Cocomelody Reviews 

I ordered a waltz length veil for 78$ plus another 19$ for customization. I sent pictures and asked for help to make sure I got it right. I received a veil that was so short I can’t use it. When I asked for a refund they said no and blamed me for the mistake. I’m disappointed and out of nearly a hundred dollars.

In 2020, my wife and I were supposed to get married, but due to Covid, it was sadly postponed. I ordered my dress from Cocomelody at the end of 2019, and waited a while for it to arrive which was absolutely more than understandable - mostly because of Covid and that I am based in Australia. During the wait, customer service were nothing but wonderful and accommodating to my questions and enquiries, as I was so nervous. Fast forward to a year later and we finally got to get married and I have never felt so beautiful in my whole life! Everyone complimented me on my dress and of course I shared with everyone where I got it from. I cannot thank the talented team at Cocomelody for their amazing and hard work to make my dress. I am just so proud that I was able to wear such a stunning creation! If you are wanting to purchase from Cocomelody, I cannot recommend them enough! Customer service is amazingly helpful and everyone who works there are just beautiful.
Thank you Cocomelody for helping me feel like an absolute princess for our wedding day!

5/5 STARS!! Cocomelody provided an intimate shopping experience where I felt comfortable trying on wedding dresses for the first time. I wasn't quite sure what to expect but was pleasantly surprised. The quality of the dresses are top-notch. The thing that I'm most pleased with is that the dresses are budget friendly without LOOKING like budget dresses. The "WOW" factor is definitely present.

ALBERT assisted me and is AMAZING. I highly recommend you ask for him by name. He was very attentive and has experience in alterations, so he understood not only how garments are supposed to compliment your body, but also made helpful recommendations. I am pleased to say that I found my dream dress within budget, and I'll be returning to look for my bridesmaid dresses as well!

I brought my wedding dress from Cocomelody and the customer service was amazing, and my dress arrived over a month earlier than they promised. I cannot wait to wear this on my wedding day

I ordered my dream dress from Coco Melody for my wedding in 2019. I can only say that it was amazingly beautiful, tailor made and fitted perfectly and arrived even faster than expected. What you see on their website is what you get! I already recommended this company to all my friends looking for dresses. I had a wonderful experience and am so happy that I came across their website when looking for wedding dresses. The customer service was excellent they emailed me several times to confirm the measurements. Could not believe how well the dress was made, the stunning quality and how well it fit! Well done Coco and thank you for my beautiful dress! And yes, I did order a dress online without trying it on and I had a wonderful experience.

I ordered my wedding dress and a few accessories from Cocomelody. I am beyond satisfied with my purchases.

My experience was excellent purchasing my dress, everything about the experience was great! My dress was stunning and fit was perfect. I did a custom sizing for my dress and it was so easy and simple. Customer service checked every measurement I sent in to make they were correct and how I actually did the measurements so the dress turned out perfect...

I ordered a custom sized bridesmaid dress from Cocomelody, received the dress, and it did not fit at all. If you are tall (I am 6'2") then I do not recommend getting a dress from them because they do not ask for torso height in their custom measurements. The torso of the dress I received was way too small, the built-in breast cups in the dress were at my clavicles. I contacted their customer service and, while their customer service is very quick to respond, they aren't very helpful. They told me to take the dress to a tailor and offered me a $39 refund. They said the refund will take 1-2 weeks to process but it's been over 3 weeks and I still haven't received a refund. When I contacted them, their solution was to keep waiting for a refund.

Long story short, if you are tall, do not order from them. I have now spent more money on getting the dress tailored than I had paid for the actual dress when I placed my order.

Due to the Covid-19 crisis and the lockdown, I had to order my wedding dress online without seeing it in person.

I was very nervous when I ordered this dress but the customer service was great. They were there whenever I needed to contact them.

The dress arrived earlier than expected, and it was exactly like in the pictures! It was very well made. The feeling of the material is rich, too. However, while I usually wear UK size 6, I ordered UK size 4 and it is still way too big on the bust. The train also doesn't quite spread around on the back. So, it needs a bit of tailoring.

I can absolutely not recommend the costumer service! At any time I did not received a solution, instead of that there where laughing about my problem.I ordered my dress in June and now they have noticed that they forgot my order. The solution from the shop is that I can now wait 1-2 weeks to get my money back.
I will never order in this store again.

Ultimately not responsive, neither on phone nor email. My order remained with the status of "suspected fraud" for around 2 weeks, without anyone replying to my questions.

I bought my wedding dress and bridesmaids dresses from them. They arrived really quickly and their communication was great.
The dresses were great quality and beautiful. I had mine made to measure and it fit perfectly.

I was nervous to purchase my wedding dress online site unseen. But my dress was PERFECT!! I was more than happy & am still receiving compliments. No one believes I ordered it from an online retailer. Plus the cocomelody customer service was so great!!

I never thought a dress bought online could be anything but cheap rubbish. It’s perfect and it’s saved me a fortune.

Amazing! Id give 12 stars if i could

Amazing service! Amazing quality! Amazing experience!

5 stars is what I give only to those to exceeded my expectations. Pleased with my choice of buying from CocoMelody for my big day.

I ordered a size up and the dress fit perfectly. I was very impressed with the quality and appreciated that a little bag of extra adornments were sent in case any fell off the dress. I received my dress about two weeks earlier than I expected (I chose the normal delivery time.) I would definitely recommend this site to others.

I was little scared to order my wedding gown online , so that I went to cocomelody newyork pop up store to see the sample gowns and quality of work.
And then I have ordered the gown through them, which I received a really great service. Gown was little tight for me , however just give extra 5 cm for your measurements.
Overall I love cocomelody
❤❤❤❤
Great customer service

so i bought a dress from them that was 975$ canadian plus shipping of 38$. the dress did not look the same to me when they send me a picture to fix the sleeve and I have talked to multiple people and they ignored saying it is the same. then when the dress came, it had multiple rips on the dress on the left breast area as well as below it. it also has ripes where they try to cover it with a different piece and glues which you can tell by touching it. customer service says this is how the dress is made and to send me pieces of cloths where i can paste on the dress. so unprofessional. i am ready to take legal action.