocooncenter
Hello Christopher,
Thank you very much for your detailed and thoughtful feedback! We’re truly delighted to hear that you appreciate the quality of our products, the breadth of our range, and the clarity of the information provided on our site.
It’s especially rewarding to know that we’ve been able to offer both competitive prices and a wide selection over time. Your encouragement means a lot to us.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
Great and trust worthy
I could always count on them to buy my cat's renal food, and the packaging is great for international shipping. The only thing is the shipping cost is a bit pricey but overall great experience
4 April 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your feedback! We’re delighted to hear that you can rely on us for your cat’s renal food and that you’re satisfied with our packaging for international shipping.
We also take note of your comment regarding shipping costs and will share it with our team as we continuously work to improve our services.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
I'm very happy
I'm very happy, as someone living abroad, to be able to continue buying French products. The only downside is the excessive delivery costs.
3 April 2026
Unprompted review
Reply from Cocooncenter
Hello Jordan,
Thank you very much for your feedback! We’re delighted to hear that you’re happy to continue purchasing French products from abroad through Cocooncenter.
We also take note of your comment regarding delivery costs and will share it with our team, as we continuously strive to improve our services.
We look forward to welcoming you again soon on Cocooncenter.
Cocooncenter Team
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