Club Mahindra Reviews 

89
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. People frequently complained about the difficult booking process, noting that resorts are rarely available and customer support offers little help. Reviewers also mentioned unfulfilled promises made during sales discussions, alongside severe difficulties in getting timely responses or resolutions. Some reviewers were happy with their stay, praising the exceptionally warm staff, comfortable rooms, and fun resort activities. Visitors also appreciated the attentive care given to family members and the enjoyable amenities like the wonderful spa and dining. Guests often mentioned having a wonderful time exploring the local surroundings and enjoying peaceful getaways.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in their overall... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting strongly conflicting experiences during their... See more

Booking process

Customers consistently report severe disappointment and frustration with the booking process. Reviewers... See more

Customer service

People report negative experiences with customer service, consistently highlighting a lack of professionalism... See more

Holidays

Users describe ambiguous interactions with holidays, experiencing a mix of wonderful resort stays and severe... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ITS A SCAM - DO NOT BUY CLUB MAHINDRA MEMBERSHIP Mahindra Membership is a scam. They never share location of their resorts and sign you up to expensive membership. Your accumulated days start e... See more

Rated 1 out of 5 stars

Worst customer service. Rude behaviour. They only know how to market their products and ask for upgradation. They give membership to evwryone. And rooms availability is very worst. Whats the use of pa... See more

Rated 1 out of 5 stars

I took the membership from club Mahindra around 15 years back. It has been the worst experience. I would never recommend anyone to buy membership from them.

Rated 1 out of 5 stars

Very bad customer support from Club Mahindra. The Club Mahindra team called me multiple times encouraging me to book a holiday. I finally booked Coorg on October 29th for the dates December 13th to... See more


Company details

  1. Travel Agency
  2. Tour Operator

Information provided by various external sources

Club Mahindra Holidays is an Indian travel company founded in 1996.


Contact info

1.8

Poor

TrustScore 2 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(89)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't buy there membership and save…

Don't buy there membership and save tons of your hard earned money, there sales agents are sweet talkers. You will never able to book there resorts as they do not have availability. I tried to book there Wayanad resort and I am a red member 2nd from top. Last year I booked Mount Abu and holidays got cancelled even booking months before.

2 December 2022
Unprompted review
Rated 2 out of 5 stars

Though some of the CM privately-owned…

Though some of the CM privately-owned resorts are good but others are substandard.

Moreover, the Policy of CM is not in favour of the customer, they are more focused on their business rather customer.

Customer who has already accumulated 21 days holidays, will automatically get lapsed and the funny part is he has to pay for this. Over and above customer can not book their holiday without annual maintenance costs, despite of having paid holidays with them.

Hope the management will listen and act upon this.

6 July 2020
Unprompted review
Rated 1 out of 5 stars

I would sold the membership by giving…

I would sold the membership by giving false information. They gave coupons at petrol station saying that there is a lucky prize. Latter on they called and said you received a free lunch for your family (This is same for everyone I believe). We we went to CM Varca resort, they explained the membership concept and said that there is a discount of over 70,000 if I had signed up that very day. I latter on found
out that the actual price on the website was the same as the ones they mentioned after the so-called offer but was increased by over 70,000 to tempt customers into buying it. I was also informed that I had to pay the AFC only when I take holidays, hence I signed up for the membership.
When I found out that the information was false I cancelled by membership and was asked to wait for 90 working days to get my refund, which I did not get even after 130 working days! . I had to make hundred of calls and send emails to ask them to refund my amount and every time I would get the same reply that "we are sorry for the inconvenience caused and we are expediting your process....". I spoke to even the manager and nobody just didn't seemed to care about the refund.
I finally got my refund after almost 6 months, and it was only after I emailed the BoD about the issue.
It's a shame that a reputed company like Mahindra, is so irresponsible and selling membership by fraud!.

4 March 2020
Unprompted review
Rated 5 out of 5 stars

Club Mahindra membership is not Financial mistake

A vacation at least once a year is necessary for everybody and that is why Club Mahindra brings you an excellent arrangement of facilities with brilliant opportunities for just one single annual membership fee. A member of Club Mahindra can avail the facility of vacationing for the next 25 years and they also provide several resorts in various tourist destinations of India and abroad.
The current customer base of Club Mahindra is above 200000 and the Club Mahindra reviews provided by most of them are positive. According to them, you don't have to worry about any of your Accommodation plans as Club Mahindra has it all covered, they will provide you exquisite suites of one or two bedrooms and studio apartments according to your preference.
Pros:
• The cuisine facilities and other benefits provided by all of these resorts are excellent.
• Most of these resorts are situated either close to popular tourist destinations or beaches and hills.

25 July 2019
Unprompted review
Show reviews in all languages. (89 reviews)

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