Closure London Reviews 

8,876
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,084 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often noting they are comparable to well-known brands but at more affordable prices. Many people appreciate the excellent value for money, finding the clothing to be well-fitting, stylish, and made from great materials. Reviewers frequently highlight the efficient delivery service, with items arriving promptly and within expected timelines. However, some customers also noted issues with their orders, including missing items in their parcels or receiving faulty products upon arrival, such as torn seams or broken zips. A few people experienced problems with sizing, finding items to be either too large or not true to size, leading to returns. Additionally, some reviewers mentioned incurring extra costs for returns or customs, making the overall purchase less satisfactory.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Quality

Customers consistently note positive experiences with quality, often praising the good quality of clothing,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting fast delivery times... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, citing... See more

Price

Consumers find price to be positive, with many reviewers praising the great value and reasonable pricing for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

Company replied

Rated 5 out of 5 stars

1st time purchaser. Good selection on website which was easy to use, reasonably priced and goods arrived promptly. Products appear to be good quality just as good as well known sports brands but a lot... See more

Company replied

Rated 5 out of 5 stars

I was dubious about buying from a company I hadn’t heard about before I ordered one item and it arrived promptly. Unfortunately it didn’t fit for I had to return it but the item was of great quality a... See more

Company replied

Rated 5 out of 5 stars

Always love this brand great fit if your stocky or broader on the shoulders and back, only bad thing if your ordering from ireland cost of customs and taxes ends up not worth it all

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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1-star

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4.2

All reviews

(8,876)

2,833 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality

The clothes and back pack I purchased are of high quality, good size fit and quick shipping. I'm buying again with Closure London

30 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi Rexford,

We appreciate you sharing your positive experience with us! We're delighted to hear that you're happy with the high quality, good fit, and quick shipping. We look forward to your next purchase.

Thanks for choosing to shop with Closure London.

Many Thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Great Quality Garments

Very happy with my purchases and super value for money!

14 July 2026
Closure London logo

Reply from Closure London

Hey Danny,

We're so happy to hear you're pleased with your Linen Shirt (Stone) and Twill Relaxed Cargo Short (Charcoal). We're thrilled to hear you find them to be great value! Thank you for sharing your positive experience.

Thank you for shopping with Closure London.

Many Thanks,

Sean

Team Closure London

Rated 5 out of 5 stars

My experience is always a pleasure with…

My experience is always a pleasure with your brand thanks for the order

25 June 2026
Closure London logo

Reply from Closure London

Hi Reece,

We are so glad to hear that you always have a pleasant experience with us. Thank you for your continued support and for choosing our brand!

Thank you again for shopping with Closure London.

Many Thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Quick delivery good quality clothes…

Quick delivery good quality clothes clear pricing

16 July 2026
Closure London logo

Reply from Closure London

Hi Marlene,

We're so pleased to hear you enjoyed our quick delivery, good quality clothing, and clear pricing!

Thanks for choosing Closure London

Many Thanks,

Amaan

Team Closure London

Rated 1 out of 5 stars
Closure London logo

Reply from Closure London

Good afternoon Raheel,

Thank you for taking the time to share your recent shopping experience.

We have arranged for a member of our support team to contact you within the next 30 minutes.

Thank you again for shopping with Closure London.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Quality and the fit off these items…

Quality and the fit off these items were perfect trainers so comfortable will be buying again from this site.

25 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi John,

We're thrilled to hear that the quality and fit of your items were perfect, and that your trainers are so comfortable! We appreciate your kind words and look forward to you shopping with us again.

Thank you again for shopping with Closure London.

Many thanks,

Amaan

Team Closure London

Rated 5 out of 5 stars

Great tshirt

Great tshirt , shorts and sock of excellent quality and price , buy from closure without doubt and fast delivery , thanks

20 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hello stephen,

We're so pleased to hear you're happy with the excellent quality and price of your recent purchase, and that you experienced fast delivery. We appreciate you choosing to shop with us!

Thank you again for shopping with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Fast delivery

Fast delivery

15 July 2026
Closure London logo

Reply from Closure London

Hi Stephen,

Thank you for your positive review.

We're pleased to hear that your delivery was quick. We appreciate your support and look forward to seeing you shop with us again.

We hope you enjoy your Premium Tech Slider (Navy)!

Thank you again for choosing to shop with Closure London.

Many thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Good service and turnaround

Good service and turnaround

24 June 2026
Closure London logo

Reply from Closure London

Hello Mr Ian Leigh,

Thank you for your fantastic 5-star review!

We're so glad to hear that you were pleased with our service and the quick turnaround. We appreciate your business!

We hope you enjoy your Pace Performance Twinsets (Light Sand/Fossil & Vapour Green/Charcoal) and the Space Dye Performance Twinsets (Vibrant Pink/Charcoal & Aqua Blue/Iron Grey)!

Thank you again for choosing to shop with Closure London.

Many thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Great customer service

I had an item arrive faulty (part of a popper button missing).
This item was a present for my Dad and he only not noticed 6 weeks after they were purchased. I didn’t have the original packaging but the label etc was still on.
A new item has been sent to me and I didn’t even have to return the faulty item. I did send some pictures of the fault.
Delighted with how this resolved and very quickly as well.

24 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi Clare,

We are thrilled to hear that we could resolve the issue with the faulty item so swiftly and to your satisfaction. It is important to us that even when unexpected problems arise, we can provide a smooth and efficient solution. We appreciate you taking the time to share your positive experience with our resolution process.

We hope your dad enjoys his present!

Thank you again for shopping with Closure London.

Many thanks,

Amaan

Team Closure London

Rated 2 out of 5 stars

Gorgeous clothes but the shorts were…

Gorgeous clothes but the shorts were huge fitting. My polo shirt arrived faulty, with the collar threads falling apart, which made it look like part of the collar is missing. Unfortunately can’t send it back in the time frame. Little disappointing for my first order.

21 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi JC,

Thank you for taking the time to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-RnFLyPsrw29726 - hello@closurelondon.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery

22 June 2026
Closure London logo

Reply from Closure London

Hello Lee,

Thank you for your fantastic 5-star review!

We're so pleased to hear that you found the ordering process easy and that your delivery was quick. We appreciate your support and look forward to seeing you shop with us again.
We hope you enjoy your Premium Runner (White/White/Light Grey)!

Thank you again for choosing to shop with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 1 out of 5 stars

Poor customer service

I have previously used closure and not had any issues. However I ordered my partner 3 sets for his birthday and noticed that one of the tracksuits was missing À jacket. I contacted customer service and sent all the relevant information requested to be told that they have investigated and reviewed cctv footage and they could find no issue their end, they recommended filing a civil dispute with the Police. I asked the case not to be closed as I later discovered that another set was mismatched sizes, again I had to resubmit all the information and have not heard from them since 11 July despite chasing them.

19 June 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Jenna,

Thank you for taking the time to share your recent shopping experience.

We can see you have been in touch with one of our colleagues.
For our team to assist you further regarding your feedback, we have arranged for a member of our investigation team to contact you within the next 60 minutes.

Thank you again for shopping with Closure London.

Kind regards,

Team Closure London

Rated 1 out of 5 stars

Poor customer service

I have previously purchased clothing from closure and had no issues and I love the clothes. However my recent purchase 19th June which were presents for my partners birthday, I spent over £100 only to find that one of the tracksuits purchased was missing the jacket. I enquired and sent all the relevant information requested, the case was closed following investigation and checking their cctv and advised me to file a crime report with the Police. I then discovered that the shorts and T-shirt set ordered were different sized top and bottoms, again I emailed customer service and was asked for the same information again which I supplied. I have not heard back from them since 11 July and I have chased them. What a waste! my partner can’t even wear 2 out of the 3 sets bought.

21 June 2026
Closure London logo

Reply from Closure London

Good afternoon Jenna,

Thank you for taking the time to share your recent shopping experience.

We can see you have been in touch with one of our colleagues.
For our team to assist you further regarding your feedback, we have arranged for a member of our investigation team to contact you within the next 60 minutes.

Thank you again for shopping with Closure London.

Kind regards,

Team Closure London

Rated 4 out of 5 stars

Good initial impressions

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

23 June 2026
Closure London logo

Reply from Closure London

Hi S,

We're delighted to hear you're pleased with the quality, packaging, and sizing of our Premium Tech Cargo Short (Charcoal). We appreciate your feedback regarding the value, especially when discounted. We hope you continue to enjoy your items and consider shopping with us again!

Thank you again for shopping with Closure London.

Many thanks,

Sean

Team Closure London

Rated 2 out of 5 stars

After paying DPD 23.94 euros to receive…

After paying DPD 23.94 euros to receive my delivery there was only one outfit in my parcel when I order four outfits. So now they tell me the rest of my orders have been sent back to your company because payment wasn't paid.

14 July 2026
Closure London logo

Reply from Closure London

Hi Mary,

Thank you for taking the time to share your recent shopping experience.

We can see you have been in touch with one of our colleagues and was responded to the following day.

Someone from our customer service team will be in touch via email.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Great value for quality clothes.

Great value for quality clothes.

23 June 2026
Closure London logo

Reply from Closure London

Hey Stevie,

Thank you for sharing your fantastic 5-star review.

We're so pleased to read that you're happy with the great value and quality of our 5-Pack Classic Signature Boxers (Blue Multi). We appreciate your support!

Thank you again for choosing to shop with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Fantastic products and easy to purchase…

Fantastic products and easy to purchase online. Very impressed with the quality given the price, excellent value.

14 July 2026
Closure London logo

Reply from Closure London

Hello Simon,

We appreciate you sharing your positive 5-star review!

We're delighted to hear that you find our products fantastic and easy to purchase online. We're also glad you're impressed with the quality and value of our Pace Performance Twinset (Vapour Green/Charcoal)!

Thank you again for shopping with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Fabulous and speedy

Fabulous and speedy

22 June 2026
Closure London logo

Reply from Closure London

Hi Yolanda,

Thank you for your wonderful 5-star review! We are so pleased to hear that you loved your Stacked Crop Tracksuit (Washed Black) and that the delivery was prompt. We appreciate your positive feedback.

Thank you again for choosing to shop with Closure London.

Many Thanks,

Amaan

Team Closure London

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