Closure London Reviews 

8,938
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and fit of the products, often highlighting their great value and reasonable pricing. Many people appreciate the quick and efficient delivery service, with orders arriving promptly and updates provided throughout the process. Reviewers also find the ordering process to be easy and straightforward, leading to a smooth overall purchasing experience. However, some customers also noted issues with product quality, reporting faulty items like torn seams, missing buttons, or peeling soles. Additionally, sizing can be inconsistent, with some garments being larger than expected, leading to returns. A few other people also felt that delivery could be problematic, experiencing delays or missing items. Some customers also mentioned being out of pocket for return shipping costs and experiencing slow customer service responses.

What people talk about most

Product

Clients share positive opinions on product quality, fit, and value, with many praising items as well-made and... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great value and reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

Company replied

Rated 4 out of 5 stars

Good product, price good. But be careful if you are punching outside the UK. It cost me another €35 euro for import duties and taxes into lnto the Republic of Ireland

Company replied

Rated 5 out of 5 stars

the two t-shirts were my fourth purchase from closure and the quality, fit and colour were all excellent as usual. Ordering and paying was quick and easy and delivery was quick also. Highly recommend.... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the clothes are excellent.Normally online ordering results in items being returned due to not being what was expected but I've kept everything I've ordered.I'm now in the proces... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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4.3

All reviews

(8,938)

2,899 reviews in the last 12 months

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Good quality and price. Grandson very happy.

19 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hello Mrs Sharon Mcnamara,

Thank you for your fantastic review!

We are so pleased to hear that your order arrived quickly and that you are happy with the quality and price. It's fantastic to know your grandson is very happy!

Thank you again for choosing to shop with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Rxcellenty

Rxcellenty. To deal with

21 June 2026
Closure London logo

Reply from Closure London

Hi Thomas,

Thank you for your wonderful feedback!

We're so happy to hear you had such a positive experience.

We hope you enjoy your Stretch Tech Cargo Pant (Mid Grey) and Relaxed Fit Hoodie (Grey Marl)!

Thank you again for shopping with Closure London.

Many thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Really lovely coat made up I found this…

Really lovely coat made up I found this bargain :)

13 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Jodie,

Thank you for your wonderful 5-star review! We are so pleased to hear that you love your new coat and are happy with your purchase. We appreciate your positive feedback!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Finally a site where it’s easy to buy a…

Finally a site where it’s easy to buy a set without having to scroll to find the matching top or shorts! Very good quality and very comfortable.

13 July 2026
Closure London logo

Reply from Closure London

Hi Danny,

We appreciate you sharing your positive 5-star review!

We're delighted to hear that you find it easy to buy a set without extensive scrolling and that the quality and comfort of your Pace Performance Twinsets (Light Sand/Fossil & University Blue/Iron Grey) are very good.

Thank you again for choosing to shop with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 1 out of 5 stars

Custom charges to high for the quality…

Custom charges to high for the quality of clothing

13 July 2026
Closure London logo

Reply from Closure London

Good evening Anthony,

We appreciate your feedback regarding the custom charges.

From 1 July 2026, the EU has introduced a new €3 customs charge on orders arriving from outside the EU with a value of €150 or less.

Depending on what’s in your order, this charge may apply to more than one item type.

This is a new EU-wide regulation and is separate from VAT or any other delivery fees.

We’ll always do our best to keep any extra charges as clear as possible before your order arrives.

Thank you for understanding.

Many thanks,

Team Closure London

Rated 5 out of 5 stars

thanks for ordering

thanks for ordering

13 July 2026
Closure London logo

Reply from Closure London

Hello Mohamed,

We appreciate your fantastic feedback!

We are so pleased you were satisfied with the recent purchase.
We hope you love your Premium Mule (Stone)!

Thank you again for shopping with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

New company. Nice items

I was dubious about buying from a company I hadn’t heard about before I ordered one item and it arrived promptly. Unfortunately it didn’t fit for I had to return it but the item was of great quality and I liked it. Will definitely order again

13 July 2026
Closure London logo

Reply from Closure London

Hi Christina,

We are so glad to hear that your first experience with us, despite the sizing issue, was positive and that you appreciated the quality of our item. We understand that sometimes things don't fit perfectly, and we are pleased that the return process was smooth for you. We truly appreciate your trust and look forward to serving you again soon!

Thank you again for shopping with Closure London.

Many thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Good quality at affordable prices

Good quality at affordable prices

13 July 2026
Closure London logo

Reply from Closure London

Good Afternoon Ian,

Thank you for your fantastic 5-star review! We're so pleased you're happy with the quality of our products and our affordable prices. We appreciate you shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Had a number of things now from gym…

Had a number of things now from gym gear to a casual outerwear and each delivery I am liking the quality and styling compared to to the price paid

Fast becoming my go to retailer when I want something stylish

24 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Christopher,

Thank you for sharing your fantastic 5-star review. We're so pleased to hear that you're consistently happy with the quality and style of our items, especially given the price. We truly appreciate you making us your preferred retailer!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Very happy customer!

Very happy customer!

5 June 2026
Closure London logo

Reply from Closure London

Hey Marie,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 3 out of 5 stars

Bought 2 pairs of shorts

Bought 2 pairs of shorts, the tie cord on the olive pair is fine when double tied and fits well.
The waist tie cord on the stone pair stone pair is for some reason much shorter and cannot be double tied.
The cord when tied constantly slips and is too short.

8 July 2026
Closure London logo

Reply from Closure London

Hello Lance,

We appreciate you taking the time to share your feedback regarding the shorts.

We understand your frustration with the difference in the tie cord length between the two pairs.

We have arranged for a member of our support team to contact you within the next 60 minutes to provide you with additional information regarding your purchase.

Thank you again for your patience and for shopping with us.

Many thanks,

Team Closure London

Rated 1 out of 5 stars

Did not receive my refund

Couldn’t cancel my order after placing it. Received the order and returned with my own money and got proof of postage.
Never received my refund of £30 because they said they didn’t receive the parcel despite me sending them proof of delivery. Out of pocket by £30 for an order I didn’t want. Won’t be ordering ever again.

21 June 2026
Closure London logo

Reply from Closure London

Good morning Lisa,

Hope you are keeping safe and well,

Thank you for taking the time to share your recent shopping experience.

For our team to assist you further regarding your feedback, we have arranged for a member of our support team to contact you within the next 60 minutes.

Thank you again for shopping with Closure London.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Always good products for a low price

Always good products for a low price. Always easy to return if the sizing is wrong and can exchange or get a refund hassle free

20 April 2026
Closure London logo

Reply from Closure London

Hey Mick,

We appreciate you sharing your positive experience! We're delighted to hear that you consistently find good products at low prices and that our return and exchange process is hassle-free.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Fantastic

Amazing company

5 July 2026
Closure London logo

Reply from Closure London

Hey Sophie,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always

6 July 2026
Closure London logo

Reply from Closure London

Hey Martin,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience, we can see this is your 8th order with us. We are so pleased you continue to shop with us.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 5 out of 5 stars

Another order

Always very professional and orders delivered very quick. Items are always great quality.

11 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Angela,

We are so pleased to hear that you consistently find our service professional, deliveries quick, and items of great quality. Thank you for your wonderful feedback!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Best quality tee shirts

Bought now 3 different styles of tee shirt from Closure. Best tee shirts I have bought. Great quality - Would not hesitate to recommend. Good price and great delivery process.

16 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Ray,

We're so happy to hear that you've been impressed with the quality of our tee shirts across different styles! It's wonderful to know you'd recommend us and that you're pleased with both the price and our delivery process. We truly appreciate your positive feedback.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 4 out of 5 stars

Purchase went smoothly

Purchase went smoothly
Quick Delivery
Great quality but too big
Return easy enough but not enough communication of updates on return
Was refunded no problem though.

10 July 2026
Closure London logo

Reply from Closure London

Good Afternoon,

We're glad to hear that your purchase and delivery went smoothly, and that you were happy with the quality of the item. We appreciate your feedback regarding the communication during the return process and will strive to improve our updates. We're pleased the refund was processed without issue.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great quality clothes

Great quality clothes

10 July 2026
Closure London logo

Reply from Closure London

Hey Wendy,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 1 out of 5 stars

I have ordered from this company twice…

I have ordered from this company twice now and should have learned my lesson the first time.
The quality is extremely poor. My first order was a T-shirt, and the seam came apart the very first time I wore it.
After leaving it a while, I decided to give them another chance and ordered a pair of trainers. Unfortunately, the quality was just as bad. After only four wears, the rubber sole started peeling away from around three-quarters of the shoe.
Based on my experience, the products are poorly made and do not last. I would strongly advise others to avoid purchasing from this company.

24 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Morning Ian,

We have requested a member of our customer service team to reach out to you via email in order to get this issue resolved for you.

Please check the inbox of the email address provided on the order for our correspondence.

Many thanks,

Team Closure London.

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